Schoology Outage History

We are investigating reports of safe arrival toll free phone lines are not working within School messenger communicate. Parents can report absence via mobile app and Web app. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating reports from few users getting HTTP 503 error while accessing PowerSchool SIS. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..

We have identified that several ETL jobs within Analytics & Insights are still in progress. We expect these jobs to complete shortly. We are monitoring the ETL runs and will continue to provide regular updates as we progress towards completion.

Several ETL jobs within Analytics & Insights have successfully completed. However, we are continuing to investigate the causes of certain job failures and the extended processing times. Our team is actively working to determine the root cause and implement a full resolution. We will share further updates as additional information becomes available. For more details please check the PS community article: https://help.powerschool.com/t5/Student-Analytics-Release/Known-Issue-Intermittent-ETL-Build-Issues-for-some-customers/ta-p/562741

We are investigating reports where users are receiving 404 error while accessing Employee Access Center within eFinancePlus . We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are currently investigating reports that Google Assignments within Schoology Learning are returning a 503 Service Unavailable error. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..

We are investigating reports of login issue within eFinancePlus. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..

We are investigating the report where Curriculum & Instructions is currently experiencing issues with chalk app. We are actively investigating the issue and coordinating with our third-party vendor to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.

We are investigating the report that SchoolMessenger Communicate is currently experiencing with SMS broadcast. We are actively investigating the issue and coordinating with our third-party vendor to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.

We are investigating reports of Customers unable to launch apps within Schoology. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating reports of images not showing in Assessments within Performance Matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are currently investigating a service disruption affecting multiple customers in our the Prod environment. Impacted users may encounter a 503 error when accessing dashboards. Our engineering teams are actively working to identify the root cause and restore service as quickly as possible.

We are investigating reports of users unable to login within School Messenger Permission Click. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating reports of users being unable to view the case details within PowerSchool Community. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating reports of users being unable to login AIS. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating reports on users not being able to access Atrieve application. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating reports of intermittent issues accessing Performance matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..

We are investigating reports of users being unable to access forms within enrollment express/E-Collect. Our team is working diligently to mitigate the issue and will continue to provide regular updates as we progress toward a resolution.

We are investigating reports of issues sending messages within Attendance Intervention Suite. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..

PowerSchool is aware of an issue where the PowerBuddy for Data Analysis (PBDA) is down. We are currently investigating the issue and will provide updates when available. If you are experiencing an outage, please submit a ticket to the support team.

We are investigating the reports of Delayed SMS deliveries and SMS Failures within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating the reports of Login failure for US & CA within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We are investigating the reports of Users unable to login Naviance application using SSO. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.