SendGrid experienced a minor incident on November 19, 2025 affecting Legacy Marketing Campaigns, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2025, 08:28 PM UTC
Starting around 11:58 pm PST on 11/19/2025, our engineers began investigating an issue with Legacy Transactional Templates. Users may experience an error with loading the legacy transactional templates within the Email API section of the account. This does not impact mail send. We will provide another update in 30 min or as soon as more information becomes available.
- investigating Nov 19, 2025, 09:06 PM UTC
We are continuing to investigate the issue impacting legacy transactional templates. We will provide an update in 1 hour or as soon as one is available.
- monitoring Nov 19, 2025, 09:21 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
- resolved Nov 19, 2025, 09:52 PM UTC
Our engineers have monitored the fix and confirmed the issue with the Legacy Transactional Templates has been resolved. All services are now operating normally at this time.