Unable to Log Into the Drift Platform
Timeline · 1 update
- resolved Oct 20, 2025, 01:46 PM UTC
Due to a large-scale Amazon Web Services (AWS) outage that occurred, some users were temporarily unable to log into and access the Drift platform.
Salesloft Outage History
Salesloft is up right nowSalesloft had 48 outages in the last 2 years totaling 6512h 24m of downtime — averaging 2 incidents per month.
There were 48 Salesloft outages since September 24, 2024 totaling 6512h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Conversations Unresponsive
Affected: Conversation Intelligence
Timeline · 3 updates
- investigating Aug 25, 2025, 04:57 PM UTC
We're currently investigating reports of Salesloft Conversations feature being unresponsive for some customers. Our engineering team is actively working to identify the root cause of this issue. Please continue to monitor our Status Page for additional updates
- monitoring Aug 27, 2025, 05:40 PM UTC
Our engineering team is actively monitoring and addressing the isolated issue with our Conversation feature that some users have reported over the past couple of days. This would have manifested as slowness and unresponsiveness when accessing Conversations and related features. We've seen significant improvement in performance and will continue to monitor the situation. We appreciate your patience as we work to resolve this.
- resolved Aug 28, 2025, 06:20 PM UTC
The isolated issues with our Conversation feature have been fully resolved. You should now be able to access all Conversation features without any slowness or unresponsiveness. We appreciate your patience while our team worked to address this. Thank you for your understanding.
Google Calendar invites not Lofting
Affected: Salesloft Connect (Chrome Extension)
Timeline · 2 updates
- identified Aug 19, 2025, 04:34 PM UTC
We're currently investigating reports of Google Calendar invites not Lofting. Our engineering team is actively working to identify the root cause of this issue. Please continue to monitor our Status Page for additional updates
- resolved Aug 19, 2025, 06:33 PM UTC
Our Engineering Team deployed a fix that has resolved the ability to Loft Google Calendar Invites. Please refresh the Salesloft Extension to ensure the applied changes take effect.
Rhythm Not Showing Data
Affected: Salesloft Web Application
Timeline · 4 updates
- investigating Aug 07, 2025, 07:07 PM UTC
We are investigating an issue with Rhythm/The homepage Dashboard. It has been reported that Rhythm is showing zero data. This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
- identified Aug 07, 2025, 07:58 PM UTC
Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.
- monitoring Aug 07, 2025, 08:07 PM UTC
Our Engineers have deployed a fix and data should now be populating within the Rhythm Dashboard. Please refresh Salesloft to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.
- resolved Aug 08, 2025, 02:18 PM UTC
This incident has been resolved.
Connection Issues with UK Landline Numbers
Affected: Salesloft Web ApplicationVoIP Provider
Timeline · 4 updates
- investigating Aug 05, 2025, 11:17 AM UTC
We are currently investigating a reported issue where calls to UK landline numbers are not connecting. This seems to be affecting users who are dialling from an assigned UK number in Salesloft. Our engineering team is working with our VoIP provider to resolve this. Please check our status page for updates.
- identified Aug 05, 2025, 12:20 PM UTC
Our dialer partner, Twilio, has identified an issue causing one-way or silent audio on some calls to UK phone numbers. They are currently working with their carrier partner to resolve the problem and look to have it resolved soon: https://status.twilio.com/ We will continue to monitor from our end and provide an update once they have communicated that a fix is in place.
- monitoring Aug 05, 2025, 01:13 PM UTC
Our provider has confirmed that a fix is in place, and they are now seeing a recovery from the issue causing missing or silent audio on some inbound/outbound calls to UK numbers. We will continue to monitor the situation to ensure a full recovery and will provide a final update once the issue has been officially resolved.
- resolved Aug 06, 2025, 07:46 AM UTC
Our VoIP provider has confirmed that this issue has been resolved.
"Cadence Unavailable" Error
Affected: Salesloft Web Application
Timeline · 3 updates
- investigating Jul 31, 2025, 01:14 PM UTC
The Salesloft team is investigating reports from a subset of customers who are receiving a "Cadence Unavailable" error in the activity page of Person records. We will update this post as we have the root cause of the issue identified and more information available.
- monitoring Jul 31, 2025, 02:23 PM UTC
The Salesloft team has identiifed and fixed the underlying issue and Cadences are appearing back to normal. Please refresh your browser and try again. We will continue to monitor systems to ensure the issue doesn't return.
- resolved Jul 31, 2025, 04:23 PM UTC
This incident has been resolved.
UI Issue on Salesloft People and Account Pages
Affected: Salesloft Web Application
Timeline · 3 updates
- investigating Jul 28, 2025, 09:05 AM UTC
We're currently investigating an issue affecting the user interface (UI) on People and Account pages. This may cause some unexpected behaviour and/or display problems when viewing these pages. Our engineering team is currently working to identify the cause of this issue. Please continue to monitor our Status Page for additional updates.
- monitoring Jul 28, 2025, 10:05 AM UTC
Our engineering team has deployed a fix for the UI issues on People and Account pages. To ensure the changes take effect, please log out and then log back into your Salesloft account. We will continue to monitor the situation to confirm the fix has had the desired impact. Thank you for your patience and support.
- resolved Jul 28, 2025, 11:04 AM UTC
This incident has been resolved.
Conversations: Recording Disruption With Microsoft Teams Bot
Affected: Conversation Intelligence
Timeline · 4 updates
- investigating Jul 18, 2025, 05:25 PM UTC
We are aware of an issue preventing meetings from being recorded through our MS Teams bot, and we sincerely apologize for the disruption. Our engineering team is treating this as a high-priority incident and is working to resolve it now. We will provide another update as soon as we have a significant development to share.
- identified Jul 18, 2025, 06:01 PM UTC
Engineering has identified the cause of the MS Teams bot issue and they are working on a resolution as a top priority. We will provide another update as soon as we have a significant development to share.
- monitoring Jul 19, 2025, 02:03 PM UTC
Engineering has fixed the issue that was preventing meetings to be recorded using the MS Teams bot. We will continue to monitor for stability. Thank you for your patience.
- resolved Jul 22, 2025, 03:29 PM UTC
This incident has been resolved.
CSV Import Failures
Affected: Salesloft Web Application
Timeline · 3 updates
- investigating Jul 10, 2025, 03:59 PM UTC
The Salesloft team is currently receiving reports from a subset of customers who are experiencing their CSV imports not completing. We are reviewing and will update this post
- monitoring Jul 10, 2025, 09:22 PM UTC
Imports for impacted customers are now back to functioning as usual. If you had an import fail earlier in the day, please try your import again. Thanks for bearing with us while we worked through this issue. We will continue to monitor imports to ensure they function as expected.
- resolved Jul 11, 2025, 01:09 PM UTC
This incident has been resolved.
Inbox Not Showing New Replies
Affected: Drift Email
Timeline · 3 updates
- identified Jun 27, 2025, 07:44 PM UTC
New email replies are not appearing in Drift Email inboxes.
- monitoring Jun 27, 2025, 09:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2025, 05:19 PM UTC
This incident has been resolved.
Salesloft Degraded Performance
Affected: Salesloft Web Application
Timeline · 5 updates
- investigating Jun 12, 2025, 06:29 PM UTC
Salesloft Engineering has confirmed that there is currently an outage with Google Cloud that is affecting Salesloft's marketing site, salesloft.com which resolving appropriately. In addition, some customers may be experiencing performance degradation on the Salesloft platform related to this outage. If you are trying to login to Salesloft, instead of going to salesloft.com, please go to app.salesloft.com to log in. Engineering will continue to investigate this as their top priority. Please continue to monitor status.salesloft.com for updates.
- investigating Jun 12, 2025, 06:53 PM UTC
Engineering is continuing investigate and now believes the root of this issue is another provider that may be affecting Google Cloud and possibly other providers. Engineering will continue to investigate this as their top priority. Please continue to monitor status.salesloft.com for updates.
- identified Jun 12, 2025, 08:06 PM UTC
Engineering continues to work with our cloud providers on resolution. We can confirm that this issue is causing emails to 'fail to send'. Once the issue is resolved we will share information on how to retry these emails. Please continue to monitor status.salesloft.com for updates.
- identified Jun 12, 2025, 08:56 PM UTC
We are starting to see recovery in some areas as our cloud provider continues to make progress in mitigating their issue. Engineering is continuing to work with our cloud providers on resolution. Please continue to monitor status.salesloft.com for updates.
- resolved Jun 12, 2025, 11:14 PM UTC
Our cloud provider services have fully recovered and Salesloft platform functionality should be fully restored. Any emails that failed to send during the outage can be retried in bulk from the Emails page (Activity tab - Emails) in Salesloft. Thank you for your patience.
Slower Load Times for Some Customers
Affected: Salesloft Web Application
Timeline · 3 updates
- investigating Jun 04, 2025, 03:15 PM UTC
We’re currently investigating an issue causing longer-than-expected load times for a subset of customers. Our engineering team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll share updates here as we learn more.
- monitoring Jun 04, 2025, 04:38 PM UTC
We've implemented a fix, and system performance has returned to normal. Our team will continue to closely monitor the platform to ensure stability.
- resolved Jun 05, 2025, 05:18 PM UTC
This incident has been resolved.
Audio Functionality Impacted in Google Chrome v136
Affected: VoIP ProviderSalesloft Connect (Chrome Extension)
Timeline · 3 updates
- identified May 14, 2025, 01:42 PM UTC
We are aware of an issue impacting audio functionality within the Salesloft Dialer for users running Google Chrome version 136, released on April 29, 2025. This issue stems from a change in Chrome that affects microphone access to audio.
- monitoring May 16, 2025, 02:06 PM UTC
Google has released a fix, and we are continuing to monitor its effectiveness. To ensure optimal performance, please update Chrome to version 136.0.7103.114 and Salesloft Connect to version v1.6.8
- resolved Jul 11, 2025, 01:08 PM UTC
This incident has been resolved.
Drift Chat Reporting Issue
Affected: Drift Chat
Timeline · 3 updates
- investigating May 02, 2025, 06:18 PM UTC
We are currently experiencing an issue where Drift chat data has not been updating as expected as of April 24, 2025. Our team is actively investigating. Please monitor status.salesloft.com for updates.
- monitoring May 06, 2025, 06:35 PM UTC
Engineering has implemented a fix so that Drift chat data is now updating once again. All data should be backfilled from when the incident first occurred as well. We will be monitoring to ensure things continue to work correctly for a period of time prior to resolving this incident.
- resolved May 07, 2025, 12:16 PM UTC
This incident is now considered resolved. Thanks for your patience.
Conversations: Dialer Call Processing Delays
Affected: Conversation Intelligence
Timeline · 3 updates
- investigating Apr 17, 2025, 06:01 PM UTC
The Salesloft team is investigating reports of delays with processing dialer calls within the Conversations. We will update as we identify root cause and work to implement a fix.
- identified Apr 18, 2025, 02:53 PM UTC
We continue to see a delay in processing these calls in Conversations. Our partners at Google have confirmed they are experiencing an issue in our hosted regions which is contributing to the delay. We will share another update as soon as we hear that this has been restored to normal performance.
- resolved Apr 18, 2025, 10:19 PM UTC
We can confirm this issue is now resolved and customers will see their Dialer calls process as normal in Conversations. Thanks for your patience while we worked through this.
Conversations - Partial Zoom Service Disruption
Affected: Conversation IntelligenceZoom
Timeline · 2 updates
- investigating Apr 16, 2025, 07:35 PM UTC
Zoom is reporting a partial service outage. This means that if you use Zoom for web conferencing you may not be able to start or enter meetings. If you are able to enter meetings, there may be a delay in processing recordings on the Salesloft Conversations platform. We are continuing to monitor this situation at https://status.zoom.us/.
- resolved Apr 17, 2025, 12:31 PM UTC
Zoom has confirmed that the partial outage has been resolved. Since that occurred at 5p EST yesterday, all delays in pulling recordings to Salesloft Conversations should be over at this point. Thanks for your patience
Email Templates & Snippeets Pulling incorrect content
Affected: Salesloft Web Application
Timeline · 3 updates
- identified Mar 31, 2025, 07:24 PM UTC
The Salesloft team has a identified an issue where customers might see the incorrect email templates or snippets loading. We are actively working on a fix for this and should have it correct momentarily. Sincere apologies for the disruption.
- monitoring Mar 31, 2025, 07:54 PM UTC
A fix has been implemented for this issue and customers are seeing a return to the expected Email Template and Snippets content. We will continue to monitor this issue. Thank you for bearing with us while we worked to resolve.
- resolved Apr 01, 2025, 12:58 PM UTC
This incident has been resolved.
Various issues with Drift chat functionality.
Affected: Drift Chat
Timeline · 3 updates
- investigating Mar 27, 2025, 01:41 PM UTC
We are investigating an issue with various pieces of functionality related to Drift conversations. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
- monitoring Mar 27, 2025, 02:01 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved Mar 27, 2025, 05:55 PM UTC
This incident has been resolved.
Drift report loading issues
Affected: Drift Chat
Timeline · 3 updates
- investigating Mar 19, 2025, 05:15 PM UTC
We're seeing issues loading reports including chat data, chat playbooks dashboard and individual playbook reports.
- identified Mar 19, 2025, 05:45 PM UTC
Engineering has identified the root cause. The issue is stemming from an outage that one of our vendors is experiencing. Please continue to monitor the status page for additional updates.
- resolved Mar 20, 2025, 09:56 AM UTC
This incident has been resolved. Drift reports should now be loading as expected in the app.
Conversations: Summary & Action Items Not Populating
Affected: Conversation Intelligence
Timeline · 3 updates
- investigating Mar 07, 2025, 05:53 PM UTC
Due to an open issue with Microsoft Azure OpenAI, customers are not able to see meeting summaries or action items. Once the incident resolves on the Azure side, Salesloft will reprocess impacted conversations for these summaries. Thanks for your patience while we work through this issue. We'll provide more updates as we have them and when we are able to reprocess these events.
- identified Mar 08, 2025, 01:37 PM UTC
The underlying cause of the Azure incident has been resolved. We are actively backfilling any missing summaries. Once this is complete, we will send another update.
- resolved Mar 09, 2025, 10:24 PM UTC
The backfill of the missing meeting summaries and action items has been completed. This issue is now resolved.
Service Disruption
Affected: Salesloft Web Application
Timeline · 5 updates
- investigating Feb 27, 2025, 04:30 PM UTC
We are investigating an issue with Salesloft being unresponsive for a subset of our customers Our engineering team is currently working to identify what is causing this issue as a top priority. Please continue to monitor our Status Page for additional updates.
- monitoring Feb 27, 2025, 04:51 PM UTC
Engineering has implemented a fix and Salesloft should be working again for all users. We will continue to monitor to ensure stability. Please continue to monitor our Status Page for additional updates.
- investigating Feb 27, 2025, 09:18 PM UTC
We are investigating an issue with Salesloft being unresponsive for a subset of our customers Our engineering team is currently working to identify what is causing this issue as a top priority. Please continue to monitor our Status Page for additional updates.
- monitoring Feb 28, 2025, 12:26 AM UTC
Engineering has implemented a fix and Salesloft should be working again for all users. We will continue to monitor to ensure stability. Please continue to monitor our Status Page for additional updates.
- resolved Mar 19, 2025, 02:27 PM UTC
This incident has been resolved.
Issues logging into Drift with the message 'ERROR for site owner: Invalid site key'
Affected: Drift Chat
Timeline · 7 updates
- investigating Feb 10, 2025, 11:19 AM UTC
We are investigating an issue with the Drift login where users are being faced with the error ERROR for site owner: Invalid site key upon login attempt. This seems to be impacting all customers that login using a password (as opposed to SSO). Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
- investigating Feb 10, 2025, 12:44 PM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2025, 01:11 PM UTC
Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.
- monitoring Feb 10, 2025, 02:51 PM UTC
We’ve deployed a fix that has resolved the ability to login to Drift. We’re monitoring to ensure the changes are effective for all users. Continue to monitor the status page for additional updates.
- monitoring Feb 10, 2025, 05:42 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 12, 2025, 04:03 PM UTC
We are still seeing some issues surrounding the login on the mobile app, as well as the reset password flow.
- resolved Feb 14, 2025, 02:19 PM UTC
This incident has been resolved.
MacOS 15 Update Impacting Dialer
Affected: Salesloft Web Application
Timeline · 3 updates
- investigating Sep 24, 2024, 03:35 PM UTC
The Salesloft team has been informed that the most recent version of MacOS Sequoia (MacOS 15) is causing widespread issues with VPNs, antivirus software, and various web browsers which is also impacting users of the Dialer. Some users on MacOS 15 might experience dropped calls and other connectivity issues. The Salesloft team is monitoring this closely with Apple and our technology partners for remediation. Our recommendation is not to update to the newest OS until an "all clear" is received and these widespread known issues with MacOS 15 are resolved. We will continue to post updates as we receive them.
- monitoring Oct 09, 2024, 02:40 PM UTC
Apple released macOS 15.0.1 which “improves compatibility with third-party security software” that is the main cause for users experiencing Dialer issues who updated to 15.0. You can view the release notes here. https://support.apple.com/en-us/121011 While this has improved the experience for many users, there are still some reports that certain pieces of security software aren’t fully working well with 15.0.1. https://techcrunch.com/2024/10/07/apple-fixes-bugs-in-macos-sequoia-that-broke-some-cybersecurity-tools/ The Salesloft team will continue to monitor this space for more updates.
- resolved Mar 08, 2025, 01:38 PM UTC
For more information: https://help.salesloft.com/s/article/Dialer-Impacted-by-MacOS-15-Troubleshooting?language=en_US