Sage experienced a minor incident on June 25, 2026 affecting Sage Portal, lasting 5d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 08:14 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 25, 2026, 08:52 AM UTC
We have identified an issue where Sage University students in Africa and Middle East are unable to submit training related queries. The students can still submit their queries by emailing Sage directly as an alternative. We are currently investigating.
- investigating Jun 25, 2026, 01:10 PM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
- monitoring Jun 26, 2026, 03:48 PM UTC
Query submissions have been restored and are now working as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring Jun 29, 2026, 03:36 PM UTC
We are continuing to monitor the service closely following the restoration of query submissions.
- resolved Jun 30, 2026, 01:36 PM UTC
The issue is resolved and the service continues to perform as expected.