SendGrid incident

Encountering errors while attempting to create a support ticket via the SendGrid portal

Minor Resolved View vendor source →

SendGrid experienced a minor incident on December 5, 2025 affecting Website, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 04:53 AM UTC
Resolved
Dec 05, 2025, 05:50 AM UTC
Duration
56m
Detected by Pingoru
Dec 05, 2025, 04:53 AM UTC

Affected components

Website

Update timeline

  1. investigating Dec 05, 2025, 04:53 AM UTC

    Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available

  2. monitoring Dec 05, 2025, 05:23 AM UTC

    Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available

  3. resolved Dec 05, 2025, 05:50 AM UTC

    Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.