Sense experienced a critical incident on June 19, 2025 affecting Messaging Chrome Extension and Messaging Web Portal and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2025, 02:13 PM UTC
We are receiving multiple reports of users running into issues when logging in Sense or seeing blank screen after logging in Sense. Our team is actively investigating what maybe occurring and we'll provide updates as we find more information.
- monitoring Jun 19, 2025, 02:42 PM UTC
Our team has identified the issue with login and has deployed a quick fix to resolve this issue. We are seeing successful login attempts once more across users. We’ll continue to monitor to ensure we do not see this recur on our end. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new.
- resolved Jun 19, 2025, 03:00 PM UTC
After monitoring, we are continuing to see successful login across users. Our team will continue watch through out the day to ensure we don't see this recur. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new