Sense experienced a major incident on July 22, 2025 affecting Messaging Chrome Extension and Messaging Web Portal, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 22, 2025, 07:45 PM UTC
An issue in the Sense Messaging UI that is causing the webpage and extension to intermittently attempt a reconnect has been identified by our team and a fix is actively being worked on. At this time some users may experience messaging history not loading all data or messages not sending through Sense. We will continue to provide updates as our team deploys this fix, or if we see any other changes.
- monitoring Jul 22, 2025, 08:40 PM UTC
Our team has put a fix in place that has corrected this issue, and we are seeing stability across the platform once more. We are currently monitoring all activity to ensure we do not see this issue recur, and will provide an update after seeing continuous stability. If you believe you are still experiencing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
- resolved Jul 22, 2025, 09:30 PM UTC
After monitoring, we are continuing to see stability across all Sense pages and products once more, and no longer seeing this error recur. If you believe you are still experiencing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll review these case by case.