SendGrid incident

Error creating API Keys & Teammates in SendGrid console

Notice Resolved View vendor source →

SendGrid experienced a notice incident on December 5, 2025 affecting Website, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 12:03 AM UTC
Resolved
Dec 05, 2025, 12:34 AM UTC
Duration
30m
Detected by Pingoru
Dec 05, 2025, 12:03 AM UTC

Affected components

Website

Update timeline

  1. monitoring Dec 05, 2025, 12:03 AM UTC

    Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in 1 hour or as soon as more information becomes available.

  2. resolved Dec 05, 2025, 12:34 AM UTC

    Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.