Sage Outage History

Sage partial outage · 1 active incident View live status →

Pingoru has recorded 324 incidents for Sage: 324 in the last 12 months and 121 in the last 90 days.

Source: status.sage.com

324incidents recorded
324last 12 months
121last 90 days
2 daystypical duration
Incidents per month
050100AprMayJunJulAugSepOct29
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct63%
Pingoru began tracking Sage in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202641720 of 720 (100%)
May 202642744 of 744 (100%)
June 202662720 of 720 (100%)
July 202629559 of 744 (75%)
August 202640676 of 744 (91%)
September 202648646 of 720 (90%)
October 202629369 of 588 (63%)

Incidents, newest first

Critical July 14, 2026 Webchat Functionality - Major Outage 2h 49m Webchat Functionality, Webchat Functionality, Webchat Functionality

Started Jul 14, 2026, 07:27 AM UTC· resolved Jul 14, 2026, 10:17 AM UTC

  1. investigating Jul 14, 2026, 07:27 AM UTC

    We have identified that the Webchat Functionality is unavailable for Customers in South Africa, Spain, Germany, UK, France, Portugal, US and Canada. We are currently investigating.

  2. monitoring Jul 14, 2026, 08:38 AM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  3. resolved Jul 14, 2026, 10:17 AM UTC

    The issue is resolved and the service is available and performing as expected.

Read the full incident report →

Minor July 10, 2026 Remote Data Access (RDA) NA - Operational 2d 20h Sage 50

Started Jul 10, 2026, 06:16 PM UTC· resolved Jul 13, 2026, 02:36 PM UTC

  1. investigating Jul 10, 2026, 06:16 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jul 10, 2026, 06:34 PM UTC

    We have identified an issue where customers in the US and Canada are receiving an error when attempting to access RDA. We are currently investigating. The products/services affected are: Sage 50 US Sage 50 Canada

  3. investigating Jul 10, 2026, 07:56 PM UTC

    We are continuing to investigate the cause of the issue.

  4. monitoring Jul 10, 2026, 09:41 PM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  5. resolved Jul 13, 2026, 02:36 PM UTC

    The issue is resolved and the service continues to perform as expected.

Read the full incident report →

Minor July 1, 2026 HMRC - MTD 13h 52m Brightpearl, Making Tax Digital (MTD), Sage 50, Sage 200 Professional SPC (UKI) and 7 more

Started Jul 01, 2026, 07:06 PM UTC· resolved Jul 02, 2026, 08:58 AM UTC

  1. identified Jul 01, 2026, 07:06 PM UTC

    We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Sage Sole Trader Making Tax Digital (MTD) Sage X3 (Single Tenant) Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI) Sage 50 UK Brightpearl Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

  2. monitoring Jul 02, 2026, 08:47 AM UTC

    Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.

Read the full incident report →

Minor June 28, 2026 Sage Expense Management CapitalOne - Partial Outage 1h 7m Sage Expense Management CapitalOne

Started Jun 28, 2026, 08:02 AM UTC· resolved Jun 28, 2026, 09:09 AM UTC

  1. investigating Jun 28, 2026, 08:02 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 28, 2026, 08:23 AM UTC

    We have identified an issue where transactions are being delayed for North American customers. We are currently investigating.

  3. identified Jun 28, 2026, 09:02 AM UTC

    We have identified the cause of the issue and we are working on a fix.

  4. resolved Jun 28, 2026, 09:09 AM UTC

    The issue is resolved and the service is available and performing as expected.

Read the full incident report →

Minor June 25, 2026 Sage Portal - Partial Outage 5d 5h Sage Portal

Started Jun 25, 2026, 08:14 AM UTC· resolved Jun 30, 2026, 01:36 PM UTC

  1. investigating Jun 25, 2026, 08:14 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 25, 2026, 08:52 AM UTC

    We have identified an issue where Sage University students in Africa and Middle East are unable to submit training related queries. The students can still submit their queries by emailing Sage directly as an alternative. We are currently investigating.

  3. investigating Jun 25, 2026, 01:10 PM UTC

    We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

  4. monitoring Jun 26, 2026, 03:48 PM UTC

    Query submissions have been restored and are now working as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  5. monitoring Jun 29, 2026, 03:36 PM UTC

    We are continuing to monitor the service closely following the restoration of query submissions.

  6. resolved Jun 30, 2026, 01:36 PM UTC

    The issue is resolved and the service continues to perform as expected.

Read the full incident report →

Major June 24, 2026 Sage HR - Operational 23h 16m Sage HR, Sage HR, Sage HR, Sage HR and 1 more

Started Jun 24, 2026, 11:40 AM UTC· resolved Jun 25, 2026, 10:56 AM UTC

  1. investigating Jun 24, 2026, 11:40 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 24, 2026, 11:57 AM UTC

    We have identified an intermittent issue preventing customers globally from using the service. Once logged in, the customers experience slowness when navigating the service. We are working on a fix.

  3. investigating Jun 24, 2026, 12:52 PM UTC

    We are actively working on a fix. Thank you for your understanding as we work to resolve this issue.

  4. investigating Jun 24, 2026, 02:01 PM UTC

    We are continuing to actively work on a fix. Thank you for your understanding as we work to resolve this issue.

  5. monitoring Jun 24, 2026, 03:19 PM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  6. resolved Jun 25, 2026, 10:56 AM UTC

    The issue is resolved and the service continues to perform as expected.

Read the full incident report →

Minor June 24, 2026 Sage Commerce - Partial Outage 1d 2h Sage Business Cloud Accounting ZA, Sage Business Cloud Payroll International, My Sage, Sage Business Cloud Accounting (NA) and 7 more

Started Jun 24, 2026, 11:12 AM UTC· resolved Jun 25, 2026, 02:07 PM UTC

  1. investigating Jun 24, 2026, 11:12 AM UTC

    We have identified an intermittent issue in the UK and Ireland preventing customers managing subscriptions. Customers are being presented with an error message: "We couldn't process your request". All other product functionalities are performing as expected. Thank you for your patience as we work to resolve this issue.

  2. identified Jun 24, 2026, 01:47 PM UTC

    Thank you for your patience as we work to resolve this issue.

  3. monitoring Jun 24, 2026, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 25, 2026, 02:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2026 Sage Supply Chain Intelligence - Partial Outage 1h 52m Sage Supply Chain Intelligence, Sage Supply Chain Intelligence, Sage Supply Chain Intelligence

Started Jun 23, 2026, 07:58 PM UTC· resolved Jun 23, 2026, 09:51 PM UTC

  1. investigating Jun 23, 2026, 07:58 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified Jun 23, 2026, 08:12 PM UTC

    We have identified an intermittent issue where global customers may experience product performance degradation. We are currently investigating.

  3. resolved Jun 23, 2026, 09:51 PM UTC

    The issue is resolved and the service is available and performing as expected.

Read the full incident report →

Minor June 23, 2026 Autorenewal Codes ZA - Partial Outage 1h 47m Sage 50, Sage Business Cloud Payroll Professional

Started Jun 23, 2026, 03:18 PM UTC· resolved Jun 23, 2026, 05:06 PM UTC

  1. identified Jun 23, 2026, 03:18 PM UTC

    We have identified that updating the registration codes for customers in South Africa is not working for the following products: -Sage 50 Accounts ZA -VIP Payroll -Pastel Payroll -Sage Business Cloud Payroll Professional. These codes are required by the customers to use the products. As a workaround customers can reach out to customer services to obtain the registration codes. We are currently investigating.

  2. resolved Jun 23, 2026, 05:06 PM UTC

    The issue is resolved and the service is available and performing as expected.

Read the full incident report →

Minor June 22, 2026 Azuneed - Degraded Performance 55m Azuneed (FR)

Started Jun 22, 2026, 12:34 PM UTC· resolved Jun 22, 2026, 01:30 PM UTC

  1. investigating Jun 22, 2026, 12:34 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 22, 2026, 12:46 PM UTC

    We identified that customers in France are experiencing slowness when navigating the service. To remediate the issue, we are placing the service under maintenance for brief period. We appreciate your patience as we work to resolve this issue

  3. resolved Jun 22, 2026, 01:30 PM UTC

    The issue is resolved and the service is available and performing as expected.

Read the full incident report →

Minor June 22, 2026 Sage Connected Services - Operational 2h 49m Sage Connected Services

Started Jun 22, 2026, 07:38 AM UTC· resolved Jun 22, 2026, 10:28 AM UTC

  1. investigating Jun 22, 2026, 07:38 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 22, 2026, 07:52 AM UTC

    We have identified that customers using Sage 50 ZA and Sage 200 ZA are unable to add new companies. Customers are being presented with a "One or more errors occurred" error message. All other product functionality is working as expected. We have identified the cause of the issue and are working on a fix.

  3. monitoring Jun 22, 2026, 09:09 AM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  4. resolved Jun 22, 2026, 10:28 AM UTC

    The issue is resolved and the service continues to perform as expected.

Read the full incident report →

Minor June 19, 2026 HMRC FPS Submissions - Degraded Performance 3d 4h Sage 50 Payroll, Sage Business Cloud Payroll

Started Jun 19, 2026, 09:51 AM UTC· resolved Jun 22, 2026, 02:23 PM UTC

  1. investigating Jun 19, 2026, 09:51 AM UTC

    We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below: Sage 50 Payroll Sage Business Cloud Payroll Customers are presented with “not been possible to connect to mailbox” error when attempting to submit. We are engaged with third-party, HMRC and waiting for updates.

  2. resolved Jun 22, 2026, 02:23 PM UTC

    The issue is resolved. All services continue to perform as expected.

Read the full incident report →

Minor June 17, 2026 E-Invoicing - Degraded Performance 14h 18m E-Invoicing

Started Jun 17, 2026, 06:42 PM UTC· resolved Jun 18, 2026, 09:01 AM UTC

  1. investigating Jun 17, 2026, 06:42 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 17, 2026, 06:59 PM UTC

    We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.

Read the full incident report →

Minor June 17, 2026 Sage Business Cloud Payroll South Africa - Operational – Sage Business Cloud Payroll South Africa

Started Jun 17, 2026, 11:07 AM UTC· resolved Jun 17, 2026, 11:07 AM UTC

  1. resolved Jun 17, 2026, 11:07 AM UTC

    We have identified an issue that was preventing a small subset of customers in South Africa who have enrolled for Multi Factor Authentication from logging in to the service. The issue is resolved and the service is available and performing as expected

Read the full incident report →

Minor June 17, 2026 Sage People - Partial Outage 5d 4h Sage People

Started Jun 17, 2026, 10:53 AM UTC· resolved Jun 22, 2026, 03:03 PM UTC

  1. investigating Jun 17, 2026, 10:53 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 17, 2026, 11:06 AM UTC

    We have identified that customers globally are unable to access Sage People from the Mobile App. Customers are being presented with a "Can´t sign in" error message. Customers are still able to access Sage People normally from their browsers. We are investigating the issue.

  3. investigating Jun 18, 2026, 08:57 AM UTC

    We have identified the cause and are working on a fix. We apologise for any inconvenience this might cause.

  4. identified Jun 19, 2026, 03:55 PM UTC

    Our teams continue to investigate the cause of the issue as a priority. We apologise for any inconvenience this might cause, as a workaround please continue to use the web version of the product.

  5. identified Jun 21, 2026, 09:07 AM UTC

    A fix has been applied and customers can log in using the Android version of the application. We currently are working on fixing the iOS version. The webversion continues to be available and accessible.

  6. monitoring Jun 21, 2026, 12:37 PM UTC

    The service is performing as expected and customers can log in both via Android and iOS to the Sage People mobile app. Avoiding a reoccurrence is our priority as we closely monitor the service.

  7. resolved Jun 22, 2026, 03:03 PM UTC

    The issue is resolved and the service continues to perform as expected.

Read the full incident report →

Major June 16, 2026 E-Invoicing - Partial Outage 9d 5h E-Invoicing, Sage 100 Partner Cloud (FR), Sage Active, Sage FRP 1000 (FR) and 4 more

Started Jun 16, 2026, 10:32 AM UTC· resolved Jun 25, 2026, 03:54 PM UTC

  1. identified Jun 16, 2026, 10:32 AM UTC

    We have identified that some of the invoices sent by customers in France are not being delivered successfully. We are currently investigating. The list of products affected by this issue are: -Sage Active -Sage FRP 1000 (FR) -Sage FRP 1000 (FR) Partner Cloud -Sage 50 FR -Sage Online -Sage 100 Partner Cloud (FR) -Sage X3

  2. identified Jun 17, 2026, 10:12 AM UTC

    We continue to investigate, we apologise for any inconvenience this might cause.

  3. identified Jun 18, 2026, 09:28 AM UTC

    We continue to investigate the cause of the issue. We appreciate your patience while we continue to investigate.

  4. identified Jun 18, 2026, 03:03 PM UTC

    The on-boarding issue has now been resolved and we are currently monitoring. We continue to investigate the issue when sending and receiving invoices. ------------------------------------------------- The on-boarding issue has now been resolved and we are currently monitoring. We continue to investigate the issue when sending and receiving invoices.

  5. identified Jun 19, 2026, 03:39 PM UTC

    Le problème lié aux onboardings est désormais résolu. Nous poursuivons l’enquête concernant le problème lié à l’envoi des factures. ------------------------------------------------ The issue with the onboardings is now resolved. We continue to investigate the issue related to sending invoices.

  6. monitoring Jun 19, 2026, 04:42 PM UTC

    Le problème lié à l’envoi des factures a été résolu. Notre priorité est d’éviter toute récurrence, et nous assurons un suivi étroit du service. ------------------------------------------------------------------------ The issue related to sending invoices has been resolved. Avoiding a reoccurrence is our priority as we closely monitor the service.

  7. identified Jun 24, 2026, 11:01 AM UTC

    Nous avons constaté des erreurs de soumission et d’intégration (onboarding) que nous investiguons actuellement. Nous vous remercions pour votre patience pendant que nous travaillons à la résolution de ce problème. ---------------------------------------------------------------------------- We have observed submission and onboarding errors which we are currently investigating. We appreciate your patience as we work to resolve this issue.

  8. identified Jun 24, 2026, 03:27 PM UTC

    Les erreurs d’intégration ont été résolues. Nous continuons à examiner les erreurs liées aux soumissions de factures. Nous vous remercions de votre patience pendant que nous travaillons à la résolution de ce problème. ------------------------------------------------------------------------------------------------------------ The onboarding errors have been resolved. We are continuing to investigate the invoice submissions errors. We appreciate your patience as we work to resolve this issue.

  9. monitoring Jun 25, 2026, 12:24 PM UTC

    Le service fonctionne comme prévu. Éviter toute récurrence est notre priorité, et nous surveillons le service de près. ----------------------------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  10. resolved Jun 25, 2026, 03:54 PM UTC

    L’incident est résolu et le service continue de fonctionner comme prévu. ------------------------------------------------------------- The issue is resolved and the service continues to perform as expected.

Read the full incident report →

Minor June 15, 2026 Companies House Service (CHS) - Degraded Performance 42m Companies House Service (CHS)

Started Jun 15, 2026, 03:29 PM UTC· resolved Jun 15, 2026, 04:12 PM UTC

  1. identified Jun 15, 2026, 03:29 PM UTC

    Companies House is continuing to investigate the issue. We appreciate your patience and we will let you know as soon as this issue is resolved.

Read the full incident report →

Minor June 13, 2026 Sage Expense Management - Operational – Sage Expense Management, Sage Expense Management, Sage Expense Management

Started Jun 13, 2026, 05:38 AM UTC· resolved Jun 13, 2026, 05:38 AM UTC

  1. resolved Jun 13, 2026, 05:38 AM UTC

    We identified an issue where customers in North America were not able to process reimbursements via ACH (Automated Clearing House). The issue is now resolved and the service is available and performing as expected.

Read the full incident report →

Minor June 12, 2026 Sage 50 Cloud (FR) - Partial Outage 13d 6h Sage 50 Cloud (FR)

Started Jun 12, 2026, 09:32 AM UTC· resolved Jun 25, 2026, 03:54 PM UTC

  1. investigating Jun 12, 2026, 09:13 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 12, 2026, 09:32 AM UTC

    We identified issue preventing a subset of Sage 50 Cloud (FR) customers in France from accessing the service. We are currently investigating

  3. investigating Jun 12, 2026, 11:00 AM UTC

    We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.

  4. investigating Jun 12, 2026, 04:34 PM UTC

    We are continuing to investigate. Thank you for your understanding as we work to resolve this issue.

  5. investigating Jun 15, 2026, 04:02 PM UTC

    We are actively investigating the cause of the issue and appreciate your patience as we work to resolve it.

  6. investigating Jun 16, 2026, 02:59 PM UTC

    Nous continuons à enquêter sur la cause du problème. Si vous y êtes confronté, veuillez suivre les instructions figurant dans ce lien. ------------------------------------------------------- We continue to investigate the cause of the issue. If you are experiencing it, please follow the instructions in this link.

  7. monitoring Jun 19, 2026, 04:02 PM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  8. identified Jun 22, 2026, 04:01 PM UTC

    Nous avons reçu des signalements indiquant que les clients continuent de rencontrer la même erreur. Nous continuons à enquêter sur la cause du problème. Si vous y êtes confronté, veuillez suivre les instructions figurant dans ce lien. Nous vous remercions de votre compréhension pendant que nous œuvrons à la résolution de ce problème. ------------------------------------------------------- We have received reports that customers are continuing to experience the same error. We continue to investigate the cause of the issue. If you are experiencing it, please follow the instructions in this link. Thank you for your understanding as we work to resolve this issue.

  9. identified Jun 23, 2026, 04:02 PM UTC

    Nous travaillons activement à la mise en place d’un correctif et poursuivons l’analyse de la cause du problème. Si vous y êtes confronté, veuillez suivre les instructions figurant dans ce lien. Merci de votre compréhension pendant que nous nous efforçons de résoudre ce problème. ------------------------------------------------------------------------------------- We are actively working on a fix and continue to investigate the cause of the issue. If you are experiencing it, please follow the instructions in this link.

  10. monitoring Jun 25, 2026, 10:50 AM UTC

    Le service fonctionne comme prévu. Éviter toute récurrence est notre priorité, et nous surveillons le service de près. ----------------------------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  11. resolved Jun 25, 2026, 03:54 PM UTC

    L’incident est résolu et le service continue de fonctionner comme prévu. ------------------------------------------------------------- The issue is resolved and the service continues to perform as expected.

Read the full incident report →

Major June 11, 2026 Sage Inventory Planner - Operational 1h 37m Sage Inventory Planner, Sage Inventory Planner

Started Jun 11, 2026, 01:14 PM UTC· resolved Jun 11, 2026, 02:51 PM UTC

  1. investigating Jun 11, 2026, 01:14 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified Jun 11, 2026, 01:27 PM UTC

    We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating.

  3. monitoring Jun 11, 2026, 01:38 PM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  4. resolved Jun 11, 2026, 02:51 PM UTC

    The issue is resolved and the service continues to perform as expected.

Read the full incident report →

Major June 9, 2026 Sage Ai Assistant - Partial Outage 26m

Started Jun 09, 2026, 06:32 PM UTC· resolved Jun 09, 2026, 06:58 PM UTC

  1. investigating Jun 09, 2026, 06:32 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. resolved Jun 09, 2026, 06:58 PM UTC

    We identified an issue where Copilot chat within Intacct was not functioning for a subset of US customers who have this feature enabled. The Intacct service remained fully operational. The issue is now resolved, and the service is available and performing as expected.

Read the full incident report →

Minor June 8, 2026 Authentication Service - Operational 13h 56m Authentication Service, Authentication Service, Authentication Service, Authentication Service and 43 more

Started Jun 08, 2026, 07:14 PM UTC· resolved Jun 09, 2026, 09:11 AM UTC

  1. investigating Jun 08, 2026, 07:14 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 08, 2026, 08:00 PM UTC

    We have identified intermittent 500 errors in the Auth service. Customers globally using the following products may experience unexpected errors when navigating some of the services. The products/services that may be affected are below: Sage Intacct Sage People Payroll Sage Business Cloud Accounting Sage Business Cloud Payroll Sage Active Sage Distribution & Manufacturing Ops Sage X3 Sage FRP1000 Sage for Accountants Sage Payroll Banking Service Payments Acceptance Payments Out Tax Service AI Document Capture We are currently investigating.

  3. monitoring Jun 08, 2026, 09:44 PM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  4. resolved Jun 09, 2026, 09:11 AM UTC

    The issue is resolved and the service continues to perform as expected.

Read the full incident report →

Minor June 8, 2026 Sage Sole Trader - Degraded Performance 9d 3h Sage Sole Trader

Started Jun 08, 2026, 10:35 AM UTC· resolved Jun 17, 2026, 02:33 PM UTC

  1. investigating Jun 08, 2026, 10:35 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 08, 2026, 10:57 AM UTC

    An issue has been identified affecting Android in-app purchase subscriptions in Europe, impacting both new subscriptions and renewals. We are currently investigating.

  3. identified Jun 08, 2026, 02:05 PM UTC

    We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue

  4. identified Jun 09, 2026, 08:59 AM UTC

    We are continuing to investigate the cause of the issue. Thank you for your patience while we work towards a resolution.

  5. identified Jun 12, 2026, 04:14 PM UTC

    We are continuing to investigate. We appreciate your patience and we will let you know as soon as this issue is resolved.

  6. identified Jun 15, 2026, 03:54 PM UTC

    We are actively investigating the cause of the issue and appreciate your patience as we work to resolve it.

  7. resolved Jun 17, 2026, 02:33 PM UTC

    This issue is resolved. All services continue to perform as expected.

Read the full incident report →

Minor June 5, 2026 Sage Expense Management Mobile - Partial Outage 1h 39m Sage Expense Management Mobile, Sage Expense Management Mobile, Sage Expense Management Mobile

Started Jun 05, 2026, 05:15 PM UTC· resolved Jun 05, 2026, 06:55 PM UTC

  1. investigating Jun 05, 2026, 05:15 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 05, 2026, 06:07 PM UTC

    We have identified an issue where customers receive a policy violation dialog box after submitting an expense with an attached receipt. We are currently investigating.

  3. resolved Jun 05, 2026, 06:55 PM UTC

    The issue is resolved and the service is available and performing as expected.

Read the full incident report →

Major June 4, 2026 Sage Operations (SO) - Operational – Sage Operations (SO)

Started Jun 04, 2026, 02:21 PM UTC· resolved Jun 04, 2026, 02:21 PM UTC

  1. resolved Jun 04, 2026, 02:21 PM UTC

    Earlier today we identified an issue preventing customers in Europe from accessing the service. The service was performing as expected for all other regions. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.

Read the full incident report →