Salesloft experienced a major incident on July 2, 2026 affecting Salesloft Web Application, lasting 14h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 06:39 PM UTC
We are investigating an issue with the Messenger/SMS feature being down. It has been reported that the Messenger icon is grayed out with the error "Messaging not enabled". This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
- monitoring Jul 02, 2026, 07:01 PM UTC
We’ve deployed a fix that should resolve the issues with Messenger. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.
- resolved Jul 03, 2026, 09:30 AM UTC
The deployed a fix has resolved the issues with Salesloft Messenger.