Twilio experienced a notice incident on July 14, 2026 affecting API v3 and SMTP and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
API v3SMTPEvent WebhooksAPI v2Parse APISendGrid Marketing CampaignsSendGrid APISendGrid WebsiteSendGrid StatisticsSendGrid Email Activity
Update timeline
- resolved Jul 14, 2026, 05:48 PM UTC
Our engineers have investigated and resolved the issues with email delays that involved a certain subset of users. From 10:20 AM PST to 10:25 AM PST customers may have experienced delays with email deliverability for a certain subset of users. This would have impacted Email API and Marketing mail sending. There was no data loss due to this incident. The issue has been resolved and all impacted services are operating normally.