Sage experienced a major incident on June 16, 2026 affecting E-Invoicing and Sage 100 Partner Cloud (FR) and 1 more component, lasting 9d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 16, 2026, 10:32 AM UTC
We have identified that some of the invoices sent by customers in France are not being delivered successfully. We are currently investigating. The list of products affected by this issue are: -Sage Active -Sage FRP 1000 (FR) -Sage FRP 1000 (FR) Partner Cloud -Sage 50 FR -Sage Online -Sage 100 Partner Cloud (FR) -Sage X3
- identified Jun 17, 2026, 10:12 AM UTC
We continue to investigate, we apologise for any inconvenience this might cause.
- identified Jun 18, 2026, 09:28 AM UTC
We continue to investigate the cause of the issue. We appreciate your patience while we continue to investigate.
- identified Jun 18, 2026, 03:03 PM UTC
The on-boarding issue has now been resolved and we are currently monitoring. We continue to investigate the issue when sending and receiving invoices. ------------------------------------------------- The on-boarding issue has now been resolved and we are currently monitoring. We continue to investigate the issue when sending and receiving invoices.
- identified Jun 19, 2026, 03:39 PM UTC
Le problème lié aux onboardings est désormais résolu. Nous poursuivons l’enquête concernant le problème lié à l’envoi des factures. ------------------------------------------------ The issue with the onboardings is now resolved. We continue to investigate the issue related to sending invoices.
- monitoring Jun 19, 2026, 04:42 PM UTC
Le problème lié à l’envoi des factures a été résolu. Notre priorité est d’éviter toute récurrence, et nous assurons un suivi étroit du service. ------------------------------------------------------------------------ The issue related to sending invoices has been resolved. Avoiding a reoccurrence is our priority as we closely monitor the service.
- identified Jun 24, 2026, 11:01 AM UTC
Nous avons constaté des erreurs de soumission et d’intégration (onboarding) que nous investiguons actuellement. Nous vous remercions pour votre patience pendant que nous travaillons à la résolution de ce problème. ---------------------------------------------------------------------------- We have observed submission and onboarding errors which we are currently investigating. We appreciate your patience as we work to resolve this issue.
- identified Jun 24, 2026, 03:27 PM UTC
Les erreurs d’intégration ont été résolues. Nous continuons à examiner les erreurs liées aux soumissions de factures. Nous vous remercions de votre patience pendant que nous travaillons à la résolution de ce problème. ------------------------------------------------------------------------------------------------------------ The onboarding errors have been resolved. We are continuing to investigate the invoice submissions errors. We appreciate your patience as we work to resolve this issue.
- monitoring Jun 25, 2026, 12:24 PM UTC
Le service fonctionne comme prévu. Éviter toute récurrence est notre priorité, et nous surveillons le service de près. ----------------------------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 25, 2026, 03:54 PM UTC
L’incident est résolu et le service continue de fonctionner comme prévu. ------------------------------------------------------------- The issue is resolved and the service continues to perform as expected.