Schoology incident

SchoolMessenger Communicate - Issue in broadcasting SMS.

Major Resolved View vendor source →

Schoology experienced a major incident on November 12, 2025 affecting SchoolMessenger Communicate, lasting 4d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 09:39 PM UTC
Resolved
Nov 17, 2025, 04:32 PM UTC
Duration
4d 18h
Detected by Pingoru
Nov 12, 2025, 09:39 PM UTC

Affected components

SchoolMessenger Communicate

Update timeline

  1. investigating Nov 12, 2025, 09:39 PM UTC

    We are investigating the report that SchoolMessenger Communicate is currently experiencing with SMS broadcast. We are actively investigating the issue and coordinating with our third-party vendor to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.

  2. monitoring Nov 12, 2025, 11:00 PM UTC

    A fix has been deployed by our Vendors to address the SMS broadcast issue within SchoolMessenger Communicate. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  3. resolved Nov 17, 2025, 04:32 PM UTC

    The issue affecting SchoolMessenger Communicate has been resolved. All services are functional now, and this incident has been closed.