Resolved after 6 hours 54 minutes, affecting Core Services and Customer Support, on October 23, 2026.
The cause has been identified and resolved. After further monitoring, no subsequent issues were noticed. All communication and synchronization has been restored to normal. If there are any unsynchronized orders on the POS, please refresh the POS and force a resync (if needed) from the Network Sync tab under the POS settings.
Affected components
Update timeline
- investigating Oct 23, 2026, 02:42 AM UTC
We are actively investigating an incident causing POS order sync failures to the Management Console and blocking database uploads across affected locations. Our engineering team is focused on identifying the root cause and restoring full functionality as quickly as possible.
- investigating Oct 23, 2026, 03:05 AM UTC
We are continuing to investigate this issue.
- resolved Oct 23, 2026, 09:37 AM UTC
The cause has been identified and resolved. After further monitoring, no subsequent issues were noticed. All communication and synchronization has been restored to normal. If there are any unsynchronized orders on the POS, please refresh the POS and force a resync (if needed) from the Network Sync tab under the POS settings.
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