Revel Systems incident

Delay in Revel Advantage XT Statements (July)

Revel Systems experienced a minor incident on August 7, 2025 affecting Revel Advantage Merchant Portal, lasting 18d 21h. The incident has been resolved; the full update timeline is below.

Started: Aug 07, 2025, 08:35 PM UTC
Resolved: Aug 26, 2025, 05:54 PM UTC
Duration: 18d 21h
Detected by Pingoru: Aug 07, 2025, 08:35 PM UTC

Affected components

Revel Advantage Merchant Portal

Update timeline

investigating Aug 07, 2025, 08:35 PM UTC

We are currently experiencing a technical issue affecting the generation of July statements for Revel Advantage XT. As a result, merchant statements are temporarily unavailable in the Management Console. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality.
monitoring Aug 24, 2025, 04:38 PM UTC

A fix has been applied and July invoices should appear under "Payments" tab on Management console. We are closely monitoring results.
resolved Aug 26, 2025, 05:54 PM UTC

The incident has been resolved. Merchant statements are available to be downloaded again.