SendGrid incident
SendGrid Website – Degraded Account Login Functionality
SendGrid experienced a minor incident on November 18, 2025 affecting Website, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:25 PM UTC
Our engineers have identified an issue with Twilio SendGrid login and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
- investigating Nov 18, 2025, 02:33 PM UTC
Our engineers have identified an issue with Twilio SendGrid login and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
- monitoring Nov 18, 2025, 03:03 PM UTC
Twilio SendGrid Login is now restored. Service health monitoring indicates no remaining errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Nov 18, 2025, 05:47 PM UTC
We are continuing to monitor Twilio SendGrid Login functionality, and service health checks are indicating stable performance with no new errors observed. Our teams will remain engaged to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Nov 18, 2025, 06:20 PM UTC
Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid Login functionality has been resolved. All services are now operating normally at this time.