Retool Outage History
Retool is up right nowPingoru has recorded 51 incidents for Retool: 45 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 158 of 720 (22%) |
| May 2026 | 9 | 214 of 744 (29%) |
| June 2026 | 2 | 185 of 720 (26%) |
| July 2026 | 6 | 179 of 744 (24%) |
| August 2026 | 5 | 14 of 744 (2%) |
| September 2026 | 3 | 8 of 720 (1%) |
| October 2026 | 3 | 179 of 744 (24%) |
| November 2026 | 0 | 0 of 52 (0%) |
Incidents, newest first
Minor October 12, 2026 Source Control Deployments Stalled 1h 32m Source Control
Started Oct 12, 2026, 10:44 PM UTC· resolved Oct 13, 2026, 12:16 AM UTC
- investigating Oct 12, 2026, 10:44 PM UTC
We are investigating an issue with Source Control deployments being stalled in a "queued" state on Retool Cloud version 4.74.0
- identified Oct 12, 2026, 10:55 PM UTC
We've identified the issue and are working on remediation.
- monitoring Oct 12, 2026, 11:25 PM UTC
A fix is being deployed and we are monitoring.
- monitoring Oct 12, 2026, 11:46 PM UTC
The fix has been deployed and source control deployments should be working as expected -- we are monitoring.
- resolved Oct 13, 2026, 12:16 AM UTC
This incident has been resolved.
Minor October 5, 2026 Elevated Latency on Query Execution (Retool Cloud) 7d 6h Resource Queries
Started Oct 05, 2026, 03:49 PM UTC· resolved Oct 12, 2026, 10:42 PM UTC
- investigating Oct 05, 2026, 03:49 PM UTC
Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.
- investigating Oct 05, 2026, 10:06 PM UTC
Some users may see improved query latency, but we are continuing to investigate.
- monitoring Oct 06, 2026, 02:44 AM UTC
Some changes have been deployed, and we are monitoring the results
- investigating Oct 06, 2026, 02:40 PM UTC
We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.
- investigating Oct 06, 2026, 07:03 PM UTC
The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.
- monitoring Oct 06, 2026, 11:47 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 07, 2026, 03:21 PM UTC
This morning we again saw high query latency. We were able to mitigate it temporarily, and our investigation into the root cause is ongoing. We'll share another update as we learn more.
- investigating Oct 07, 2026, 10:19 PM UTC
Additional changes have been deployed as part of a more permanent fix, alongside the temporary fix already in place. We'll monitor through tomorrow morning's peak traffic to confirm their impact and will share another update then.
- monitoring Oct 08, 2026, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2026, 09:20 PM UTC
We have not seen the same query latency issues since the fix was applied. We’re continuing to monitor closely and will share another update if anything changes.
- resolved Oct 12, 2026, 10:42 PM UTC
Query performance is back to normal and the incident is resolved.
Minor October 2, 2026 Elevated Latency on Query Execution (Retool Cloud) 2h 26m Resource Queries
Started Oct 02, 2026, 05:13 PM UTC· resolved Oct 02, 2026, 07:40 PM UTC
- investigating Oct 02, 2026, 05:13 PM UTC
Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.
- monitoring Oct 02, 2026, 06:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2026, 07:40 PM UTC
This incident has been resolved.
Minor September 14, 2026 Retool MCP connection errors 6h 10m Platform APIs
Started Sep 14, 2026, 04:07 PM UTC· resolved Sep 14, 2026, 10:18 PM UTC
- investigating Sep 14, 2026, 04:07 PM UTC
We're investigating an issue causing some users to experience errors when connecting to Retool's MCP server. Some connections may fail. We're working on a fix and will provide updates as we have them.
- identified Sep 14, 2026, 04:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 14, 2026, 07:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 10:18 PM UTC
This incident has been resolved.
Minor September 8, 2026 Retool MCP connection failures 2h 13m Platform APIs
Started Sep 08, 2026, 03:16 PM UTC· resolved Sep 08, 2026, 05:30 PM UTC
- monitoring Sep 08, 2026, 03:16 PM UTC
A fix has been implemented for the issue causing intermittent "Session not found" connection failures on the Retool MCP server. We are currently monitoring the results to confirm full resolution. If you were running into this error, please retry to create a new session.
- resolved Sep 08, 2026, 05:30 PM UTC
This incident has been resolved.
Notice September 1, 2026 Errors running generic JDBC resource type queries 3h 35m Resource Queries
Started Sep 01, 2026, 03:31 PM UTC· resolved Sep 01, 2026, 07:06 PM UTC
- identified Sep 01, 2026, 03:31 PM UTC
Some customers are seeing generic JDBC resource type queries fail with an error referencing LZ4 compression. Connection tests still pass, so the error appears only when running a query or loading a resource schema. We have identified the cause and are working on a fix.
- resolved Sep 01, 2026, 07:06 PM UTC
This incident has been resolved.
Major August 20, 2026 React App Builder Sandbox Installs May Fail to Install Dependencies 5h 54m Self Hosted On-Premise, New app builder
Started Aug 20, 2026, 05:26 PM UTC· resolved Aug 20, 2026, 11:20 PM UTC
- investigating Aug 20, 2026, 05:26 PM UTC
Retool's app builder may fail to install and connect to a sandbox due to downstream dependency issues. This affects both Cloud and Self-Hosted Retool instances.
- identified Aug 20, 2026, 05:30 PM UTC
This issue no longer affects the React App Builder on Retool Cloud. We have identified the issue for self-hosted, and are working on releasing images with a fix
- identified Aug 20, 2026, 06:16 PM UTC
This issue affects Retool version 4.0.0+ (stable and edge), specifically for 1) newly-created React apps, 2) new publishes of existing React apps, and 3) cold starts of sandboxes when editing existing React apps. Existing published apps that do not get published after August 19th are unaffected. Self-hosted customers can update to 4.43.0-edge to get an immediate fix. A patch to our stable release channel is coming soon.
- monitoring Aug 20, 2026, 09:08 PM UTC
Images with the fix are out: 4.0.12-stable 4.43.0-edge Our minimum release age for React app builder dependencies is 5 days, so this incident will self-resolve for any self-hosted deployments that don't upgrade on August 24th, by 7am PST. All currently affected self-hosted versions: stable: 4.0.0 - 4.0.11 edge: 4.1, 4.9, 4.16, 4.19, 4.23, 4.27, 4.31, 4.35, 4.40
- resolved Aug 20, 2026, 11:20 PM UTC
This incident is resolved. Images with the fix are out: 4.0.12-stable 4.43.0-edge Our minimum release age for React app builder dependencies is 5 days, so this incident will self-resolve for any self-hosted deployments that don't upgrade on August 24th, by 7am PST. All currently affected self-hosted versions: stable: 4.0.0 - 4.0.11 edge: 4.1, 4.9, 4.16, 4.19, 4.23, 4.27, 4.31, 4.35, 4.40
Notice August 19, 2026 Errors or a blank preview when editing apps –
Started Aug 19, 2026, 04:00 PM UTC· resolved Aug 19, 2026, 04:00 PM UTC
- resolved Aug 19, 2026, 04:00 PM UTC
Some users may have seen an error or a blank preview when opening or editing apps built with Retool's AI app builder. The issue has now been resolved.
Minor August 17, 2026 Source Control Degradation due to Github Outage 3h 17m Source Control
Started Aug 17, 2026, 06:32 PM UTC· resolved Aug 17, 2026, 09:49 PM UTC
- monitoring Aug 17, 2026, 06:32 PM UTC
An upstream incident with Github (https://www.githubstatus.com/incidents/zkxwbgr0cnmx) is causing issues with source control in Retool. Github has deployed a fix and we are monitoring.
- resolved Aug 17, 2026, 09:49 PM UTC
Github has resolved their incident.
Major August 14, 2026 Errors calling resources with Per-User authentication in Apps built with the New App Editor 3h 53m New app builder
Started Aug 14, 2026, 03:06 PM UTC· resolved Aug 14, 2026, 07:00 PM UTC
- investigating Aug 14, 2026, 03:06 PM UTC
We are currently investigating this issue.
- identified Aug 14, 2026, 03:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 14, 2026, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 07:00 PM UTC
This incident has been resolved.
Minor August 6, 2026 Errors saving changes in React apps 49m New app builder
Started Aug 06, 2026, 08:27 PM UTC· resolved Aug 06, 2026, 09:16 PM UTC
- investigating Aug 06, 2026, 08:27 PM UTC
We are investigating reports of customers being unable to save or publish changes in React apps, with an error about system dependencies. We will share an update as soon as we know more.
- monitoring Aug 06, 2026, 08:41 PM UTC
A fix has been implemented, and we are monitoring the results
- resolved Aug 06, 2026, 09:16 PM UTC
This incident has been resolved.
Major July 30, 2026 Workflows Stuck in Pending State 9h 29m Workflows, Retool-managed Temporal (via Temporal.io)
Started Jul 30, 2026, 08:22 PM UTC· resolved Jul 31, 2026, 05:52 AM UTC
- investigating Jul 30, 2026, 08:22 PM UTC
We are investigating an issue with Retool Workflows being stuck in a pending state. There is also an uptick in 429 rate limit responses for start triggers
- identified Jul 30, 2026, 08:45 PM UTC
We've identified the issue and are working on a fix.
- monitoring Jul 30, 2026, 09:20 PM UTC
The fix has been deployed, and we're monitoring the results. Workflows are still degraded but recovering.
- monitoring Jul 30, 2026, 11:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 31, 2026, 05:52 AM UTC
This incident has been resolved.
Minor July 29, 2026 Some queries failing when using configuration variables 21m Resource Queries
Started Jul 29, 2026, 01:14 PM UTC· resolved Jul 29, 2026, 01:36 PM UTC
- monitoring Jul 29, 2026, 01:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2026, 01:36 PM UTC
The fix was verified and the breakage is now resolved.
Critical July 23, 2026 retool-email unavailable 20h 12m Email Server
Started Jul 23, 2026, 10:22 PM UTC· resolved Jul 24, 2026, 06:34 PM UTC
- investigating Jul 23, 2026, 10:22 PM UTC
We are investigating the disabling of retool-email.com domain due to spam. Note that this does not impact official retool emails like user invites and password resets.
- resolved Jul 24, 2026, 06:34 PM UTC
Some Retool Emails failed with a "Disabled for sending spam" error due to an issue with our upstream email provider. The sending domain has since been restored, and email delivery is operating normally. We've also added safeguards to prevent recurrence. We apologize for the disruption.
Minor July 14, 2026 New App Builder: publishing may be blocked 3h 10m New app builder
Started Jul 14, 2026, 02:10 PM UTC· resolved Jul 14, 2026, 05:21 PM UTC
- investigating Jul 14, 2026, 02:10 PM UTC
We're investigating an issue affecting Apps built in the new AI app builder. Affected users may see an empty Data tab ("This app does not contain any functions") and be unable to publish, with an error that backend functions are unapproved or "not visible in the Data tab."
- monitoring Jul 14, 2026, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 05:21 PM UTC
This incident has been resolved.
Minor July 8, 2026 Elevated Timeout failures in Retool Workflows 23h 52m Workflows
Started Jul 08, 2026, 04:17 PM UTC· resolved Jul 09, 2026, 04:10 PM UTC
- investigating Jul 08, 2026, 04:17 PM UTC
We're investigating an issue where some Retool Cloud Workflows are intermittently failing with timeout errors.
- monitoring Jul 09, 2026, 12:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 04:10 PM UTC
This incident has been resolved.
Minor July 1, 2026 [Cloud] Resource Query Latency 5d 1h Resource Queries
Started Jul 01, 2026, 03:29 PM UTC· resolved Jul 06, 2026, 05:25 PM UTC
- investigating Jul 01, 2026, 03:29 PM UTC
We are currently investigating an issue where queries are experiencing higher latency.
- monitoring Jul 01, 2026, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 01, 2026, 03:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 01, 2026, 06:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 05:25 PM UTC
This incident has been resolved.
Minor June 5, 2026 Branches auto-deleting after creation 4d 3h Source Control
Started Jun 05, 2026, 02:11 PM UTC· resolved Jun 09, 2026, 05:23 PM UTC
- identified Jun 05, 2026, 02:11 PM UTC
We've identified the issue and are preparing a fix
- identified Jun 05, 2026, 02:11 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 05, 2026, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 09, 2026, 05:23 PM UTC
This incident has been resolved.
Major June 4, 2026 Retool Mobile apps cannot be opened in the in-browser preview 4h 2m Classic web app
Started Jun 04, 2026, 03:13 PM UTC· resolved Jun 04, 2026, 07:16 PM UTC
- investigating Jun 04, 2026, 03:13 PM UTC
We are investigating reports that Retool Mobile apps fail to load when opened in a web browser (the in-browser "View"/user-mode preview and the editor preview button). Editing mobile apps and running them in the native iOS/Android Retool Mobile apps are unaffected.
- identified Jun 04, 2026, 03:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 04, 2026, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2026, 07:16 PM UTC
This incident has been resolved.
Minor May 26, 2026 Sign-in issues on Retool Mobile 8d 13h Classic web app
Started May 26, 2026, 08:14 PM UTC· resolved Jun 04, 2026, 09:22 AM UTC
- investigating May 26, 2026, 08:14 PM UTC
We're investigating reports of customers experiencing sign-in issues on the Retool Mobile app for iOS and Android. Affected users may be returned to the sign-in screen after authenticating, or be unable to complete sign-in.
- identified May 27, 2026, 02:51 PM UTC
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are working on a permanent fix. As we work on shipping that fix, please try the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
- monitoring May 28, 2026, 02:24 PM UTC
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results If you are unable to log into Retool Mobile, you will have to do the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
- monitoring May 29, 2026, 06:55 PM UTC
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results If you are unable to log into Retool Mobile, you will have to do the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
- resolved Jun 04, 2026, 09:22 AM UTC
This incident is resolved. If you are having issues signing in, please first try the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward). Or reach out to [email protected]
Major May 25, 2026 Elevated 504 Errors Impacting Cloud Users 13m Classic web app
Started May 25, 2026, 12:39 PM UTC· resolved May 25, 2026, 12:52 PM UTC
- monitoring May 25, 2026, 12:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 25, 2026, 12:52 PM UTC
This incident has been resolved.
Minor May 20, 2026 Some Retool pages returning "Page not found" errors on load 3h 40m Classic web app
Started May 20, 2026, 02:17 PM UTC· resolved May 20, 2026, 05:58 PM UTC
- investigating May 20, 2026, 02:17 PM UTC
We are reopening our investigation of this issue after continued reports.
- monitoring May 20, 2026, 04:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2026, 05:58 PM UTC
This incident has been resolved.
Minor May 19, 2026 Some Retool pages returning "Page not found" errors on load 2h 16m Classic web app
Started May 19, 2026, 03:11 PM UTC· resolved May 19, 2026, 05:28 PM UTC
- investigating May 19, 2026, 03:11 PM UTC
We are investigating reports that some Retool pages are returning a "Page not found".
- monitoring May 19, 2026, 05:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 05:28 PM UTC
This incident has been resolved.
Minor May 12, 2026 Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal 1h 27m Workflows, License server, Retool-managed Temporal (via Temporal.io), Self Hosted On-Premise
Started May 12, 2026, 01:14 PM UTC· resolved May 12, 2026, 02:42 PM UTC
- investigating May 12, 2026, 01:14 PM UTC
We are currently investigating this issue.
- monitoring May 12, 2026, 02:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 02:42 PM UTC
This incident has been resolved.
Minor May 11, 2026 Issue with MotherDuck Resources 3h 17m Classic web app, Resource Queries
Started May 11, 2026, 11:50 PM UTC· resolved May 12, 2026, 03:07 AM UTC
- investigating May 11, 2026, 11:50 PM UTC
We're investigating an issue with our MotherDuck integration for Cloud orgs
- resolved May 12, 2026, 03:07 AM UTC
MotherDuck is fully operational again. We identified and fixed a caching issue that required us to temporarily disable the integration. Access has been restored as of May 11, 2026. We apologize for the disruption.