Resolved after 3 hours 22 minutes, affecting Customer Support, on July 2, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Customer Support
Update timeline
- investigating Jul 02, 2025, 09:02 PM UTC
We are currently experiencing an issue affecting client access to Revel Chat via the Helpsite. Merchants requiring assistance are encouraged to contact us directly at [email protected]. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Further updates will be provided promptly as more information becomes available.
- identified Jul 02, 2025, 09:03 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 03, 2025, 12:25 AM UTC
This incident has been resolved.
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