Retool incident

Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal

Minor Resolved View vendor source →

Retool experienced a minor incident on May 12, 2026 affecting Workflows and License server and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 01:14 PM UTC
Resolved
May 12, 2026, 02:42 PM UTC
Duration
1h 27m
Detected by Pingoru
May 12, 2026, 01:14 PM UTC

Affected components

WorkflowsLicense serverRetool-managed Temporal (via Temporal.io)Self Hosted On-Premise

Update timeline

  1. investigating May 12, 2026, 01:14 PM UTC

    We are currently investigating this issue.

  2. monitoring May 12, 2026, 02:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 12, 2026, 02:42 PM UTC

    This incident has been resolved.