Sage experienced a critical incident on July 14, 2026 affecting Webchat Functionality and Webchat Functionality and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Webchat FunctionalityWebchat FunctionalityWebchat Functionality
Update timeline
- investigating Jul 14, 2026, 07:27 AM UTC
We have identified that the Webchat Functionality is unavailable for Customers in South Africa, Spain, Germany, UK, France, Portugal, US and Canada. We are currently investigating.
- monitoring Jul 14, 2026, 08:38 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 14, 2026, 10:17 AM UTC
The issue is resolved and the service is available and performing as expected.