Sage experienced a minor incident on June 17, 2026 affecting Sage People, lasting 5d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2026, 10:53 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 17, 2026, 11:06 AM UTC
We have identified that customers globally are unable to access Sage People from the Mobile App. Customers are being presented with a "Can´t sign in" error message. Customers are still able to access Sage People normally from their browsers. We are investigating the issue.
- investigating Jun 18, 2026, 08:57 AM UTC
We have identified the cause and are working on a fix. We apologise for any inconvenience this might cause.
- identified Jun 19, 2026, 03:55 PM UTC
Our teams continue to investigate the cause of the issue as a priority. We apologise for any inconvenience this might cause, as a workaround please continue to use the web version of the product.
- identified Jun 21, 2026, 09:07 AM UTC
A fix has been applied and customers can log in using the Android version of the application. We currently are working on fixing the iOS version. The webversion continues to be available and accessible.
- monitoring Jun 21, 2026, 12:37 PM UTC
The service is performing as expected and customers can log in both via Android and iOS to the Sage People mobile app. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 22, 2026, 03:03 PM UTC
The issue is resolved and the service continues to perform as expected.