SendGrid incident

Retroactive Incident: Global Open and Clicks Engagement Stat Delays

SendGrid experienced a notice incident on July 9, 2026 affecting Statistics, lasting 45m. The incident has been resolved; the full update timeline is below.

Started: Jul 09, 2026, 06:50 PM UTC
Resolved: Jul 09, 2026, 07:36 PM UTC
Duration: 45m
Detected by Pingoru: Jul 09, 2026, 06:50 PM UTC

Affected components

Statistics

Update timeline

monitoring Jul 09, 2026, 06:50 PM UTC

Starting around 1:16 AM PDT on July, 9 2026, our engineers began investigating an issue with engagement stat delays. However, all impact concerning the engagement stat delays have since been mitigated 10:45 AM PDT on July, 9 2026. As Our engineers have since implemented a fix and are monitoring system performance. We will continue to provide another update in an hour or as soon as more information becomes available.
resolved Jul 09, 2026, 07:36 PM UTC

Our engineers have monitored the fix and confirmed the issue with global open and clicks engagement Stat delays has been resolved. This did not impact EU region stats, and mail send was not impacted. All services are now operating normally at this time.