Revel Systems incident

RA XT September 3rd Payout Delay

Resolved after 2 days 1 hour, affecting Revel Advantage Merchant Portal, on September 5, 2025.

resolved Sep 07, 2025, 03:35 PM UTC

This incident has been resolved. Funds were processed and were sent on Friday afternoon.

Started
Sep 05, 2025, 01:38 PM UTC
Resolved
Sep 07, 2025, 03:35 PM UTC
Duration
2d 1h
Detected by Pingoru
Sep 05, 2025, 01:38 PM UTC

Affected components

Revel Advantage Merchant Portal

Update timeline

  1. investigating Sep 05, 2025, 01:38 PM UTC

    We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for September 3rd sales are affected and are experiencing a delay.

  2. identified Sep 05, 2025, 04:30 PM UTC

    We have identified an issue with issuing Revel Advantage XT deposits that may affect some merchants. Payouts for September 3rd will be issued this afternoon instead of the morning. We sincerely apologize for the inconvenience.

  3. resolved Sep 07, 2025, 03:35 PM UTC

    This incident has been resolved. Funds were processed and were sent on Friday afternoon.

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