Schoology incident
SchoolMessenger Communicate - Safe arrival inbound calls are not working for Canada customers
Resolved after 5 hours 52 minutes, affecting SchoolMessenger Communicate, on December 19, 2025.
The issue reported for SchoolMessenger Communicate has been resolved and this incident has been closed
Affected components
Update timeline
- investigating Dec 19, 2025, 03:32 PM UTC
We are investigating reports of Safe arrival inbound calls are not working for Canada customers within SchoolMessenger Communicate. Parents can report absence via mobile app and Web app We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- monitoring Dec 19, 2025, 04:54 PM UTC
A fix has been deployed to address the Safe arrival inbound calls issue for Canada customers within SchoolMessenger Communicate. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Dec 19, 2025, 09:25 PM UTC
The issue reported for SchoolMessenger Communicate has been resolved and this incident has been closed
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