Schoology incident
Performance Matters - Images Not Loading in Assessment
Resolved after 23 hours 15 minutes, affecting Performance Matters, on November 3, 2025.
A fix has been successfully deployed to the production environment to address the issue impacting the Performance Matters assessment. Following the deployment, we’ve observed full recovery from several affected customers. Based on these results, we are proceeding with the formal closure of the incident.
Affected components
Update timeline
- investigating Nov 03, 2025, 02:01 PM UTC
We are investigating reports of images not showing in Assessments within Performance Matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified Nov 03, 2025, 02:30 PM UTC
We have identified the cause for the ongoing issue in Performance Matters and are working to mitigate the issue. We will continue to provide regular updates as it becomes available.
- identified Nov 03, 2025, 06:14 PM UTC
We have identified a resolution for the ongoing issue in Performance Matters and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
- identified Nov 03, 2025, 08:44 PM UTC
We have identified a resolution for the ongoing issue in Performance Matters and are working to deploy a fix to production overnight. We will continue to provide regular updates on our progress.
- resolved Nov 04, 2025, 01:17 PM UTC
A fix has been successfully deployed to the production environment to address the issue impacting the Performance Matters assessment. Following the deployment, we’ve observed full recovery from several affected customers. Based on these results, we are proceeding with the formal closure of the incident.
Your product runs on more than Schoology
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services