Salesloft experienced a minor incident on August 5, 2025 affecting Salesloft Web Application and VoIP Provider, lasting 20h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 11:17 AM UTC
We are currently investigating a reported issue where calls to UK landline numbers are not connecting. This seems to be affecting users who are dialling from an assigned UK number in Salesloft. Our engineering team is working with our VoIP provider to resolve this. Please check our status page for updates.
- identified Aug 05, 2025, 12:20 PM UTC
Our dialer partner, Twilio, has identified an issue causing one-way or silent audio on some calls to UK phone numbers. They are currently working with their carrier partner to resolve the problem and look to have it resolved soon: https://status.twilio.com/ We will continue to monitor from our end and provide an update once they have communicated that a fix is in place.
- monitoring Aug 05, 2025, 01:13 PM UTC
Our provider has confirmed that a fix is in place, and they are now seeing a recovery from the issue causing missing or silent audio on some inbound/outbound calls to UK numbers. We will continue to monitor the situation to ensure a full recovery and will provide a final update once the issue has been officially resolved.
- resolved Aug 06, 2025, 07:46 AM UTC
Our VoIP provider has confirmed that this issue has been resolved.