Sage experienced a minor incident on July 10, 2026 affecting Sage 50, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Sage 50
Update timeline
- investigating Jul 10, 2026, 06:16 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jul 10, 2026, 06:34 PM UTC
We have identified an issue where customers in the US and Canada are receiving an error when attempting to access RDA. We are currently investigating. The products/services affected are: Sage 50 US Sage 50 Canada
- investigating Jul 10, 2026, 07:56 PM UTC
We are continuing to investigate the cause of the issue.
- monitoring Jul 10, 2026, 09:41 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 13, 2026, 02:36 PM UTC
The issue is resolved and the service continues to perform as expected.