Salesloft incident

MS Teams Calls Not Being Recorded

Major Resolved

Salesloft experienced a major incident on October 19, 2026, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 04:09 PM UTC
Resolved
Oct 19, 2026, 06:19 PM UTC
Duration
2h 9m
Detected by Pingoru
Oct 19, 2026, 04:09 PM UTC

Update timeline

  1. investigating Oct 19, 2026, 04:09 PM UTC

    Some customers may be seeing problems with the Conversation Intelligence bot joining MS Teams calls, resulting in the call not being recorded. Our engineering team is actively investigating.

  2. resolved Oct 19, 2026, 06:19 PM UTC

    We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.