Schoology Outage History

Started Jan 06, 2026, 03:08 PM UTC· resolved Jan 06, 2026, 05:42 PM UTC

1. investigating Jan 06, 2026, 03:08 PM UTC

   We are investigating the reports from few users that PowerSchool SIS is down. We are actively investigating the issue to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.

2. monitoring Jan 06, 2026, 03:28 PM UTC

   A fix has been deployed to address the application outage issue within PowerSchool. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

3. resolved Jan 06, 2026, 05:42 PM UTC

   The issue reported for PowerSchool SIS has been resolved and this incident has been closed

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Started Dec 19, 2025, 03:32 PM UTC· resolved Dec 19, 2025, 09:25 PM UTC

1. investigating Dec 19, 2025, 03:32 PM UTC

   We are investigating reports of Safe arrival inbound calls are not working for Canada customers within SchoolMessenger Communicate. Parents can report absence via mobile app and Web app We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

2. monitoring Dec 19, 2025, 04:54 PM UTC

   A fix has been deployed to address the Safe arrival inbound calls issue for Canada customers within SchoolMessenger Communicate. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

3. resolved Dec 19, 2025, 09:25 PM UTC

   The issue reported for SchoolMessenger Communicate has been resolved and this incident has been closed

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Started Dec 15, 2025, 02:32 PM UTC· resolved Dec 16, 2025, 01:44 PM UTC

1. investigating Dec 15, 2025, 02:32 PM UTC

   We are investigating reports of safe arrival toll free phone lines are not working within School messenger communicate. Parents can report absence via mobile app and Web app. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

2. identified Dec 15, 2025, 02:58 PM UTC

   We have identified the cause for the ongoing issue for safe arrival in school messenger communicate and are working on mitigating the issue in production. We will continue to provide regular updates on our progress.

3. monitoring Dec 15, 2025, 04:56 PM UTC

   We have deployed a fix to production that has resolved the issue for safe arrival in School messenger communicate. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

4. resolved Dec 16, 2025, 01:44 PM UTC

   The issue reported for safe arrival in school messenger communicate has been resolved and this incident has been closed

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Started Dec 10, 2025, 08:26 PM UTC· resolved Dec 11, 2025, 07:15 AM UTC

1. investigating Dec 10, 2025, 08:26 PM UTC

   We are investigating reports from few users getting HTTP 503 error while accessing PowerSchool SIS. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..

2. monitoring Dec 10, 2025, 08:49 PM UTC

   We have deployed a fix to production that has resolved the issue in PowerSchool SIS. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

3. monitoring Dec 11, 2025, 07:15 AM UTC

   The issue has been resolved and we are proceeding with closing the incident

4. resolved Dec 11, 2025, 07:15 AM UTC

   The issue has been resolved and we are proceeding with closing the incident

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Started Dec 08, 2025, 03:17 PM UTC· resolved Dec 09, 2025, 03:28 PM UTC

1. investigating Dec 08, 2025, 03:17 PM UTC

   We have identified that several ETL jobs within Analytics & Insights are still in progress. We expect these jobs to complete shortly. We are monitoring the ETL runs and will continue to provide regular updates as we progress towards completion.

2. investigating Dec 08, 2025, 06:46 PM UTC

   Several ETL jobs within Analytics & Insights have successfully completed. However, we are continuing to investigate the causes of certain job failures and the extended processing times. Our team is actively working to determine the root cause and implement a full resolution. We will share further updates as additional information becomes available. For more details please check the PS community article: https://help.powerschool.com/t5/Student-Analytics-Release/Known-Issue-Intermittent-ETL-Build-Issues-for-some-customers/ta-p/562741

3. resolved Dec 09, 2025, 03:28 PM UTC

   The issue has been fully resolved. All ETL jobs have successfully completed, and your dashboards now display the latest data. Thank you for your patience while we worked to restore normal service.

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Started Dec 08, 2025, 02:08 PM UTC· resolved Dec 08, 2025, 04:38 PM UTC

1. investigating Dec 08, 2025, 02:08 PM UTC

   We are investigating reports where users are receiving 404 error while accessing Employee Access Center within eFinancePlus . We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

2. identified Dec 08, 2025, 02:59 PM UTC

   We have identified the cause for the ongoing issue in eFinancePlus and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

3. monitoring Dec 08, 2025, 03:08 PM UTC

   We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

4. resolved Dec 08, 2025, 04:38 PM UTC

   The issue reported for eFinancePlus has been resolved and this incident has been closed

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Started Nov 21, 2025, 06:43 PM UTC· resolved Nov 24, 2025, 02:05 PM UTC

1. investigating Nov 21, 2025, 06:43 PM UTC

   We are currently investigating reports that Google Assignments within Schoology Learning are returning a 503 Service Unavailable error. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..

2. identified Nov 21, 2025, 07:24 PM UTC

   We have identified the cause for the ongoing issue in Schoology Learning and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

3. monitoring Nov 21, 2025, 07:28 PM UTC

   We have deployed a fix to production that has resolved the issue in Schoology Learning. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

4. resolved Nov 24, 2025, 02:05 PM UTC

   The issue reported for Schoology Learning has been resolved and this incident has been closed

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Started Nov 20, 2025, 08:31 PM UTC· resolved Nov 21, 2025, 12:59 PM UTC

1. monitoring Nov 20, 2025, 08:31 PM UTC

   We experienced a brief service disruption where Customer's dashboards were restarted within Analytics & insights. The issue was quickly resolved, and normal service has been restored. We are continuing to monitor the situation to ensure everything remains stable.

2. resolved Nov 21, 2025, 12:59 PM UTC

   The issue reported for Analytics & insights has been resolved and this incident has been closed

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Started Nov 20, 2025, 05:22 PM UTC· resolved Nov 21, 2025, 07:47 PM UTC

1. investigating Nov 20, 2025, 05:22 PM UTC

   We are investigating reports of login issue within eFinancePlus. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..

2. identified Nov 20, 2025, 06:16 PM UTC

   We have identified the cause for the ongoing issue within eFinancePlus and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

3. monitoring Nov 21, 2025, 01:58 PM UTC

   We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

4. resolved Nov 21, 2025, 07:47 PM UTC

   The issue reported for eFinancePlus has been resolved and this incident has been closed.

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Started Nov 18, 2025, 12:40 PM UTC· resolved Nov 18, 2025, 08:14 PM UTC

1. investigating Nov 18, 2025, 12:40 PM UTC

   We are investigating the report where Curriculum & Instructions is currently experiencing issues with chalk app. We are actively investigating the issue and coordinating with our third-party vendor to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.

2. identified Nov 18, 2025, 12:43 PM UTC

   The cause of the issue within Curriculum & instructions has been identified. We are actively coordinating with our Vendor to implement a resolution. We will continue to share updates as they become available.

3. monitoring Nov 18, 2025, 04:30 PM UTC

   A fix has been deployed by our Vendors to address the report where Curriculum & Instructions is currently experiencing issues with chalk app. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

4. resolved Nov 18, 2025, 08:14 PM UTC

   The issue affecting Curriculum & Instructions has been resolved. All services are functional now, and this incident has been closed.

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Started Nov 12, 2025, 09:39 PM UTC· resolved Nov 17, 2025, 04:32 PM UTC

1. investigating Nov 12, 2025, 09:39 PM UTC

   We are investigating the report that SchoolMessenger Communicate is currently experiencing with SMS broadcast. We are actively investigating the issue and coordinating with our third-party vendor to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.

2. monitoring Nov 12, 2025, 11:00 PM UTC

   A fix has been deployed by our Vendors to address the SMS broadcast issue within SchoolMessenger Communicate. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

3. resolved Nov 17, 2025, 04:32 PM UTC

   The issue affecting SchoolMessenger Communicate has been resolved. All services are functional now, and this incident has been closed.

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Started Nov 10, 2025, 02:28 PM UTC· resolved Nov 10, 2025, 04:12 PM UTC

1. investigating Nov 10, 2025, 02:28 PM UTC

   We are investigating reports of Customers unable to launch apps within Schoology. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

2. identified Nov 10, 2025, 02:53 PM UTC

   The cause of the issue within Schoology has been identified. We are actively coordinating with the Engineering team to implement a resolution. We will continue to share updates as they become available.

3. monitoring Nov 10, 2025, 02:59 PM UTC

   A fix has been deployed by our Engineering team to address the issue where Customers were unable to launch apps within Schoology. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

4. resolved Nov 10, 2025, 04:12 PM UTC

   The issue affecting Schoology has been resolved. All services are functional now, and this incident has been closed.

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Started Nov 03, 2025, 02:01 PM UTC· resolved Nov 04, 2025, 01:17 PM UTC

1. investigating Nov 03, 2025, 02:01 PM UTC

   We are investigating reports of images not showing in Assessments within Performance Matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

2. identified Nov 03, 2025, 02:30 PM UTC

   We have identified the cause for the ongoing issue in Performance Matters and are working to mitigate the issue. We will continue to provide regular updates as it becomes available.

3. identified Nov 03, 2025, 06:14 PM UTC

   We have identified a resolution for the ongoing issue in Performance Matters and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

4. identified Nov 03, 2025, 08:44 PM UTC

   We have identified a resolution for the ongoing issue in Performance Matters and are working to deploy a fix to production overnight. We will continue to provide regular updates on our progress.

5. resolved Nov 04, 2025, 01:17 PM UTC

   A fix has been successfully deployed to the production environment to address the issue impacting the Performance Matters assessment. Following the deployment, we’ve observed full recovery from several affected customers. Based on these results, we are proceeding with the formal closure of the incident.

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Started Oct 31, 2025, 06:58 PM UTC· resolved Nov 03, 2025, 01:52 PM UTC

1. investigating Oct 31, 2025, 06:58 PM UTC

   We are currently investigating a service disruption affecting multiple customers in our the Prod environment. Impacted users may encounter a 503 error when accessing dashboards. Our engineering teams are actively working to identify the root cause and restore service as quickly as possible.

2. monitoring Oct 31, 2025, 07:14 PM UTC

   We have deployed a fix to production that has resolved the issue in Analytics & Insights dashboards. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

3. resolved Nov 03, 2025, 01:52 PM UTC

   The issue reported for Analytics & Insights has been resolved and this incident has been closed

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Started Oct 29, 2025, 04:35 PM UTC· resolved Oct 30, 2025, 11:30 AM UTC

1. investigating Oct 29, 2025, 04:35 PM UTC

   We are investigating reports of users unable to login within School Messenger Permission Click. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

2. identified Oct 29, 2025, 05:30 PM UTC

   The cause of the issue within School Messenger Permission Click has been identified. We are actively coordinating with the our Vendor Microsoft Azure to implement a resolution. We will continue to share updates as they become available.

3. identified Oct 29, 2025, 09:56 PM UTC

   Our vendor, Microsoft Azure, continues to perform recovery actions, and the PowerSchool team is closely monitoring progress to ensure services are fully restored. We appreciate your patience as this work continues. We will continue to share updates as they become available.

4. monitoring Oct 29, 2025, 11:51 PM UTC

   Microsoft Azure reports service availability above 98%, with most users seeing improvement. Permission Click team confirms production, test, and demo environments are accessible, and system performance is recovering. We’re monitoring closely to ensure stability and full resolution.

5. resolved Oct 30, 2025, 11:30 AM UTC

   The issue affecting School Messenger Permission Click has been resolved. All services are functional now, and this incident has been closed.

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Started Oct 20, 2025, 10:01 AM UTC· resolved Oct 22, 2025, 12:03 PM UTC

1. investigating Oct 20, 2025, 10:01 AM UTC

   We are currently experiencing service disruptions across multiple PowerSchool products due to an ongoing Amazon Web Services (AWS) outage. Our teams are actively monitoring the situation and will provide updates as more information becomes available. Thank you for your patience.

2. identified Oct 20, 2025, 10:14 AM UTC

   We are receiving reports indicating recovery on the Amazon Web Services side. We will continue to monitor the situation closely until we receive final confirmation from the vendor. Regular updates will be provided to keep you informed.

3. identified Oct 20, 2025, 11:24 AM UTC

   We are seeing signs of recovery from Amazon Web Services and continue to monitor the situation closely. However, some services remain affected, and full functionality has not yet been restored. We are actively working on our end to resolve the issue and will share updates as more information becomes available.

4. identified Oct 20, 2025, 11:57 AM UTC

   PowerSchool Connected Intelligence is also impacted by the ongoing Amazon Web Services (AWS) outage. Users may experience issues with virtual warehouse availability, delays in data loading/unloading, and limited access to AI/ML-powered features. We are actively monitoring the situation and will share updates as needed.

5. identified Oct 20, 2025, 12:16 PM UTC

   We are continuing to work on mitigating the issue affecting services due to the AWS disruption. While some functionality has returned, certain services remain impacted. Our teams are actively engaged in restoring full service and will provide further updates as they become available.

6. identified Oct 20, 2025, 01:09 PM UTC

   We are continuing to work on mitigating the issue caused by the AWS disruption. The majority of our products are now operational, and we are making steady progress toward restoring the remaining affected services. We appreciate your patience and will continue to provide updates as we move closer to full resolution.

7. identified Oct 20, 2025, 01:43 PM UTC

   PowerSchool Connected Intelligence is currently experiencing intermittent accessibility issues due to the ongoing Amazon Web Services (AWS) outage. We are actively monitoring the situation and will share updates as more information becomes available.

8. identified Oct 20, 2025, 03:02 PM UTC

   We are currently seeing broader impact across multiple products due to the ongoing AWS disruption. Our cloud partner is actively working on mitigation, and PowerSchool teams are closely monitoring and supporting recovery efforts. We will continue to share updates as we work toward full resolution. Thank you for your continued patience.

9. identified Oct 20, 2025, 04:04 PM UTC

   We are currently monitoring an infrastructure issue with our cloud provider, AWS, that is impacting the performance of some services. Additionally, PowerSchool inbound phone and chat are experiencing disruptions. Our Cloud Provider is actively working toward mitigation to resolve the issue and maintain service availability. We will continue to provide updates as the situation evolves.

10. identified Oct 20, 2025, 04:30 PM UTC

    We are receiving reports of users unable to access MyPowerHub. We are also monitoring mitigation efforts in progress by our cloud provider, AWS. We will keep you posted as the situation evolves.

11. identified Oct 20, 2025, 05:16 PM UTC

    We are seeing increased impact on Schoology, PowerSchool chats and calls due to a spike in the ongoing AWS incident. We are also monitoring mitigation efforts in progress across multiple issues by our cloud provider, AWS. We will keep you posted as the situation evolves.

12. identified Oct 20, 2025, 05:49 PM UTC

    We’re currently seeing increased impact on Curriculum & Instruction, as well as PowerSchool chats and calls, due to a spike in the ongoing AWS incident. Our cloud provider is actively working on mitigation across multiple issues, and we are closely monitoring their progress. We’ll continue to keep you informed as the situation develops.

13. identified Oct 20, 2025, 06:54 PM UTC

    We are continuing to monitor the situation closely as our cloud provider, AWS, works through mitigation efforts. While there are signs of progress, full recovery is expected to take additional time. As a result, users may continue to experience disruptions across impacted services until the issue is fully resolved. We appreciate your continued patience and will provide further updates as they become available.

14. identified Oct 20, 2025, 08:19 PM UTC

    We are continuing to monitor progress as AWS works through mitigation efforts. While improvements are being observed across several services, recovery is still ongoing. Some users may continue to experience intermittent disruptions until full service is restored. We will share further updates as they become available.

15. identified Oct 20, 2025, 10:02 PM UTC

    We’re seeing positive signs of recovery across impacted services as our cloud provider continues to make progress. Some PowerSchool products are still experiencing residual issues and we will continue to share updates as they become available. Thank you for your continued patience and support.

16. identified Oct 20, 2025, 10:11 PM UTC

    We’re seeing positive signs of recovery across impacted services as our cloud provider continues to make progress. Some PowerSchool products are still experiencing residual issues and we will continue to share updates as they become available. Thank you for your continued patience and support.

17. identified Oct 20, 2025, 10:14 PM UTC

    We’re seeing positive signs of recovery across impacted services as our cloud provider continues to make progress. Some PowerSchool products are still experiencing residual issues and we will continue to share updates as they become available. Thank you for your continued patience and support.

18. identified Oct 20, 2025, 11:22 PM UTC

    All PowerSchool products are currently operational, with the exception of Naviance and MyPowerHub, which are still experiencing issues. These ongoing challenges are due to residual effects from the recent AWS outage. Our teams are actively working to resolve them as quickly as possible. We appreciate your continued patience and will keep you informed as we make progress.

19. identified Oct 21, 2025, 12:48 PM UTC

    We are continuing to work on a fix for this issue.

20. monitoring Oct 21, 2025, 01:34 PM UTC

    All services are now fully operational following the earlier disruption caused by an AWS outage. We've completed thorough testing to ensure everything is working smoothly and are continuing to monitor system performance to maintain stability. Thank you for your patience and understanding.

21. resolved Oct 22, 2025, 12:03 PM UTC

    We’ve been closely monitoring our systems for the past 24 hours and have not observed any issues related to the earlier AWS outage. As everything continues to operate smoothly, we are proceeding with closure of this incident.

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Started Oct 13, 2025, 04:35 PM UTC· resolved Oct 13, 2025, 07:30 PM UTC

1. investigating Oct 13, 2025, 04:35 PM UTC

   We are investigating reports of users being unable to view the case details within PowerSchool Community. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

2. monitoring Oct 13, 2025, 05:38 PM UTC

   We have deployed a fix that has resolved the issue in PowerSchool Community. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

3. resolved Oct 13, 2025, 07:30 PM UTC

   The issue reported for PowerSchool Community has been resolved and this incident has been closed

Read the full incident report →