Revel Systems Outage History
Revel Systems is up right nowPingoru has recorded 51 incidents for Revel Systems: 7 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 3 | 346 of 720 (48%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 23 of 514 (4%) |
Incidents, newest first
Notice October 19, 2026 Delayed funding for some US merchants 23h 4m WorldPay TriPOS
Started Oct 19, 2026, 06:26 PM UTC· resolved Oct 20, 2026, 05:30 PM UTC
- monitoring Oct 19, 2026, 06:26 PM UTC
We have identified an issue affecting some merchants processing payments through Revel Advantage in the United States, resulting in a delay in the disbursement of funds from October 17, 2026. The root cause has been identified and resolved, and the affected funds are expected to be deposited by the end of the day on Monday, October 19, 2026. We sincerely apologize for any inconvenience this delay may have caused and appreciate your patience and understanding while the issue was being addressed.
- resolved Oct 20, 2026, 05:30 PM UTC
This incident has been resolved, no further issues identified.
Major June 19, 2026 Revel Data Connector Outage 3d 3h Revel Data Connector
Started Jun 19, 2026, 03:19 PM UTC· resolved Jun 22, 2026, 06:31 PM UTC
- identified Jun 19, 2026, 03:19 PM UTC
Currently, the Revel Data connector is experiencing a partial outage. The functionality is limited, and the data present is not complete. The underlying issue has been identified, and a fix is being implemented.
- monitoring Jun 19, 2026, 10:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 22, 2026, 06:31 PM UTC
This incident has been resolved.
Minor June 5, 2026 May Merchant Statements 11d 1h Revel Advantage Merchant Portal
Started Jun 05, 2026, 03:08 PM UTC· resolved Jun 16, 2026, 04:09 PM UTC
- investigating Jun 05, 2026, 03:08 PM UTC
We are currently investigating the issue with May merchant statement, where Processing, Interchange and Other fees are not reflected on the PDF file. This does not affect Payment processing, Fee allocation or Deposits by this issue.
- monitoring Jun 08, 2026, 07:30 PM UTC
A fix has been implemented and we are monitoring the results. Please allow up to 12 hours to have May statement to re-appear.
- resolved Jun 16, 2026, 04:09 PM UTC
This incident has been resolved.
Major June 2, 2026 Phone System Interruption 6h 8m Customer Support
Started Jun 02, 2026, 03:54 PM UTC· resolved Jun 02, 2026, 10:03 PM UTC
- identified Jun 02, 2026, 03:54 PM UTC
Revel is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible. We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
- monitoring Jun 02, 2026, 09:45 PM UTC
Currently, the telephony is operational, but we are continuing to monitor the situation.
- resolved Jun 02, 2026, 10:03 PM UTC
The incident has been resolved and all systems are operational.
Major November 18, 2025 CloudFlare outage 39m Revel Advantage Merchant Portal
Started Nov 18, 2025, 02:09 PM UTC· resolved Nov 18, 2025, 02:48 PM UTC
- investigating Nov 18, 2025, 02:09 PM UTC
Currently, due to the CloudFlare, there are some system accessibility issues with certain Revel services. Currently, the most affected is the payment portal (accessible at portal.revelup.com) We are monitoring the situation.
- resolved Nov 18, 2025, 02:48 PM UTC
The outage has been resolved and functionality restored.
Minor November 7, 2025 Single server outage 10m Core Services
Started Nov 07, 2025, 02:40 PM UTC· resolved Nov 07, 2025, 02:50 PM UTC
- investigating Nov 07, 2025, 02:40 PM UTC
Currently, a single server is experiencing issues and is inaccessible for use by customers of Black Rock Coffee Bar. We are investigating the root cause.
- resolved Nov 07, 2025, 02:50 PM UTC
Root cause has been identified and functionality has been restored. Monitoring for any changes.
Notice October 20, 2025 Widespread Server Disruption 23h 9m Core Services, Delivery XT
Started Oct 20, 2025, 09:47 AM UTC· resolved Oct 21, 2025, 08:57 AM UTC
- identified Oct 20, 2025, 09:47 AM UTC
Revel management consoles and online ordering are affected by a widespread AWS outage: https://health.aws.amazon.com/health/status. Our teams are working to recover from this incident and we will be providing further updates. Most POS functions will remain available in Always On Mode during the disruption - please refer to this article for more information: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418
- monitoring Oct 20, 2025, 09:58 AM UTC
We are observing recovery to most Revel services, most attempts to login to management console or refresh POS apps are successful. We will continue to monitor our service recovery and will post further updates. Thank you for your patience while working through this disruption.
- monitoring Oct 20, 2025, 12:24 PM UTC
Our teams are working to restore services for a small portion of merchants still affected by the AWS outage. If you are unable to refresh the POS app or login to the management console, please continue to use your POS in Always On Mode - see more information here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418
- monitoring Oct 20, 2025, 01:50 PM UTC
Some merchants may still see errors trying to access their management console, online ordering pages or using POS application. Our teams continue to recover our infrastructure from the ongoing AWS disruption: https://health.aws.amazon.com/health/status. Please use the Always On Mode to use the POS during this disruption: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418. We will provide updates on our recovery process as we get additional information to share.
- monitoring Oct 20, 2025, 03:12 PM UTC
Our team continues to restore core services for remaining small number of merchants as the AWS disruption still affects our infrastructure: https://health.aws.amazon.com/health/status. In addition, we have identified degraded Delivery XT performance due to AWS disruption affecting our partners. We will provide more information as it becomes available.
- monitoring Oct 20, 2025, 03:38 PM UTC
As of 11:03am EST, Delivery XT service has mostly been restored - any user that was already logged in to any application (Driver App, Dispatch App) is able to use the system as usual. For users that were not logged into the applications or have subsequently logged out of the applications, they will be unable to log in. Management console access and online ordering are still disrupted for some merchants, our teams continue to work on restoring services. Will will provide more information as it becomes available.
- monitoring Oct 20, 2025, 04:20 PM UTC
Amazon AWS disruption continues to affect multiple Revel systems and a small number of merchants may continue to experience issues with accessing management console, online ordering and some third-party features, such as loyalty and Delivery XT logins. You may experience limited disruptions until the issue is fully resolved. We apologize for any inconvenience and appreciate your patience.
- monitoring Oct 20, 2025, 05:51 PM UTC
We are seeing significant improvements to server performance of the last small merchant group still affected by the AWS disruption. We will continue to monitor the situation until AWS announces resolution and will provide an update.
- monitoring Oct 20, 2025, 11:46 PM UTC
AWS has resolved the issue on their infrastructure. Please note that you may still experience some lingering effects over the next few hours as changes propagate through all systems. Our team is actively monitoring performance, and we expect full service restoration shortly. We appreciate your understanding.
- resolved Oct 21, 2025, 08:57 AM UTC
This incident has been resolved.
Minor October 14, 2025 Delay in Revel Advantage XT Funding Delay for October 13th 3h 35m WorldPay TriPOS
Started Oct 14, 2025, 01:39 PM UTC· resolved Oct 14, 2025, 05:14 PM UTC
- identified Oct 14, 2025, 01:39 PM UTC
There was a delay with the funding schedule due to the Bank Holiday (Columbus Day), the issue has been resolved and all payouts were processed. Funds are expected to be deposited to the bank by the end of today, October 14.
- resolved Oct 14, 2025, 05:14 PM UTC
This incident has been resolved.
Minor October 1, 2025 Issue with Australian Support Line 55d 18h Customer Support
Started Oct 01, 2025, 02:56 AM UTC· resolved Nov 25, 2025, 09:02 PM UTC
- investigating Oct 01, 2025, 02:56 AM UTC
We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at [email protected]
- identified Oct 01, 2025, 09:27 PM UTC
We are aware that the Australian Help Line (+61 2 8520 3344) and Toronto line (+1 647 313 3117) are currently unavailable and return a suspension message, ‘The number you are calling is currently suspended.’ For urgent assistance, please email us at [email protected] Until further notice, please use the following numbers: Canada/Toronto: +1 469 405 0185 Australia: international numbers: +1 (833) 437-3835 or +1 (415) 744-1433
- identified Nov 05, 2025, 08:43 PM UTC
The Toronto line (+1 647 313 3117) has been brought online and is fully operational. We continue to work towards bringing back the Australian line (+61 2 8520 3344)
- resolved Nov 25, 2025, 09:02 PM UTC
The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational.
Notice September 5, 2025 RA XT September 3rd Payout Delay 2d 1h Revel Advantage Merchant Portal
Started Sep 05, 2025, 01:38 PM UTC· resolved Sep 07, 2025, 03:35 PM UTC
- investigating Sep 05, 2025, 01:38 PM UTC
We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for September 3rd sales are affected and are experiencing a delay.
- identified Sep 05, 2025, 04:30 PM UTC
We have identified an issue with issuing Revel Advantage XT deposits that may affect some merchants. Payouts for September 3rd will be issued this afternoon instead of the morning. We sincerely apologize for the inconvenience.
- resolved Sep 07, 2025, 03:35 PM UTC
This incident has been resolved. Funds were processed and were sent on Friday afternoon.
Notice August 31, 2025 WorldPay/ TriPOS outage 19m WorldPay TriPOS
Started Aug 31, 2025, 02:08 PM UTC· resolved Aug 31, 2025, 02:28 PM UTC
- investigating Aug 31, 2025, 02:08 PM UTC
Hello, Currently, WorldPay is experiencing an outage; therefore, payment operations will be affected.
- resolved Aug 31, 2025, 02:28 PM UTC
This incident has been resolved.
Minor August 18, 2025 Telephony issues 52m Customer Support
Started Aug 18, 2025, 11:27 PM UTC· resolved Aug 19, 2025, 12:19 AM UTC
- investigating Aug 18, 2025, 11:27 PM UTC
We are currently experiencing telephony issues, and we are not reachable via our standard phone number. For support, please use: +1 (833) 437-3835 or send us an email at [email protected]
- resolved Aug 19, 2025, 12:19 AM UTC
The issue has been resolved.
Minor August 7, 2025 Delay in Revel Advantage XT Statements (July) 18d 21h Revel Advantage Merchant Portal
Started Aug 07, 2025, 08:35 PM UTC· resolved Aug 26, 2025, 05:54 PM UTC
- investigating Aug 07, 2025, 08:35 PM UTC
We are currently experiencing a technical issue affecting the generation of July statements for Revel Advantage XT. As a result, merchant statements are temporarily unavailable in the Management Console. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality.
- monitoring Aug 24, 2025, 04:38 PM UTC
A fix has been applied and July invoices should appear under "Payments" tab on Management console. We are closely monitoring results.
- resolved Aug 26, 2025, 05:54 PM UTC
The incident has been resolved. Merchant statements are available to be downloaded again.
Major July 2, 2025 Revel Chat Service Disruption 3h 22m Customer Support
Started Jul 02, 2025, 09:02 PM UTC· resolved Jul 03, 2025, 12:25 AM UTC
- investigating Jul 02, 2025, 09:02 PM UTC
We are currently experiencing an issue affecting client access to Revel Chat via the Helpsite. Merchants requiring assistance are encouraged to contact us directly at [email protected]. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Further updates will be provided promptly as more information becomes available.
- identified Jul 02, 2025, 09:03 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 03, 2025, 12:25 AM UTC
This incident has been resolved.
Major June 12, 2025 Loyalty outage 1h 52m Paytronix, Como, Givex, Paytronix
Started Jun 12, 2025, 07:41 PM UTC· resolved Jun 12, 2025, 09:33 PM UTC
- investigating Jun 12, 2025, 07:41 PM UTC
Loyalty is affected by the Cloudflare outage. Cloudflare teams are working on fixing. Our teams are monitoring and will update once the outage is resolved
- resolved Jun 12, 2025, 09:33 PM UTC
Cloudflare outage has been resolved. Systems are fully operational
Major June 10, 2025 Delivery XT Service Disruption - Infrastructure Provider Issue 20h 43m Delivery XT
Started Jun 10, 2025, 06:32 PM UTC· resolved Jun 11, 2025, 03:16 PM UTC
- identified Jun 10, 2025, 06:32 PM UTC
We are currently monitoring a potential service disruption to DeliveryXT due to an ongoing outage with one of our infrastructure providers. Our team is actively working with the provider to assess the impact and restore full service as quickly as possible. We will provide updates as more information becomes available.
- resolved Jun 11, 2025, 03:16 PM UTC
The issue has been resolved
Minor April 21, 2025 Adyen - Online ordering checkout issues 2h 15m Adyen
Started Apr 21, 2025, 11:45 PM UTC· resolved Apr 22, 2025, 02:00 AM UTC
- investigating Apr 21, 2025, 11:45 PM UTC
Currently, Adyen is working on recovering checkout services, which are experiencing degraded performance
- resolved Apr 22, 2025, 02:00 AM UTC
This incident has been resolved.
Major March 23, 2025 Partial Support Call Line Outage 32m Customer Support
Started Mar 23, 2025, 05:46 PM UTC· resolved Mar 23, 2025, 06:18 PM UTC
- investigating Mar 23, 2025, 05:46 PM UTC
We are aware of an issue with our phone system due to our third-party provider and are engaged in a resolution. In the interim please contact us via, email at [email protected], or open a ticket via HelpSite support.revelsystems.com We appreciate your patience as we work to resolve this issue.
- identified Mar 23, 2025, 06:06 PM UTC
The issue has been identified
- resolved Mar 23, 2025, 06:18 PM UTC
This incident has been resolved phone and chat systems are back online, service is restored to normal.
Minor March 3, 2025 RA XT March 3rd split payout issue 23h 45m
Started Mar 03, 2025, 06:09 PM UTC· resolved Mar 04, 2025, 05:55 PM UTC
- identified Mar 03, 2025, 06:09 PM UTC
Our partners informed us about an incident regarding a funding delay that occurred on March 3rd. A small merchant group was impacted where sales for March 2nd were not fully paid out. Our partner engineers are working on missed partial payouts to be processed as same day. Merchants may see two payouts, one at the expected time and the other a few hours later.
- resolved Mar 04, 2025, 05:55 PM UTC
This incident has been resolved.
Minor February 18, 2025 Minor server communication outage 2h 9m Core Services, Loyalty XT, Delivery XT, Driver XT
Started Feb 18, 2025, 02:21 PM UTC· resolved Feb 18, 2025, 04:31 PM UTC
- investigating Feb 18, 2025, 02:21 PM UTC
We are currently investigating an issue with some POS devices failing to communicate to the server (this affects Online ordering and Loyalty platform use as well). Please refrain from refreshing your POSs in the meantime and preferably please take payments using the offline mode functionality. You can find more about it here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418
- identified Feb 18, 2025, 02:44 PM UTC
The issue has been identified and the fix is being tested.
- monitoring Feb 18, 2025, 03:57 PM UTC
The fix has been implemented and is being applied. We are actively continuing to monitor the issue.
- resolved Feb 18, 2025, 04:31 PM UTC
This incident has been resolved.
Minor February 6, 2025 RA XT February 2nd Payout Delay 1d 1h
Started Feb 06, 2025, 08:57 PM UTC· resolved Feb 07, 2025, 10:15 PM UTC
- identified Feb 06, 2025, 08:57 PM UTC
Our partners engineering team has identified an issue that led to the 2/2 payout delay, funds were supposed to be paid out on February 4th. This issue caused a 1 day delay, the payout was included in February 5th deposit
- resolved Feb 07, 2025, 10:15 PM UTC
This incident has been resolved.
Major December 29, 2024 World Pay outage 2h 52m WorldPay TriPOS
Started Dec 29, 2024, 03:30 PM UTC· resolved Dec 29, 2024, 06:23 PM UTC
- investigating Dec 29, 2024, 03:30 PM UTC
Our payment processing partner is currently experiencing an outage. All teams have been notified and are actively working on a solution. In the meantime, please enable Offline mode to take payments offline: 1. Navigate to Settings on your POS and go to Payments 2. Toggle Accept Offline Credit Cards (If it's not yet enabled) and Enforce Offline Payments which will force the POS into Offline Mode NOTE: Forcing offline payments is performed at the Merchant's risk. As with any payment taken offline, there is a risk of authorization failure based on card status and available funds which can only be determined once reprocessed when online. The POS “Red bar” will continue to indicate the station is in offline payment mode. 3. Check and confirm that offline processing limits are configured by your business needs. More information about this: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418
- identified Dec 29, 2024, 04:56 PM UTC
The issue has been identified and is being worked on actively. In the meantime some capacity has been restored, please refresh your POS and take a payment to verify if the outage for your location is still active.
- monitoring Dec 29, 2024, 05:06 PM UTC
The incident has been resolved and all systems are now back to operational. Please refresh your POS and resume operation as normal.
- resolved Dec 29, 2024, 06:23 PM UTC
This incident has been resolved. All functions have been verified to be fully operational. Please make sure to turn off offline processing and batch your payments at the end of the day.
Major December 6, 2024 Disrupted backend services 15h 11m Core Services
Started Dec 06, 2024, 11:58 PM UTC· resolved Dec 07, 2024, 03:10 PM UTC
- investigating Dec 06, 2024, 11:58 PM UTC
You may experience these issues: - Access the Management Console - Perform a Refresh on the POS stations - Use Revel rewards/gift cards - Change product details in product setup - Perform EOD - Use House Accounts - Take manual credit card payments - View customers past orders - Utilize inventory management on the frontend
- investigating Dec 07, 2024, 12:44 AM UTC
We are continuing to investigate this issue.
- investigating Dec 07, 2024, 01:46 AM UTC
We are continuing to investigate this issue.
- identified Dec 07, 2024, 04:10 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 07, 2024, 03:10 PM UTC
This incident has been resolved.
Minor November 22, 2024 RA XT deposit delay for November 20th sales 7h 4m Revel Advantage Merchant Portal
Started Nov 22, 2024, 05:34 PM UTC· resolved Nov 23, 2024, 12:39 AM UTC
- investigating Nov 22, 2024, 05:34 PM UTC
We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for November 20th sales are affected and experiencing a delay
- monitoring Nov 22, 2024, 07:30 PM UTC
The impacted transactions have been funded and will be included in the next payout cycle today for the affected merchants.
- resolved Nov 23, 2024, 12:39 AM UTC
This incident has been resolved.
Minor November 15, 2024 Revel Advantage XT Deposit Delays 1d 1h WorldPay TriPOS
Started Nov 15, 2024, 04:18 PM UTC· resolved Nov 16, 2024, 05:30 PM UTC
- investigating Nov 15, 2024, 04:18 PM UTC
We have identified an issue with issuing Revel Advantage XT deposits that may affect some merchants. Payouts for November 14 will be issued this afternoon instead of the morning. We sincerely apologize for the inconvenience.
- identified Nov 15, 2024, 04:19 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 16, 2024, 05:30 PM UTC
This incident has been resolved.