Sage experienced a minor incident on June 19, 2026 affecting Sage 50 Payroll and Sage Business Cloud Payroll, lasting 3d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Sage 50 PayrollSage Business Cloud Payroll
Update timeline
- investigating Jun 19, 2026, 09:51 AM UTC
We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below: Sage 50 Payroll Sage Business Cloud Payroll Customers are presented with “not been possible to connect to mailbox” error when attempting to submit. We are engaged with third-party, HMRC and waiting for updates.
- resolved Jun 22, 2026, 02:23 PM UTC
The issue is resolved. All services continue to perform as expected.