Resolved after 6 hours 14 minutes, affecting Switchvox Portal (my.digiumcloud.com) and Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com), on October 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Switchvox Portal (my.digiumcloud.com)Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)
Update timeline
- investigating Oct 14, 2026, 01:38 PM UTC
We have discovered an issue with the Digium Cloud Portal that is currently affecting users ability to view and manage their orders. Our engineering team is actively investigating the matter.
- identified Oct 14, 2026, 02:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 14, 2026, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 07:53 PM UTC
This incident has been resolved.
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