Sangoma incident
CX audio quality issues - Business Voice/Business Voice Plus
Resolved after 3 hours 44 minutes, affecting Sangoma CX, on October 22, 2026.
After extended investigation we identified packet loss to be an issue. Engineers troubleshot that and we're no longer experiencing this packet loss. We'll be monitoring this situation to confirm that it has been fully eliminated.
Affected components
Update timeline
- investigating Oct 22, 2026, 08:18 PM UTC
We have discovered an audio quality issue with customers using CX that is currently affecting Business Voice and Business Voice Plus. Our engineering team is actively investigating the matter.
- investigating Oct 22, 2026, 09:14 PM UTC
We are continuing to investigate this issue.
- investigating Oct 22, 2026, 10:33 PM UTC
Our Engineers are still actively investigating this issue.
- monitoring Oct 22, 2026, 11:13 PM UTC
After extended investigation we identified packet loss to be an issue. Engineers troubleshot that and we're no longer experiencing this packet loss. We'll be monitoring this situation to confirm that it has been fully eliminated.
- resolved Oct 23, 2026, 12:03 AM UTC
This incident is now being resolved.
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