Is Jamf down?

We are aware of an issue causing the Jamf Trust app to be deactivated on customer devices. While the app is deactivated, its protections — including Zero Trust Network Access (ZTNA) and content filtering — are not enforced. This affects devices on all platforms: iOS, macOS, Android, and Windows. Our engineering team has identified the cause and fix is being deployed to production. Once the fix is live, affected devices will need to be reactivated, which may require end-user or administrator action. We will post more details here as soon as the fix is confirmed.

A fix is now in production and has stopped the issue from spreading, so no additional devices will be affected. Devices where the Jamf Trust app was already deactivated may not be resolved automatically — some may recover on their own, but others will require additional remediation steps. We are compiling a report of impacted customers and are working to reach affected accounts directly with step-by-step instructions to reactivate their devices and restore protections, including Zero Trust Network Access (ZTNA) and content filtering. We will also post those instructions here so they are available to everyone affected.

The fix in production continues to hold, and no additional devices are being affected. We are still compiling the list of impacted customers and preparing the remediation instructions for devices where the Jamf Trust app was deactivated.

The issue has been resolved. The Jamf Trust app will no longer be unexpectedly deactivated on devices. Remaining Customer Impact: For Jamf Trust apps that had been previously deactivated, they will need to be reactivated. Depending on deployment configuration this may be automatic or require manual reactivation. For assistance with reactivating devices, please login to the Jamf Account portal and create a ticket (Contact Support) referencing Jamf Trust app deactivation. While the Jamf Trust app is deactivated, its protections — including Zero Trust Network Access (ZTNA) and content filtering — are not enforced. This affects devices on all platforms: iOS, macOS, Android, and Windows. We apologize for any inconvenience.

Incident Summary: Degraded Performance in Jamf Protect for macOS, Customer Impact: Client machines may experience delays with retrieving configurations, plan updates and checking-in to Jamf Protect backend. Status: The issue is under active investigation by our Engineering teams. We appreciate your patience and are committed to resolving this as swiftly as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results. Performance is expected to continually improve over the next several hours.

This incident has been resolved. In the process we've reverted from version 8.16.0 to 8.15.0. Please refer to the Jamf Protect macOS Security Portal Release Notes for future updates.

Incident Summary: Public API client management unavailable in Jamf Account integrations Customer Impact: Customers may be unable to create, edit, or delete the API clients used to connect Jamf Account to other tools via the Public APIs. Existing integrations continue to function normally. Status: Our team has identified the cause and has a fix prepared. It is being validated now. We will update this page as the fix is deployed and full functionality is restored. We appreciate your patience and are committed to resolving this as swiftly as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Symptoms: Customers using the European cluster of Jamf Insights are experiencing a partial service degradation — device data is not updating and MDM commands are not functional. US region is unaffected. Customer Impact: Affected Services: Jamf Insights (EU cluster) — device data refresh, extension attribute visibility, MDM command delivery Affected Regions: European cluster only; US region verified healthy Business Impact: Service degradation — device management data is stale; MDM commands not executing through Insights Estimated Users Impacted: Up to ~5,500 EU tenants Workaround/Customer Actions: MSPs with direct Jamf Pro access can manage their customers via Jamf Pro until the fix is in place. All other customers — no additional action required at this time.

We are continuing to investigate this issue.

We have identified the issue and are currently verifying the fix. Once the fix is confirmed effective, the team will continue working to fully restore the service.

A fix has been applied and the service should now be restored. We are running verification and will continue to monitor the situation closely. We expect to know more within approximately one hour and will provide a further update then.

We are continuing to run validation to confirm the service has been fully restored for all customers. We will provide a further update once this is complete.

The service interruption with Jamf Insights (EU) has been restored. An issue with the credential rotation process prevented Jamf Insights from authenticating to customers' Jamf Pro instances. We apologize for any inconvenience. We will publish an analysis of this incident once we have completed our internal investigation. Customer Impact: Up to 900 EU tenants were affected. During the interruption, affected customers were unable to issue MDM commands or refresh device data (including extension attributes) through Jamf Insights.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This issue has been resolved.