Revenera incident
Performance Degradation in FlexNet Operations ALM/LLM Cloud Device Activation Service
Resolved after 5 hours 18 minutes, affecting FlexNet Operations ALM/LLM Cloud Device Activation Service NAM2, on September 29, 2025.
Our monitoring confirms that the application is stable and functioning as expected. The incident is now closed.
Affected components
Update timeline
- investigating Sep 29, 2025, 11:34 AM UTC
We are currently experiencing issues with the FlexNet Operations ALM/LLM Cloud Device Activation Service in the following Production environments: NAM2. Our teams are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.
- investigating Sep 29, 2025, 12:30 PM UTC
We are continuing to investigate this issue.
- identified Sep 29, 2025, 12:49 PM UTC
We have identified the cause of the performance degradation. Our teams are working on a fix. We will provide updates as more information becomes available. Thank you for your patience.
- identified Sep 29, 2025, 01:58 PM UTC
Testing potential remediation for Performance Degradation before applying to PROD NAM 2
- identified Sep 29, 2025, 02:55 PM UTC
We are continuing to test potential remediation for the performance degradation.
- monitoring Sep 29, 2025, 03:30 PM UTC
A fix has been successfully implemented, and our testing confirms the application is fully operational. We continue to actively monitor performance to ensure ongoing stability.
- resolved Sep 29, 2025, 04:53 PM UTC
Our monitoring confirms that the application is stable and functioning as expected. The incident is now closed.
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