Is Schoology down?

Due to an ongoing service disruption, chat support is currently unavailable. Customers can continue to contact PowerSchool Support by phone. We apologize for the inconvenience and appreciate your patience while the issue is being addressed.

Salesforce continues to make progress restoring service across affected instances. PowerSchool Support chat services are recovering, and we are monitoring availability to ensure service remains stable. Thank you for your patience while we continue to monitor the situation.

The issue reported for Salesforce chat support has been resolved and this incident has been closed.

We are investigating reports of intermittent slowness while accessing attendance within PowerSchool eSchoolPlus SIS East Region. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We have identified the cause for the ongoing issue in eSchoolPlus SIS and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

We have deployed a fix to production that has resolved the issue in eSchoolPlus SIS Prod East Region. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

The issue affecting attendance functionality in the PowerSchool eSchoolPlus SIS East Region has been resolved. Service performance has remained stable following the deployment of the fix, and we have confirmed normal operation. We appreciate your patience while we worked to restore service.

PowerSchool is aware of recently disclosed critical security vulnerabilities affecting PHP. Our Security and Engineering teams are actively assessing the potential impact across our products and implementing protective measures as appropriate. For PowerSchool-hosted environments, additional protections are being applied to help mitigate potential threats while our teams continue evaluation and remediation efforts. At this time, our investigation remains ongoing. We are working to provide product-specific guidance and will share additional information as it becomes available. Protecting our customers' data and systems remains our highest priority.

PowerSchool Response to Critical PHP Vulnerabilities: PowerSchool is aware of two recently disclosed critical vulnerabilities affecting PHP, CVE-2026-109618 and CVE-2026-109619. PHP is an open-source server-side programming language commonly used to support web-based applications. PowerSchool uses PHP within certain components of several products to support web and application functionality. Both vulnerabilities have been rated critical and security updates have been released for supported PHP versions. PowerSchool Security and Engineering teams are actively assessing our products and environments to determine potential exposure and implement appropriate remediation. Based on our assessment to date, the following PowerSchool products use PHP and are being evaluated and remediated as appropriate: Behavior Support Naviance NeverSkip Professional Learning Perform Enterprise PowerSource PowerSchool SIS Schoology SchoolMessenger Communicate SchoolSpring Analytics & Insights Remediation and Mitigation: PowerSchool is actively working to apply applicable security updates across affected PowerSchool-hosted environments and to make applicable product updates available for self-hosted deployments. In parallel with these remediation efforts, PowerSchool is engaging with its Web Application Firewall (WAF) providers to evaluate additional protections intended to help reduce potential exposure. PowerSchool also continues to monitor its environments using endpoint detection and response (EDR) capabilities for indicators of suspicious activity. These measures provide additional layers of defense while patching remains the priority. For self-hosted customers, PowerSchool recommends applying the applicable PowerSchool-provided product update as soon as it becomes available. While remediation is underway, customers should consider implementing appropriate defense-in-depth measures within their environments, including leveraging available WAF and endpoint security protections and monitoring affected systems for unusual or suspicious activity. These additional measures are intended to help reduce potential exposure while remediation is underway and are not a substitute for applying the applicable PowerSchool-provided update. PowerSchool will continue to take appropriate remediation and mitigation actions as its assessment progresses.

We are continuing to work on a fix for this issue.

Correction: PowerSchool SIS was included in the original list in error and has been removed from the list below.

SchoolSpring, SchoolMessenger Communicate, Schoology and PowerSource have been patched. Remediation remains underway for Behavior Support, Naviance, NeverSkip, Professional Learning, and Perform Enterprise. PowerSchool continues to prioritize patching for these remaining affected products. Please Note: PowerSchool has confirmed that PowerSchool SIS and Analytics & Insights are not affected by CVE-2026-109618 or CVE-2026-109619. These products were included on the prior list in error and have been removed from the list below.

Professional Learning and Perform Enterprise have now been patched, joining SchoolSpring, SchoolMessenger Communicate, Schoology, and PowerSource. Remediation remains underway for Behavior Support, Naviance and NeverSkip. PowerSchool continues to prioritize patching for these remaining affected products.

Naviance has now been patched, joining Professional Learning, Perform Enterprise, SchoolSpring, SchoolMessenger Communicate, Schoology, and PowerSource. Remediation remains underway for Behavior Support and NeverSkip. PowerSchool continues to prioritize patching for these remaining affected products.

Behavior Support and NeverSkip have now been patched. With these updates complete, all affected PowerSchool products have now been successfully patched.

We are aware of an issue affecting attachments within eFinancePlus, where users may be unable to view or access attached documents in certain modules. Users may also encounter error messages when attempting to open attachments. Our teams are actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.

A fix has been implemented and service functionality has been restored. We are continuing to monitor the environment to ensure ongoing stability.

Service functionality has been restored and the issue has been resolved. We are no longer observing any customer impact and the environment is operating normally.

We are currently investigating reports of login issues affecting some users. Impacted users may encounter an "Error 15" message when attempting to access the application. Our initial investigation indicates the issue may be related to Imperva, a third-party service provider involved in processing authentication requests. We are actively working with the vendor to determine the root cause and restore normal login functionality as quickly as possible. We will continue to provide updates as more information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Imperva has implemented a fix and believes the issue has been resolved. We are currently monitoring performance to ensure continued stability. Our support teams are following up with affected customers, and responses received thus far indicate that the issue is no longer occurring. We will continue to monitor the situation closely and provide additional updates as needed.

The issue causing Error 15 messages for some customers has been resolved. Validation with the majority of impacted customers confirms that services have been restored and are operating normally across affected products and regions. We appreciate your patience while we worked to resolve this issue. At this time, no further customer impact has been identified.