Salesloft Outage History
Salesloft is up right nowPingoru has recorded 65 incidents for Salesloft: 55 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 11 of 720 (1%) |
| May 2026 | 1 | 49 of 744 (7%) |
| June 2026 | 2 | 83 of 720 (11%) |
| July 2026 | 3 | 36 of 744 (5%) |
| August 2026 | 1 | 127 of 744 (17%) |
| September 2026 | 8 | 281 of 720 (39%) |
| October 2026 | 2 | 4 of 517 (1%) |
Incidents, newest first
Major October 19, 2026 MS Teams Calls Not Being Recorded 2h 9m
Started Oct 19, 2026, 04:09 PM UTC· resolved Oct 19, 2026, 06:19 PM UTC
- investigating Oct 19, 2026, 04:09 PM UTC
Some customers may be seeing problems with the Conversation Intelligence bot joining MS Teams calls, resulting in the call not being recorded. Our engineering team is actively investigating.
- resolved Oct 19, 2026, 06:19 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Major October 14, 2026 Certain users are unable to access Conversation Intelligence from within Salesloft/Clari 1h 50m
Started Oct 14, 2026, 01:51 PM UTC· resolved Oct 14, 2026, 03:41 PM UTC
- investigating Oct 14, 2026, 01:51 PM UTC
Our engineering team is actively investigating the cause. We will provide updates as more information becomes available.
- investigating Oct 14, 2026, 02:13 PM UTC
Update: The Conversation Intelligence platform is functioning as expected and available to the majority of users. The impact is limited to only certain users who are unable to access Conversation Intelligence from within the Salesloft/Clari platform. Our investigation has narrowed the cause down to an access-related issue affecting these users. Our engineering team is actively working toward a resolution, and we will share further updates as we learn more.
- monitoring Oct 14, 2026, 03:28 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved Oct 14, 2026, 03:41 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Minor September 29, 2026 Multiple teams experiencing call activity syncing issues to Salesforce 23h 55m
Started Sep 29, 2026, 07:59 PM UTC· resolved Sep 30, 2026, 07:54 PM UTC
- investigating Sep 29, 2026, 07:59 PM UTC
Reported issues started 10am PDT. Our engineering team is actively investigating.
- investigating Sep 29, 2026, 10:41 PM UTC
Our engineering team is still actively investigating.
- identified Sep 29, 2026, 10:43 PM UTC
Our engineering teams have identified the issue and are implementing a fix. Some teams on Salesloft may experience delayed call activity sync to Salesforce. The next status update will be after the fix has been applied.
- monitoring Sep 30, 2026, 02:28 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix for the remainder of the US business day (Sept 30).
- resolved Sep 30, 2026, 07:54 PM UTC
We have confirmed the issue has been resolved for the impacted users.
- resolved Oct 01, 2026, 09:58 PM UTC
Around 2026-09-29 17:00 UTC, some Saleloft customers began reporting that call activities were not syncing to Salesforce. Our investigation found that a large volume of traffic had slowed job processing, which delayed the sync of call activities to Salesforce. The backlog was fully processed at approximately 22:30 UTC, and call activity sync returned to normal latency performance. We are implementing changes and monitoring to prevent a similar backlog from occurring in the future.
Major September 28, 2026 Drift users unable to see data once logged in the platform 19h 33m
Started Sep 28, 2026, 07:06 PM UTC· resolved Sep 29, 2026, 02:39 PM UTC
- investigating Sep 28, 2026, 07:06 PM UTC
Some customers may not seeing their data as conversations, playbooks once logged in the Drift platform. Our engineering team is actively investigating.
- monitoring Sep 28, 2026, 10:00 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved Sep 29, 2026, 02:39 PM UTC
We have confirmed the issue has been resolved for the impacted users.
Minor September 28, 2026 Clari Availability 1h 45m
Started Sep 28, 2026, 06:56 PM UTC· resolved Sep 28, 2026, 08:42 PM UTC
- investigating Sep 28, 2026, 06:56 PM UTC
Some Clari customers are currently experiencing intermittent errors with the application. Our engineering team has been notified and is actively investigating the issue. We will share further updates as soon as they become available.
- monitoring Sep 28, 2026, 07:09 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved Sep 28, 2026, 08:42 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Major September 16, 2026 Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze 2h
Started Sep 16, 2026, 11:59 AM UTC· resolved Sep 16, 2026, 02:00 PM UTC
- identified Sep 16, 2026, 11:59 AM UTC
We are aware of an ongoing outage with Salesforce that is affecting data syncing between Salesloft and Salesforce for some customers. This may cause delays or failures when syncing activities, tasks, and opportunity data, impacting Sales Engagement and Forecast/Inspect/Analyze. Support ticket responses may also be delayed while we await resolution from Salesforce. For more details on the underlying outage, see Salesforce's status page: Our engineering team is actively investigating and will provide updates as we learn more.
- resolved Sep 17, 2026, 03:37 AM UTC
Salesforce has confirmed that the underlying outage is resolved and reports that instance stability and performance are back to expected levels. Salesforce sync and related functionality across Sales Engagement and Forecast/Inspect/Analyze have returned to normal. We will continue to monitor.
Minor September 15, 2026 CRM Sync Delays (Monitoring) 1d 19h
Started Sep 15, 2026, 07:38 PM UTC· resolved Sep 17, 2026, 03:35 PM UTC
- monitoring Sep 15, 2026, 07:38 PM UTC
We are closely monitoring the situation after updating hardware capacities to ensure normal performance. We expect to close this incident if the system performs properly through the end of day on September 16.
- resolved Sep 17, 2026, 03:35 PM UTC
The system was stable throughout the peak days of Tuesday + Wednesday this week so we have determined that the issue has been resolved. A summary of the incident will be posted within the next three US business days.
Major September 9, 2026 CRM Sync Delays 6d 3h Salesloft Web Application
Started Sep 09, 2026, 08:00 PM UTC· resolved Sep 15, 2026, 11:18 PM UTC
- investigating Sep 09, 2026, 08:00 PM UTC
We are currently experiencing delays with CRM syncing for a subset of users. Some users may experience slower load times or delays with CRM sync. Our engineering team is actively working on a resolution and we will share an update as soon as we have more information.
Major September 9, 2026 People Imports Stalling 1d 4h Salesloft Web Application
Started Sep 09, 2026, 04:45 PM UTC· resolved Sep 10, 2026, 09:01 PM UTC
- investigating Sep 09, 2026, 04:45 PM UTC
We are investigating an issue affecting CSV and CRM People imports in Salesloft. Currently, imports may stall on the loading screen and fail to complete. This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
- identified Sep 09, 2026, 08:12 PM UTC
Engineering has identified the root cause for imports stalling and is working on a resolution. Please continue to monitor the status page for additional updates.
- monitoring Sep 10, 2026, 05:08 PM UTC
We’ve deployed a fix that should resolve imports stalling. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.
- resolved Sep 10, 2026, 09:01 PM UTC
We've deployed a fix that has resolved imports stalling. Please refresh your browser to ensure the applied changes take effect.
Minor September 3, 2026 CRM Connection Issues 1d Salesloft Web Application, Salesforce, Hubspot
Started Sep 03, 2026, 02:57 PM UTC· resolved Sep 04, 2026, 03:00 PM UTC
- investigating Sep 03, 2026, 02:57 PM UTC
We are currently investigating issues with CRM connection and syncing for a subset of users. Some users may see a "503 Service Temporarily Unavailable" error when trying to connect to their CRM. Our engineering team is actively investigating the issue and we will share an update as soon as we have more information. Please continue to monitor our Status Page for additional updates.
- identified Sep 03, 2026, 05:21 PM UTC
Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.
- monitoring Sep 03, 2026, 08:37 PM UTC
We’ve deployed a fix that has resolved the CRM connection issues. Please refresh Salesloft and reconnect to your CRM from here: https://app.salesloft.com/app/settings/crm. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.
- resolved Sep 04, 2026, 03:00 PM UTC
This incident has been resolved.
Major July 13, 2026 Unable to Connect Microsoft Teams 21h 3m Conversation Intelligence
Started Jul 13, 2026, 02:40 PM UTC· resolved Jul 14, 2026, 11:44 AM UTC
- investigating Jul 13, 2026, 02:40 PM UTC
We are investigating an issue with the Microsoft Teams Integration. It has been reported that some customers are not able to connect to the Teams Integration within Salesloft. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
- identified Jul 13, 2026, 09:36 PM UTC
Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.
- resolved Jul 14, 2026, 11:44 AM UTC
We've deployed a fix that has resolved the issues with connecting Microsoft Teams within Salesloft. Please refresh your browser to ensure the applied changes take effect.
Major July 2, 2026 Messenger/SMS Not Working 14h 51m Salesloft Web Application
Started Jul 02, 2026, 06:39 PM UTC· resolved Jul 03, 2026, 09:30 AM UTC
- investigating Jul 02, 2026, 06:39 PM UTC
We are investigating an issue with the Messenger/SMS feature being down. It has been reported that the Messenger icon is grayed out with the error "Messaging not enabled". This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
- monitoring Jul 02, 2026, 07:01 PM UTC
We’ve deployed a fix that should resolve the issues with Messenger. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.
- resolved Jul 03, 2026, 09:30 AM UTC
The deployed a fix has resolved the issues with Salesloft Messenger.
Minor July 1, 2026 marking start of status time –
Started Jul 01, 2026, 12:01 AM UTC· resolved Jul 01, 2026, 12:01 AM UTC
- resolved Sep 14, 2026, 06:00 PM UTC
marking time
- investigating Sep 14, 2026, 06:00 PM UTC
marking for time
Major June 22, 2026 Drift - bot replies/messages not displaying to end users 2h 4m Drift Chat
Started Jun 22, 2026, 06:29 PM UTC· resolved Jun 22, 2026, 08:34 PM UTC
- investigating Jun 22, 2026, 06:29 PM UTC
We are currently investigating an issue where Drift bot replies/messages are not immediately displaying to end users and appearing only after page refresh.
- investigating Jun 22, 2026, 08:19 PM UTC
We are continuing to investigate this issue.
- identified Jun 22, 2026, 08:22 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 22, 2026, 08:34 PM UTC
This incident has been resolved.
Minor June 19, 2026 "The editor will be disabled in the near future because the license key has expired." issue 3d 10h Salesloft Web Application
Started Jun 19, 2026, 11:19 AM UTC· resolved Jun 22, 2026, 10:00 PM UTC
- investigating Jun 19, 2026, 11:19 AM UTC
We are currently investigating an issue where users are seeing a message saying: "The editor will be disabled in the near future because the license key has expired." in the email draft panel. The ability to draft and send emails remains functional and we will update this page with more information once we have identified the cause. We apologise for any inconvenience.
- identified Jun 19, 2026, 03:41 PM UTC
We have successfully identified the issue causing the errant "the editor will be disabled in the near future because the license key has expired" banner. Engineering is currently implementing a fix to resolve the matter. We are monitoring the situation closely and will provide another update as soon as we have it. Thank you for your patience!
- identified Jun 22, 2026, 09:07 AM UTC
Engineering has identified the root cause and is working on implementing a fix for the errant "The editor will be disabled in the near future because the license key has expired" banner displaying within the email compose window in Salesloft. As noted earlier, this is a visual error only. Teams can continue to draft and send emails as normal without interruption. We will update this page once the banner has been successfully removed.
- resolved Jun 22, 2026, 10:00 PM UTC
Our Engineers have deployed a fix for the banner users were seeing in the email draft panel. Please refresh your browser to ensure the applied changes take effect.
Minor May 12, 2026 Salesloft Service Disruption 2d 1h Salesloft Web Application
Started May 12, 2026, 02:02 PM UTC· resolved May 14, 2026, 03:06 PM UTC
- investigating May 12, 2026, 02:02 PM UTC
We are investigating reports of unresponsiveness within the platform affecting a subset of customers. Our engineering team is working to identify the root cause. Please continue to monitor this page for further updates.
- monitoring May 12, 2026, 03:18 PM UTC
Our Engineers have deployed a fix to resolve the platform unresponsiveness. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.
- resolved May 14, 2026, 03:06 PM UTC
We've deployed a fix that has resolved some unresponsiveness within the platform. Please refresh your browser to ensure the applied changes take effect.
Major April 14, 2026 Email and Dialer Down –
Started Apr 14, 2026, 10:23 PM UTC· resolved Apr 14, 2026, 10:23 PM UTC
- monitoring Apr 14, 2026, 10:23 PM UTC
Apr 14, 18:23 EDT Resolved - We've deployed a fix that has resolved the email and dialer issues. Please refresh your browser to ensure the applied changes take effect. Apr 14, 12:09 EDT Monitoring - We’ve deployed a fix that should resolve the email and dialer issues. Please refresh your browser to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Apr 14, 10:47 EDT Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Apr 14, 10:41 EDT Investigating - We are currently investigating reports of intermittent issues affecting our dialer and email services. Our team is working to identify the root cause, and we will provide an update as soon as more information is available.
Minor March 18, 2026 Extension Issues –
Started Mar 18, 2026, 02:00 PM UTC· resolved Mar 18, 2026, 02:00 PM UTC
- monitoring Mar 18, 2026, 02:00 PM UTC
Mar 18, 10:00 EDT Resolved - We've deployed a fix that has resolved the extension issues. Please update Salesloft Connect to version V1.7.6 and refresh Chrome to ensure the changes take effect. Mar 17, 10:07 EDT Monitoring - We’ve deployed a fix to resolve the extension importing and Lofting issues. Please update Salesloft Connect to version V1.7.6 and refresh Chrome to ensure the changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Mar 16, 19:19 EDT Investigating - Our Engineering team has identified the cause and is working on a fix as a top priority for the various extension issues. We will provide further updates as soon as more information is available. Please continue to monitor the status page for the latest updates. Thank you for your continued patience. Mar 12, 13:12 EDT Identified - There’s currently an issue where users are receiving a permissions error when attempting to import records via our Chrome extension. Our engineering team has identified the root cause and is working on developing a fix. Please continue to monitor the status page for additional updates.
Minor March 9, 2026 Platform Performance Issues –
Started Mar 09, 2026, 06:27 PM UTC· resolved Mar 09, 2026, 06:27 PM UTC
- monitoring Mar 09, 2026, 06:27 PM UTC
Mar 9, 14:27 EDT Resolved - This incident has been resolved. Mar 9, 10:34 EDT Monitoring - Our engineers have deployed a fix to address the latency and performance issues that were impacting a subset of customers. We are seeing performance return to normal levels and will continue to monitor the system closely to ensure the changes have the intended effect. Mar 9, 07:25 EDT Investigating - We are investigating reports of increased latency within the platform affecting a subset of customers. Our engineering team is working to identify the root cause. Please continue to monitor this page for further updates.
Minor February 24, 2026 Platform Slowness –
Started Feb 24, 2026, 09:58 PM UTC· resolved Feb 24, 2026, 09:58 PM UTC
- monitoring Feb 24, 2026, 09:58 PM UTC
Feb 24, 16:58 EST Resolved - This incident has been resolved. Feb 23, 16:42 EST Monitoring - We identified an issue with an internal networking component which caused the slowness. We mitigated the issue by scaling up additional infrastructure. Our metrics show that the latency has returned to normal levels. We continue to the monitor performance and will resolve this incident after 24 hours, once the performance is stable. Feb 23, 15:36 EST Identified - After initial improvements, we’re now seeing increased latency again in the app. Our team is investigating and implementing additional mitigation. We’ll provide another update within the next 3 hours, or sooner if the issue is resolved. Feb 23, 13:02 EST Monitoring - Our Engineers have deployed a fix to resolve the overall platform slowness. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Feb 23, 12:40 EST Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Feb 23, 11:05 EST Investigating - We are investigating an issue with general slowness within the platform. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
Minor February 24, 2026 Scheduled System Maintenance – Saturday, February 21st –
Started Feb 24, 2026, 09:58 PM UTC· resolved Feb 24, 2026, 09:58 PM UTC
- monitoring Feb 24, 2026, 09:58 PM UTC
Feb 24, 16:58 EST Completed - The scheduled maintenance has been completed. Feb 23, 16:34 EST Update - As a result of the maintenance, we observed platform slowness earlier in the day, which has been mitigated. We will leave this maintenance in verifying status for another 24 hours to rule out any other open issues. Feb 21, 19:51 EST Update - All known issues have been remediated. We will continue to monitor the platform for any issues. If you have any questions, please reach out to support via the support portal. We will resolve the event at the end of day Monday (Eastern) if no further issues are detected. Feb 21, 18:52 EST Update - The previous issues with Conversations and Application Logos have been remediated. There is an issue with real time gmail reply tracking, however hourly batch gmail reply tracking is functioning correctly. We are working to resolve this remaining item as quickly as possible. Please reach out to support with any questions. Feb 21, 14:19 EST Verifying - While the scheduled maintenance is finished, our engineering team is currently investigating two specific issues: Upcoming Tab: We are aware that some Conversations are not appearing in the "Upcoming" tab as expected. Application Logos: Newly created applications may not display their logo during the authorization process. We are working to resolve these remaining items as quickly as possible. Please reach out to support with any questions. Additionally, users will need to re-login to the platform. Feb 21, 08:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 9, 15:42 EST Scheduled - We will be performing scheduled infrastructure maintenance on Saturday, February 21st, from 8:00 AM to 2:00 PM EST. During this maintenance window, the Salesloft platform, Salesloft Connect extensions (Chrome and Outlook), and Salesloft Mobile (iOS & Android) will be unavailable. Background processes, including email sending, engagement tracking, and CRM syncing, will be temporarily paused. Additionally, the support portal will be unavailable during the maintenance window. Please use [email protected] to report any issues. All automated activities will resume immediately following the completion of the maintenance. Users will need to log back in to the platform after the maintenance is completed.
Minor February 10, 2026 Drift Chat - Issue with Bot Stalling/Delay in firing –
Started Feb 10, 2026, 10:01 PM UTC· resolved Feb 10, 2026, 10:01 PM UTC
- monitoring Feb 10, 2026, 10:01 PM UTC
Feb 10, 17:01 EST Resolved - This incident has been resolved. Feb 10, 15:54 EST Update - We are continuing to monitor for any further issues. Feb 10, 15:53 EST Monitoring - We have identified the root cause and deployed a fix. We will continue to monitor the situation to ensure complete stability. Feb 10, 12:45 EST Investigating - We are currently investigating reports where the bot is firing after a delay or is stalling in the middle of a conversation.
Minor February 9, 2026 Unplanned Maintenance: Drift Email –
Started Feb 09, 2026, 09:20 PM UTC· resolved Feb 09, 2026, 09:20 PM UTC
- monitoring Feb 09, 2026, 09:20 PM UTC
Feb 9, 16:20 EST Resolved - Maintenance for Drift Email has been completed. This is Resolved. Feb 8, 10:44 EST Monitoring - Maintenance for Drift Email has been completed. Our Engineering team will be monitoring over the next 24 hours. Feb 6, 15:10 EST Investigating - We are currently performing unplanned maintenance on the Drift Email product. During this time, the Drift Email product will be unavailable, and as a result, Drift Email users may experience intermittent delays in email processing, routing, and dashboard updates. This does not impact any other Drift, Salesloft, or Clari products or services. Our engineering team is working to restore full functionality as quickly as possible. Please note that Drift Chat and other platform services remain unaffected and are operating normally.
Minor February 6, 2026 Drift Chat - Routing Latency –
Started Feb 06, 2026, 06:18 PM UTC· resolved Feb 06, 2026, 06:18 PM UTC
- monitoring Feb 06, 2026, 06:18 PM UTC
Feb 6, 13:18 EST Resolved - This incident has been resolved. Feb 4, 14:43 EST Update - We are continuing to investigate this issue. Feb 4, 14:42 EST Investigating - We are investigating an issue where playbook flows are stopping prematurely causing routing to not occur.
Minor February 3, 2026 Outlook Integration Issue –
Started Feb 03, 2026, 11:08 PM UTC· resolved Feb 03, 2026, 11:08 PM UTC
- monitoring Feb 03, 2026, 11:08 PM UTC
Feb 3, 18:08 EST Resolved - We have successfully deployed a fix for the issue where Lofted emails sent via the Outlook Extension were arriving with the body content replaced by the word "Undefined." Thank you for your patience. Feb 2, 13:59 EST Investigating - We are currently investigating reports where users Lofting emails from Outlook are finding the message body replaced with the text "Undefined."