Revel Systems Outage History

Revel Systems degraded · 1 active incident View live status →

Revel Systems had 29 outages in the last 2 years totaling 10h 59m of downtime — averaging 1.2 incidents per month.

There were 29 Revel Systems outages since June 1, 2024 totaling 10h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.revelsystems.com

Minor August 16, 2024

RA XT Users Received a Password Reset Email

Detected by Pingoru
Aug 16, 2024, 03:30 PM UTC
Resolved
Aug 16, 2024, 10:35 PM UTC
Duration
7h 4m
Affected: Revel Advantage Merchant Portal
Timeline · 3 updates
  1. investigating Aug 16, 2024, 03:30 PM UTC

    We received reports of portal users receiving unexpected password reset emails. Investigating why these were sent out.

  2. identified Aug 16, 2024, 05:10 PM UTC

    There were password reset attempts by malicious users. We are working to block the source. We have confirmed this is a bot request and no data has been compromised. In the meantime, if users receive an unexpected request to reset their password, please disregard.

  3. resolved Aug 16, 2024, 10:35 PM UTC

    As indicated earlier today, we received reports of RA XT portal users receiving unexpected password reset emails. You and your merchants should disregard the request to reset your password. We believe bad actors used publicly available information to send these requests. At this time, we have no evidence of account compromise and will communicate as appropriate if that were to change. Please know we have put additional security measures in place to help prevent this from recurring.

Read the full incident report →

Major August 11, 2024

Support call line down

Detected by Pingoru
Aug 11, 2024, 11:14 PM UTC
Resolved
Aug 11, 2024, 11:29 PM UTC
Duration
15m
Affected: Customer Support
Timeline · 2 updates
  1. investigating Aug 11, 2024, 11:14 PM UTC

    We're currently experiencing an issue with our support call line, which is temporarily unavailable. Our team is working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Please check back here for updates, for support inquiries please reach out to us via email ([email protected]) or through our Help Site in the meantime. Thank you for your understanding.

  2. resolved Aug 11, 2024, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 19, 2024

FreedomPay outage

Detected by Pingoru
Jul 19, 2024, 05:58 AM UTC
Resolved
Jul 19, 2024, 09:18 AM UTC
Duration
3h 20m
Affected: FreedomPay
Timeline · 4 updates
  1. investigating Jul 19, 2024, 05:58 AM UTC

    FreedomPay is having an outage. At the moment users are only able to collect payments offline.

  2. investigating Jul 19, 2024, 05:59 AM UTC

    Investigating

  3. monitoring Jul 19, 2024, 06:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 19, 2024, 09:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2024

Issues with emailing

Detected by Pingoru
Jun 01, 2024, 12:29 AM UTC
Resolved
Jun 01, 2024, 12:47 AM UTC
Duration
18m
Affected: Customer Support
Timeline · 2 updates
  1. investigating Jun 01, 2024, 12:29 AM UTC

    We do apologize but currently, we are experiencing degraded performance of our emailing system. As a result of that, you might not results of that, temporarily you will not receive emails from us. Nothing else is affected, we continue to provide support on the calls.

  2. resolved Jun 01, 2024, 12:47 AM UTC

    The emailing issue has been resolved. All the operations are back to normal.

Read the full incident report →