Sage experienced a minor incident on June 8, 2026 affecting Authentication Service and Authentication Service and 1 more component, lasting 13h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2026, 07:14 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 08, 2026, 08:00 PM UTC
We have identified intermittent 500 errors in the Auth service. Customers globally using the following products may experience unexpected errors when navigating some of the services. The products/services that may be affected are below: Sage Intacct Sage People Payroll Sage Business Cloud Accounting Sage Business Cloud Payroll Sage Active Sage Distribution & Manufacturing Ops Sage X3 Sage FRP1000 Sage for Accountants Sage Payroll Banking Service Payments Acceptance Payments Out Tax Service AI Document Capture We are currently investigating.
- monitoring Jun 08, 2026, 09:44 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 09, 2026, 09:11 AM UTC
The issue is resolved and the service continues to perform as expected.