Retool Outage History

Retool is up right now

There were 8 Retool outages since February 3, 2026 totaling 178h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.retool.com

Minor April 21, 2026

[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

Detected by Pingoru
Apr 21, 2026, 05:16 PM UTC
Resolved
Apr 27, 2026, 02:49 PM UTC
Duration
5d 21h
Affected: Resource Queries
Timeline · 8 updates
  1. investigating Apr 21, 2026, 05:16 PM UTC

    We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.

  2. investigating Apr 21, 2026, 11:39 PM UTC

    We are still investigating this issue.

  3. identified Apr 22, 2026, 05:31 PM UTC

    We've identified the issue and a fix is being prepared

  4. monitoring Apr 22, 2026, 10:01 PM UTC

    We've deployed a fix and are monitoring the results.

  5. investigating Apr 23, 2026, 05:00 PM UTC

    We are still investigating this issue.

  6. monitoring Apr 24, 2026, 02:36 AM UTC

    We've deployed another attempted fix and are monitoring the results.

  7. monitoring Apr 25, 2026, 12:09 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Apr 27, 2026, 02:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 16, 2026

[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing

Detected by Pingoru
Apr 16, 2026, 03:49 PM UTC
Resolved
Apr 16, 2026, 06:17 PM UTC
Duration
2h 27m
Affected: Resource QueriesRetoolDB
Timeline · 4 updates
  1. investigating Apr 16, 2026, 03:49 PM UTC

    We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.

  2. identified Apr 16, 2026, 05:01 PM UTC

    We have identified the potential root cause of this issue and are implementing a fix

  3. monitoring Apr 16, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 16, 2026, 06:17 PM UTC

    Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.

Read the full incident report →

Minor March 25, 2026

[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains

Detected by Pingoru
Mar 25, 2026, 01:54 PM UTC
Resolved
Mar 25, 2026, 08:36 PM UTC
Duration
6h 41m
Affected: Resource Queries
Timeline · 3 updates
  1. investigating Mar 25, 2026, 01:54 PM UTC

    We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.

  2. identified Mar 25, 2026, 05:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 25, 2026, 08:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Intermittent App Navigation Issues on Cloud

Detected by Pingoru
Mar 17, 2026, 05:36 PM UTC
Resolved
Mar 17, 2026, 09:08 PM UTC
Duration
3h 32m
Affected: Web Application and APIs
Timeline · 2 updates
  1. identified Mar 17, 2026, 05:36 PM UTC

    Unfortunately this issue has not been fully resolved as previously indicated, and we are continuing to work on a fix. We apologise for the continued disruption.

  2. resolved Mar 17, 2026, 09:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2026

Unexpected Rate Limiting of AI Features

Detected by Pingoru
Mar 06, 2026, 06:53 PM UTC
Resolved
Mar 06, 2026, 09:12 PM UTC
Duration
2h 18m
Affected: WorkflowsResource QueriesAssist
Timeline · 3 updates
  1. investigating Mar 06, 2026, 06:53 PM UTC

    We're aware that some users are encountering unexpected rate‑limiting when using AI-powered features. We are actively investigating the root cause and working to restore full functionality as quickly as possible.

  2. monitoring Mar 06, 2026, 08:08 PM UTC

    We believe the issue has been resolved after coordination with our AI providers. We are actively monitoring the situation and will notify you if any further problems arise. Thank you for your patience.

  3. resolved Mar 06, 2026, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 25, 2026

Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations

Detected by Pingoru
Feb 25, 2026, 05:08 AM UTC
Resolved
Feb 25, 2026, 05:54 PM UTC
Duration
12h 46m
Affected: WorkflowsResource Queries
Timeline · 3 updates
  1. monitoring Feb 25, 2026, 05:08 AM UTC

    We’re experiencing elevated error rates on our Google Sheets, MySQL, and PostgreSQL integrations. The root cause has been identified and is under active monitoring by our engineering team. All query operations continue to function as expected. We’ll keep you posted with any new developments. Thank you for your patience.

  2. monitoring Feb 25, 2026, 05:52 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Feb 25, 2026, 05:54 PM UTC

    We've confirmed that the resources affected are operational and have resolved this incident.

Read the full incident report →

Major February 4, 2026

Outage

Detected by Pingoru
Feb 04, 2026, 10:46 PM UTC
Resolved
Feb 04, 2026, 10:46 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 04, 2026, 10:46 PM UTC

    Between 12:00pm and 12:08pm, there was a partial outage across many of Retool's product surfaces. There should be no impact outside of that timeframe.

Read the full incident report →

Minor February 3, 2026

New Retool Organizations cannot provision RetoolDB

Detected by Pingoru
Feb 03, 2026, 01:30 PM UTC
Resolved
Feb 03, 2026, 11:07 PM UTC
Duration
9h 37m
Affected: RetoolDB
Timeline · 3 updates
  1. identified Feb 03, 2026, 10:03 PM UTC

    We are aware of an issue where RetoolDB is unavailable for new Retool organizations. We are working with our vendor to get this back online ASAP. This only affects new cloud organizations; organizations pre-incident are not affected.

  2. identified Feb 03, 2026, 10:04 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 03, 2026, 11:07 PM UTC

    This incident has been resolved.

Read the full incident report →

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