Sage experienced a minor incident on June 24, 2026 affecting Sage Business Cloud Accounting ZA and Sage Business Cloud Payroll International and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Sage Business Cloud Accounting ZASage Business Cloud Payroll InternationalMy SageSage Business Cloud Accounting (NA)Sage Business Cloud Payroll InternationalSage for AccountantsSage Sole TraderSage ActiveSage Business Cloud Accounting (UKI)Sage Business Cloud Payroll International
Update timeline
- investigating Jun 24, 2026, 11:12 AM UTC
We have identified an intermittent issue in the UK and Ireland preventing customers managing subscriptions. Customers are being presented with an error message: "We couldn't process your request". All other product functionalities are performing as expected. Thank you for your patience as we work to resolve this issue.
- identified Jun 24, 2026, 01:47 PM UTC
Thank you for your patience as we work to resolve this issue.
- monitoring Jun 24, 2026, 04:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 02:07 PM UTC
This incident has been resolved.