Sense experienced a major incident on September 23, 2025 affecting Messaging Chrome Extension and Messaging Web Portal, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 23, 2025, 04:50 PM UTC
We are seeing reports of intermittent users unable to send broadcasts from Sense where the Send Button is greyed out. Our team has identified the issue and working on deploying a fix as soon as possible. We'll continue to provide updates as we receive them.
- monitoring Sep 23, 2025, 05:30 PM UTC
We have deployed a fix to correct this issue, and are seeing broadcasts being available to send once more within Sense. Our team will be closely monitoring to ensure this does not recur, and broadcasts function as expected. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
- resolved Sep 23, 2025, 06:32 PM UTC
After monitoring, we have confirmed that the broadcast send button is working as expected, and all users should be able to send broadcasts through Sense once more. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate on a case by case basis.