Resolved after 2 hours 9 minutes, affecting Core Services and Loyalty XT and 1 more, on February 18, 2025.
The fix has been implemented and is being applied. We are actively continuing to monitor the issue.
Affected components
Update timeline
- investigating Feb 18, 2025, 02:21 PM UTC
We are currently investigating an issue with some POS devices failing to communicate to the server (this affects Online ordering and Loyalty platform use as well). Please refrain from refreshing your POSs in the meantime and preferably please take payments using the offline mode functionality. You can find more about it here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418
- identified Feb 18, 2025, 02:44 PM UTC
The issue has been identified and the fix is being tested.
- monitoring Feb 18, 2025, 03:57 PM UTC
The fix has been implemented and is being applied. We are actively continuing to monitor the issue.
- resolved Feb 18, 2025, 04:31 PM UTC
This incident has been resolved.
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