Salesloft incident

Certain users are unable to access Conversation Intelligence from within Salesloft/Clari

Major Resolved

Salesloft experienced a major incident on October 14, 2026, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 01:51 PM UTC
Resolved
Oct 14, 2026, 03:41 PM UTC
Duration
1h 50m
Detected by Pingoru
Oct 14, 2026, 01:51 PM UTC

Update timeline

  1. investigating Oct 14, 2026, 01:51 PM UTC

    Our engineering team is actively investigating the cause. We will provide updates as more information becomes available.

  2. investigating Oct 14, 2026, 02:13 PM UTC

    Update: The Conversation Intelligence platform is functioning as expected and available to the majority of users. The impact is limited to only certain users who are unable to access Conversation Intelligence from within the Salesloft/Clari platform. Our investigation has narrowed the cause down to an access-related issue affecting these users. Our engineering team is actively working toward a resolution, and we will share further updates as we learn more.

  3. monitoring Oct 14, 2026, 03:28 PM UTC

    Our engineering teams have resolved the issue and we are monitoring the fix.

  4. resolved Oct 14, 2026, 03:41 PM UTC

    We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.