Schoology incident

PowerSchool Community - Inability to view case details

Critical Resolved View vendor source →

Schoology experienced a critical incident on October 13, 2025 affecting PowerSchool Community, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 04:35 PM UTC
Resolved
Oct 13, 2025, 07:30 PM UTC
Duration
2h 55m
Detected by Pingoru
Oct 13, 2025, 04:35 PM UTC

Affected components

PowerSchool Community

Update timeline

  1. investigating Oct 13, 2025, 04:35 PM UTC

    We are investigating reports of users being unable to view the case details within PowerSchool Community. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. monitoring Oct 13, 2025, 05:38 PM UTC

    We have deployed a fix that has resolved the issue in PowerSchool Community. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  3. resolved Oct 13, 2025, 07:30 PM UTC

    The issue reported for PowerSchool Community has been resolved and this incident has been closed