Salesloft incident

Drift users unable to see data once logged in the platform

Major Resolved

Salesloft experienced a major incident on September 28, 2026, lasting 19h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 07:06 PM UTC
Resolved
Sep 29, 2026, 02:39 PM UTC
Duration
19h 33m
Detected by Pingoru
Sep 28, 2026, 07:06 PM UTC

Update timeline

  1. investigating Sep 28, 2026, 07:06 PM UTC

    Some customers may not seeing their data as conversations, playbooks once logged in the Drift platform. Our engineering team is actively investigating.

  2. monitoring Sep 28, 2026, 10:00 PM UTC

    Our engineering teams have resolved the issue and we are monitoring the fix.

  3. resolved Sep 29, 2026, 02:39 PM UTC

    We have confirmed the issue has been resolved for the impacted users.