- Detected by Pingoru
- May 12, 2026, 02:55 PM UTC
- Resolved
- May 12, 2026, 03:45 PM UTC
- Duration
- 49m
Affected: Web PortalMessaging Chrome ExtensionMessaging Web Portal
Timeline · 3 updates
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investigating May 12, 2026, 02:55 PM UTC
We are currently seeing reports of slowness or delays within the Sense UI and Extension recurring. Our team is actively investigating this once more and we will provide updates as we receive them.
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monitoring May 12, 2026, 03:15 PM UTC
We have identified the issue and have deployed a fix to stabilize the platform. We are now seeing all Sense pages and products load as expected for users. We will monitor to ensure we don't see this issue recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
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resolved May 12, 2026, 03:45 PM UTC
After monitoring, we have confirmed the Sense site and all products are loading as expected, and we are no longer seeing delays in the platform. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review these cases separately.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 05:01 PM UTC
- Resolved
- Mar 24, 2026, 10:33 PM UTC
- Duration
- 5h 32m
Affected: SMS Delivery
Timeline · 4 updates
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investigating Mar 24, 2026, 05:01 PM UTC
We have received reports of delays when Sending or Receiving messages in Sense for intermittent users. Our team is actively investigating this issue and we will provide updates as they are received.
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identified Mar 24, 2026, 07:20 PM UTC
We have identified the issue causing delays in messaging as well as queueing broadcasts for some users. We are actively working on a fix and will provide updates as we receive them.
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monitoring Mar 24, 2026, 09:36 PM UTC
We have deployed a fix and are seeing performance improve for users. We are monitoring to ensure we continue to see this improvement for all users.
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resolved Mar 24, 2026, 10:33 PM UTC
After monitoring we are seeing stability for all affected users, and messages being sent and received as expected. All queued broadcasts should update in the UI as sent as well. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 06:36 PM UTC
- Resolved
- Mar 05, 2026, 03:03 PM UTC
- Duration
- 2d 20h
Affected: JobDivaNote Writebacks
Timeline · 12 updates
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 08:15 PM UTC
- Resolved
- Feb 24, 2026, 10:00 PM UTC
- Duration
- 1h 45m
Affected: Sense Meetings
Timeline · 3 updates
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identified Feb 24, 2026, 08:15 PM UTC
We have been alerted of intermittent users not being able to connect their calendars to Sense Meetings or slowness in the Meetings product due to elevated error rates and increased latency with our downstream scheduler service provider. This has been confirmed to be identified and is actively being worked on to mitigate the issue as we work with them for updates.
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monitoring Feb 24, 2026, 09:36 PM UTC
We have received confirmation that a fix has been successfully implemented by our downstream scheduler service and seeing stability in Sense Meetings for all users once more. We will continue to monitor to ensure we don't see these error rates or latency recur. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
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resolved Feb 24, 2026, 10:00 PM UTC
After monitoring, we are continuing to see Sense Meetings and all other Sense products work as expected and error rates have continued to stay at normal levels. We have received confirmation from our downstream scheduler partner that all services will continue to be monitored and additional preventive measures will be implemented to prevent this from recurring. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2026, 06:15 PM UTC
- Resolved
- Feb 12, 2026, 08:30 PM UTC
- Duration
- 2h 15m
Affected: SMS Delivery
Timeline · 4 updates
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investigating Feb 12, 2026, 06:15 PM UTC
We have identified an issue with our EMEA customers (Europe, Middle East, Asia) that is preventing messages from being successfully delivered or received through Sense via SMS or WhatsApp. Our team is actively investigating this issue and we'll provide updates as we receive more information.
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identified Feb 12, 2026, 06:59 PM UTC
Our team has identified the root cause and are actively working on implementing a fix to correct this for all affected users
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monitoring Feb 12, 2026, 08:01 PM UTC
Our team has deployed a fix to correct this issue and we are seeing messages being sent and received as expected for both SMS and WhatsApp. Our team will monitor to ensure we don't see this recur after this fix was deployed. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review."
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resolved Feb 12, 2026, 08:30 PM UTC
After monitoring, we are continuing to see messages being delivered and received as expected across the Sense Platform for both SMS and WhatsApp. If you believe you are still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 07:05 AM UTC
- Resolved
- Jan 29, 2026, 09:15 AM UTC
- Duration
- 2h 9m
Affected: Sense Meetings
Timeline · 3 updates
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investigating Jan 28, 2026, 07:40 PM UTC
We have received reports of the calendar getting disconnected for some recruiters. This has been raised to our downstream vendor for Meetings Product on the highest priority. We’ll keep this page posted with further updates on the issue.
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monitoring Jan 29, 2026, 07:05 AM UTC
We have received an update from our downstream vendor for Meetings that issue has been identified and fix is in place. Our team is monitoring the impact and working on the same. If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
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resolved Jan 29, 2026, 09:15 AM UTC
We have confirmed from our downstream vendor for Meetings that issue has been fixed and the product functionality has resumed to normal. If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 09:17 PM UTC
- Resolved
- Jan 15, 2026, 01:30 PM UTC
- Duration
- 16h 12m
Affected: SMS Delivery
Timeline · 2 updates
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identified Jan 14, 2026, 09:17 PM UTC
Verizon is currently facing major nationwide outage which is leading to high rate of deliverability failures or delays. This is not originating from Sense and we are continously tracking the same with our downstream providers and will provide updates as soon as we receive them.
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resolved Jan 15, 2026, 01:30 PM UTC
Widespread verizon outage has been resolved and SMS deliverability is expected to return to normal. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further."
Read the full incident report →
Critical January 14, 2026 - Detected by Pingoru
- Jan 14, 2026, 06:51 PM UTC
- Resolved
- Jan 14, 2026, 08:34 PM UTC
- Duration
- 1h 42m
Affected: Web PortalAudience Creation
Timeline · 3 updates
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identified Jan 14, 2026, 06:51 PM UTC
We have received reports of the All Records tab as well as audience lists showing delays or not loading results in Sense. Our team has identified the root cause and are actively working to deploy a fix to correct this issue. We'll provide updates as this is completed.
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monitoring Jan 14, 2026, 07:11 PM UTC
A fix has been deployed to correct this issue, and we are seeing all pages and lists load records as expected once more. Our team is monitoring to ensure we do not see this issue recur. If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
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resolved Jan 14, 2026, 08:34 PM UTC
We are continuing to see stability across all pages in Sense, and no longer seeing any delays occur after our team has monitored. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 06:05 PM UTC
- Resolved
- Jan 05, 2026, 08:01 PM UTC
- Duration
- 1h 55m
Affected: Web Portal
Timeline · 3 updates
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investigating Jan 05, 2026, 06:05 PM UTC
We have received reports of the All Records tab showing delays or not loading results in Sense. Our team is actively investigating this issue and we’ll provide updates as they become available.
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monitoring Jan 05, 2026, 06:55 PM UTC
After review, our team has identified the issue and a fix has been deployed. We are seeing this page load as expected once more and all records are now populating. We will continue to monitor to ensure this issue does not recur or any downstream errors populate. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
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resolved Jan 05, 2026, 08:01 PM UTC
We are continuing to see stability across all pages in Sense, and no longer seeing this delay occur after monitoring. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further case by case.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 10:50 PM UTC
- Resolved
- Nov 20, 2025, 12:30 AM UTC
- Duration
- 1h 39m
Affected: Web PortalJourneys ConfigurationAudience CreationWorkflow Configuration
Timeline · 3 updates
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investigating Nov 19, 2025, 10:50 PM UTC
We have received reports of slowness or users receiving timeout errors when interacting or navigating through Engage and Workflows in Sense. Our team is actively investigating what may be causing this and implement a fix as soon as possible."
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monitoring Nov 19, 2025, 11:50 PM UTC
Our team has identified the issue causing the delays, and have implemented a fix. We are currently seeing normal latency in the platform and stability for all users. We will continue to monitor to ensure we don't see any spike in errors. If you believe you're still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we will investigate further.
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resolved Nov 20, 2025, 12:30 AM UTC
After monitoring, we are continuing to see stability across the platform for all users once again. If you believe you're still facing issues with delays in Sense, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll investigate case by case."
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 12:55 PM UTC
- Resolved
- Oct 20, 2025, 10:02 PM UTC
- Duration
- 9h 7m
Affected: SMS Delivery
Timeline · 4 updates
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identified Oct 20, 2025, 12:55 PM UTC
There is an ongoing AWS Outage on the eastern region that maybe causing delays and deliverability issues within Sense. While no Sense product is directly impacted by this outage, our third party messaging carriers are seeing issues on their end. We are seeing a majority messages going through and appears to be in partial recovery at this time, but some failures are still being reported. Our team is reviewing the status on our end and will provide updates as we receive more information.
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identified Oct 20, 2025, 03:43 PM UTC
Our downstream carrier is still experiencing intermittent failures and delays with SMS deliverability due to the ongoing AWS outage. We are pending more information from their team as they continue to work to remedy all outstanding issues with message being sent or received within Sense. We'll continue to provide updates as we receive them
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identified Oct 20, 2025, 07:30 PM UTC
We are continuing to see intermittent failures or delays for SMS deliverability due to the ongoing AWS outage, however are seeing more positive results as the service is being restored. We are continuing to work with our affected carriers for further updates and will continue to provide them as they are received.
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resolved Oct 20, 2025, 10:02 PM UTC
We have received confirmation that majority of services has been restored, and we're seeing overall successful inbound and outbound SMS traffic within Sense. Any delayed messages should be caught up, and any that received a failure error will need to be resent as needed. If you believe you're still facing issues please reach out to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll investigate case by case.
Read the full incident report →
Critical October 15, 2025 - Detected by Pingoru
- Oct 15, 2025, 11:10 PM UTC
- Resolved
- Oct 16, 2025, 01:55 AM UTC
- Duration
- 2h 45m
Affected: Sense Chatbot
Timeline · 2 updates
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investigating Oct 15, 2025, 11:10 PM UTC
Our team is seeing a spike in latency for Sense Chatbot starting at 1:45pm PST, causing errors when interacting with a bot or attempting to build. We are actively investigating this issue and will provide updates as we receive them
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resolved Oct 16, 2025, 01:55 AM UTC
After review, our team was able to identify the root cause and we have implemented a fix to correct the latency for chatbot. We have monitored and are continuing to see stability in the product, and work as expected once more. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further."
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2025, 04:17 PM UTC
- Resolved
- Oct 14, 2025, 09:31 PM UTC
- Duration
- 5h 14m
Affected: Messaging Chrome ExtensionMessaging Web PortalMessaging Mobile App
Timeline · 4 updates
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investigating Oct 14, 2025, 04:17 PM UTC
We are receiving reports that replies to messages are either not appearing in Sense or are experiencing significant delays. Our team is actively investigating this issue and we will provide updates as soon as we see them.
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investigating Oct 14, 2025, 07:57 PM UTC
We are receiving reports that replies to messages are either not appearing in Sense or are experiencing significant delays. We are also seeing issues with Broadcast not showing delivered in Sense, though these messages are sending as intended. Our team is still investigating this issue and we will provide updates as soon as we see them.
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monitoring Oct 14, 2025, 08:15 PM UTC
We have been able to deploy the fix and the metrics are consistently improved. Queued incoming messages will continue to be delivered over the next couple of hours. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
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resolved Oct 14, 2025, 09:31 PM UTC
After monitoring, we are continuing to see correct all new sent and received messages populate for all users as expected, and continue to backfill for any missed during this time. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
Read the full incident report →
Critical September 25, 2025 - Detected by Pingoru
- Sep 25, 2025, 05:15 PM UTC
- Resolved
- Sep 25, 2025, 08:15 PM UTC
- Duration
- 2h 59m
Affected: Messaging Mobile App
Timeline · 4 updates
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investigating Sep 25, 2025, 05:15 PM UTC
We are receiving reports of users unable to login to the Mobile App or running into blank screens and errors when attempting. Our team is actively investigating this issue and we will provide updates as soon as we see them. We have confirmed this issue is only affecting our Mobile App, and Sense Webpage and Extension are still working as expected.
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identified Sep 25, 2025, 06:05 PM UTC
Our team has identified the issue in the latest mobile app version and a fix is actively being deployed. We'll provide more updates as we receive them
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monitoring Sep 25, 2025, 07:02 PM UTC
We have been able to deploy the fix to the mobile app causing issues with logging in, and seeing stability across the app once more. Our team will monitor this to ensure we don't see this issue recur. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
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resolved Sep 25, 2025, 08:15 PM UTC
After monitoring, we have confirmed that the mobile app for both Android and iOS have been fully restored and we're continuing to see stability for all users. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate on a case by case basis.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2025, 04:50 PM UTC
- Resolved
- Sep 23, 2025, 06:32 PM UTC
- Duration
- 1h 42m
Affected: Messaging Chrome ExtensionMessaging Web Portal
Timeline · 3 updates
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identified Sep 23, 2025, 04:50 PM UTC
We are seeing reports of intermittent users unable to send broadcasts from Sense where the Send Button is greyed out. Our team has identified the issue and working on deploying a fix as soon as possible. We'll continue to provide updates as we receive them.
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monitoring Sep 23, 2025, 05:30 PM UTC
We have deployed a fix to correct this issue, and are seeing broadcasts being available to send once more within Sense. Our team will be closely monitoring to ensure this does not recur, and broadcasts function as expected. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
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resolved Sep 23, 2025, 06:32 PM UTC
After monitoring, we have confirmed that the broadcast send button is working as expected, and all users should be able to send broadcasts through Sense once more. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate on a case by case basis.
Read the full incident report →
- Detected by Pingoru
- Sep 22, 2025, 03:05 PM UTC
- Resolved
- Sep 22, 2025, 05:00 PM UTC
- Duration
- 1h 55m
Affected: Web PortalMessaging Chrome ExtensionMessaging Web PortalMessaging Mobile App
Timeline · 3 updates
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investigating Sep 22, 2025, 03:05 PM UTC
We are currently seeing issues for users attempting to navigate and login to Sense. Our team is actively investigating and we'll provide updates as we receive them
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monitoring Sep 22, 2025, 03:50 PM UTC
Our team has identified the issue and deployed a fix to correct the latency in the platform. We are seeing expected loading times once more and closely monitoring to ensure we don't see this recur. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
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resolved Sep 22, 2025, 05:00 PM UTC
After monitoring, we have confirmed that all users should be seeing expected loading times within Sense once more, and seeing stability across the platform. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate on a case by case basis.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2025, 02:33 PM UTC
- Resolved
- Sep 08, 2025, 10:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Sep 08, 2025, 02:33 PM UTC
Our team identified an issue starting at 3am PST that prevented some users from being able to login to Sense through the Web or Mobile app. This issue was identified and resolved by 6am PST, and all users should be able to login as expected once more. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we will review case by case.
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2025, 04:45 PM UTC
- Resolved
- Aug 28, 2025, 07:34 PM UTC
- Duration
- 2h 49m
Affected: Sense Chatbot
Timeline · 3 updates
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investigating Aug 28, 2025, 04:45 PM UTC
We are currently seeing an increase in Error Rates in Chatbot conversations, causing conversations to not send out or complete as expected. Our team is working on identifying the root cause as soon as possible to deploy a fix, as well as determine the full scope of impact for customers.
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monitoring Aug 28, 2025, 06:08 PM UTC
Our team has been able to identify the issue, and has made an upgrade to the database to resolve these errors that were intermittently affecting Chatbots. From our tests we are seeing stability on the database once more, and will continue to monitor to ensure we do not see these errors increase once more. If you believe you're still facing these errors, please reach out to the support team and we'll investigate further at https://support.sensehq.co/hc/en-us/requests/new.
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resolved Aug 28, 2025, 07:34 PM UTC
After monitoring the chatbot database, we are continuing to see expected activity and no increases in error rates. The team will continue to monitor and ensure the upgrade completed will provide a permanent resolution over the next few days. If you believe you're still facing these errors, please reach out to the support team and we'll investigate further at https://support.sensehq.co/hc/en-us/requests/new.
Read the full incident report →
- Detected by Pingoru
- Aug 22, 2025, 08:30 AM UTC
- Resolved
- Aug 22, 2025, 08:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 22, 2025, 10:00 AM UTC
Users experienced login issues starting around 2:00 PM IST today in the TRM module of the Sense platform, which impacted their ability to access accounts. Our team quickly identified the cause and deployed a fix. We are now seeing successful login attempts across users. We will continue to monitor closely to ensure stability. If you are still experiencing login issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2025, 04:31 PM UTC
- Resolved
- Jul 21, 2025, 01:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jul 24, 2025, 04:31 PM UTC
Our team has identified an issue with our Messaging Analytics page where data was not loading full for some users, or discrepancies within the data starting from July 21st - July 23rd. We have been able to put in a fix to correct this data moving forward, and have backfilled any missing data that may have occurred during this time. All data is expected to be fully available by End of Day July 25th for all users once more. If you believe you're still experiencing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll take reports case by case.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 07:45 PM UTC
- Resolved
- Jul 22, 2025, 09:30 PM UTC
- Duration
- 1h 44m
Affected: Messaging Chrome ExtensionMessaging Web Portal
Timeline · 3 updates
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identified Jul 22, 2025, 07:45 PM UTC
An issue in the Sense Messaging UI that is causing the webpage and extension to intermittently attempt a reconnect has been identified by our team and a fix is actively being worked on. At this time some users may experience messaging history not loading all data or messages not sending through Sense. We will continue to provide updates as our team deploys this fix, or if we see any other changes.
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monitoring Jul 22, 2025, 08:40 PM UTC
Our team has put a fix in place that has corrected this issue, and we are seeing stability across the platform once more. We are currently monitoring all activity to ensure we do not see this issue recur, and will provide an update after seeing continuous stability. If you believe you are still experiencing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
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resolved Jul 22, 2025, 09:30 PM UTC
After monitoring, we are continuing to see stability across all Sense pages and products once more, and no longer seeing this error recur. If you believe you are still experiencing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll review these case by case.
Read the full incident report →
- Detected by Pingoru
- Jun 19, 2025, 02:13 PM UTC
- Resolved
- Jun 19, 2025, 03:00 PM UTC
- Duration
- 47m
Affected: Messaging Chrome ExtensionMessaging Web PortalMessaging Mobile App
Timeline · 3 updates
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investigating Jun 19, 2025, 02:13 PM UTC
We are receiving multiple reports of users running into issues when logging in Sense or seeing blank screen after logging in Sense. Our team is actively investigating what maybe occurring and we'll provide updates as we find more information.
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monitoring Jun 19, 2025, 02:42 PM UTC
Our team has identified the issue with login and has deployed a quick fix to resolve this issue. We are seeing successful login attempts once more across users. We’ll continue to monitor to ensure we do not see this recur on our end. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new.
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resolved Jun 19, 2025, 03:00 PM UTC
After monitoring, we are continuing to see successful login across users. Our team will continue watch through out the day to ensure we don't see this recur. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2025, 09:45 PM UTC
- Resolved
- Jun 03, 2025, 04:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 03, 2025, 09:45 PM UTC
Today we received multiple reports of users running into issues when logging in or resetting their password. After our team was able to review, we identified an issue starting at 9:30am PST causing intermittent issues in Sense, along with being able to send Test Emails through Engage, or sending out User Account Invites in the product and have deployed a fix as of 1:30pm PST. We have confirmed these issues have been resolved, but if you believe you’re still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
Read the full incident report →
- Detected by Pingoru
- May 29, 2025, 03:00 PM UTC
- Resolved
- May 29, 2025, 05:15 PM UTC
- Duration
- 2h 15m
Affected: Messaging Chrome ExtensionMessaging Web PortalMessaging Mobile App
Timeline · 4 updates
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investigating May 29, 2025, 03:00 PM UTC
We have received reports of Broadcast Messages not being able to be sent out as expected when attempting to send right away. Our team is actively investigating what maybe occurring and we'll provide updates as we find more information.
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identified May 29, 2025, 03:50 PM UTC
We have identified the underlying issue causing broadcasts to be stuck, and have implemented a fix to have any attempted broadcasts during this time send out as soon as possible. We will provide another update once we confirm when all broadcasts will be caught up and seeing stability in the function once more
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monitoring May 29, 2025, 04:15 PM UTC
We have confirmed that the fix implemented has corrected the broadcast issue, and all scheduled broadcasts affected during that time have been sent as expected. We will monitor to ensure we don't see this recur, and all functionality continues to operate correctly. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate.
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resolved May 29, 2025, 05:15 PM UTC
After monitoring, we have confirmed that all broadcasts attempted during that time have been sent out, and all new broadcasts are sending out as expected once more. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate.
Read the full incident report →
