Schoology incident

SchoolMessenger Communicate - Safe arrival inbound calls are not working for Canada customers

Major Resolved View vendor source →

Schoology experienced a major incident on December 19, 2025 affecting SchoolMessenger Communicate, lasting 5h 52m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 03:32 PM UTC
Resolved
Dec 19, 2025, 09:25 PM UTC
Duration
5h 52m
Detected by Pingoru
Dec 19, 2025, 03:32 PM UTC

Affected components

SchoolMessenger Communicate

Update timeline

  1. investigating Dec 19, 2025, 03:32 PM UTC

    We are investigating reports of Safe arrival inbound calls are not working for Canada customers within SchoolMessenger Communicate. Parents can report absence via mobile app and Web app We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. monitoring Dec 19, 2025, 04:54 PM UTC

    A fix has been deployed to address the Safe arrival inbound calls issue for Canada customers within SchoolMessenger Communicate. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  3. resolved Dec 19, 2025, 09:25 PM UTC

    The issue reported for SchoolMessenger Communicate has been resolved and this incident has been closed