SendGrid experienced a minor incident on December 1, 2025 affecting Statistics, lasting 11h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 01, 2025, 04:24 PM UTC
Beginning at 12/01 8:06 AM (PST) - Our engineers have identified an issue regarding SendGrid Global Stats. Affected customers may experience up to 2 hour delay for global stats to populate. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Dec 01, 2025, 05:09 PM UTC
Our engineers are continue to investigate the issue regarding Global Stats. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Dec 01, 2025, 05:14 PM UTC
Our engineers have identified the issue and are currently implementing a fix.
- identified Dec 01, 2025, 07:29 PM UTC
We are continuing to monitor queues. Users will see stats fluctuate between 1 - 2 hour delays.
- monitoring Dec 02, 2025, 02:52 AM UTC
Our engineers have implemented a fix and are monitoring system performance, customers should not be observing delays anymore. We will provide another update in an hour or as soon as more information becomes available.
- resolved Dec 02, 2025, 03:33 AM UTC
Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.