Sangoma incident

Portal Issue - Switchvox Portal & Switchvox Cloud Onboarding

Resolved after 1 hour 32 minutes, affecting Switchvox Portal (my.digiumcloud.com) and Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com), on September 17, 2026.

monitoring Sep 17, 2026, 11:45 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 17, 2026, 11:12 PM UTC
Resolved
Sep 18, 2026, 12:44 AM UTC
Duration
1h 32m
Detected by Pingoru
Sep 17, 2026, 11:12 PM UTC

Affected components

Switchvox Portal (my.digiumcloud.com)Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)

Update timeline

  1. investigating Sep 17, 2026, 11:12 PM UTC

    Our Engineers are investigating an issue impacting Switchvox Portal (mydigiumcloud.com) and our Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com). We will provide another update once we receive further information.

  2. monitoring Sep 17, 2026, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2026, 12:44 AM UTC

    This incident has now been resolved.

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