Retool Outage History

Retool is up right now

Retool had 43 outages in the last 2 years totaling 178h 33m of downtime — averaging 1.8 incidents per month.

There were 43 Retool outages since May 31, 2024 totaling 178h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.retool.com

Notice May 9, 2025

Investigating slowness and crashing when editing apps

Detected by Pingoru
May 09, 2025, 06:31 PM UTC
Resolved
May 10, 2025, 01:31 AM UTC
Duration
6h 59m
Affected: Web Application and APIs
Timeline · 2 updates
  1. investigating May 09, 2025, 06:31 PM UTC

    We are looking into reports of users experiencing increased slowness and eventual crashes when editing apps

  2. resolved May 10, 2025, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 25, 2025

Retool Mobile App Editor experiencing frontend errors

Detected by Pingoru
Apr 25, 2025, 04:59 PM UTC
Resolved
Apr 25, 2025, 06:06 PM UTC
Duration
1h 6m
Affected: Web Application and APIs
Timeline · 2 updates
  1. monitoring Apr 25, 2025, 04:59 PM UTC

    We've identified an issue affecting the Retool Mobile App editor and have deployed a fix. We're currently monitoring to ensure everything is working as expected. We'll provide another update once we've confirmed the issue is fully resolved.

  2. resolved Apr 25, 2025, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 25, 2025

Some apps not loading

Detected by Pingoru
Mar 25, 2025, 08:30 PM UTC
Resolved
Mar 25, 2025, 10:01 PM UTC
Duration
1h 31m
Affected: Web Application and APIs
Timeline · 2 updates
  1. identified Mar 25, 2025, 08:30 PM UTC

    We've received some reports of apps not loading for users. We've identified the issue and are deploying a fix.

  2. resolved Mar 25, 2025, 10:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2025

Intermittent failures for source control deployments on Cloud

Detected by Pingoru
Mar 24, 2025, 01:03 PM UTC
Resolved
Mar 25, 2025, 11:38 PM UTC
Duration
1d 10h
Affected: Source Control
Timeline · 5 updates
  1. investigating Mar 24, 2025, 01:03 PM UTC

    Some customers are experiencing an inability to deploy from source control on cloud (retool.com) starting around 12am PST. We're investigating the root cause at the moment.

  2. monitoring Mar 24, 2025, 10:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 24, 2025, 10:28 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Mar 25, 2025, 06:38 PM UTC

    Service has been fully restored for nearly all customers. We’re assisting the remaining affected customers to ensure everything is back to normal.

  5. resolved Mar 25, 2025, 11:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2025

Retool Resources: Slack files.upload API Deprecation

Detected by Pingoru
Mar 11, 2025, 01:07 AM UTC
Resolved
Mar 11, 2025, 11:46 PM UTC
Duration
22h 38m
Affected: Resource Queries
Timeline · 2 updates
  1. identified Mar 11, 2025, 01:07 AM UTC

    Slack is ending support for their files.upload API on March 11, 2025. You will now need to use the files.getUploadURLExternal and files.completeUploadExternal APIs to continue using upload functionality. Slack's changelog provides more information on this change as well as migration steps: https://api.slack-gov.com/changelog/2024-04-a-better-way-to-upload-files-is-here-to-stay Our team is aware of this change and is working to update our Slack integration as quickly as possible. In the meantime, you should be able to use a REST Query to utilize the new APIs. https://docs.retool.com/queries/guides/api/rest We apologize for any inconvenience and will keep you posted.

  2. resolved Mar 17, 2025, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2025

Slack incident impacting slack-based support services

Detected by Pingoru
Feb 27, 2025, 03:09 AM UTC
Resolved
Feb 27, 2025, 02:58 PM UTC
Duration
11h 49m
Timeline · 2 updates
  1. identified Feb 27, 2025, 03:09 AM UTC

    A second slack incident may be impacting our Support offering via slack (available to Enterprise customers with Premium Support). Replies may be intermittent during the outage. Please leverage https://help.retool.com and [email protected] as fallback contact channels in the meantime.

  2. resolved Feb 27, 2025, 02:58 PM UTC

    The incident impacting the Slack Events API impacting accessibility of our Slack Support integration has been resolved from Slack's end, and full functionality has been restored.

Read the full incident report →

Minor February 26, 2025

Slack downtime possibly impacting Retool support services

Detected by Pingoru
Feb 26, 2025, 06:37 PM UTC
Resolved
Feb 27, 2025, 01:00 AM UTC
Duration
6h 22m
Timeline · 3 updates
  1. investigating Feb 26, 2025, 06:35 PM UTC

    We are currently investigating the impact of an on-going slack incident on our support services.

  2. investigating Feb 26, 2025, 06:37 PM UTC

    Due to the ongoing slack api outage, our Support offering via slack (available to Enterprise customers with Premium Support) may be impacted. Replies may be intermittent during the outage. Please leverage https://help.retool.com and [email protected] as fallback contact channels in the meantime.

  3. resolved Feb 27, 2025, 01:00 AM UTC

    The slack incident has been resolved and Retool support via slack is now operational as normal.

Read the full incident report →

Notice February 10, 2025

community.retool.com down

Detected by Pingoru
Feb 10, 2025, 02:39 AM UTC
Resolved
Feb 10, 2025, 02:46 AM UTC
Duration
6m
Timeline · 3 updates
  1. investigating Feb 10, 2025, 02:39 AM UTC

    We're aware of the issue and are actively investigating.

  2. investigating Feb 10, 2025, 02:46 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 10, 2025, 02:46 AM UTC

    We're identified the root cause. The website should be back to normal now.

Read the full incident report →

Minor February 3, 2025

Javascript custom libraries broken for workflows

Detected by Pingoru
Feb 03, 2025, 09:03 PM UTC
Resolved
Feb 04, 2025, 09:44 PM UTC
Duration
1d
Affected: Workflows
Timeline · 3 updates
  1. investigating Feb 03, 2025, 09:03 PM UTC

    Adding new javascript custom libraries to workflows is currently broken. Existing workflows with custom libraries are still functional.

  2. monitoring Feb 03, 2025, 11:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2025, 09:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 3, 2024

Investigating reports of performance degradation during peak traffic hours

Detected by Pingoru
Dec 03, 2024, 08:00 PM UTC
Resolved
Dec 05, 2024, 05:52 PM UTC
Duration
1d 21h
Affected: Web Application and APIsResource Queries
Timeline · 3 updates
  1. investigating Dec 03, 2024, 08:00 PM UTC

    Investigation is under way for increased latencies during 6-9am PST hours for some customers. Further information will be shared once we verify a root cause. Components affected will be updated to reflect any ongoing performance degradations

  2. monitoring Dec 04, 2024, 05:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2024, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 28, 2024

Performance degradation

Detected by Pingoru
Oct 28, 2024, 02:06 PM UTC
Resolved
Oct 28, 2024, 03:13 PM UTC
Duration
1h 7m
Timeline · 2 updates
  1. investigating Oct 28, 2024, 02:06 PM UTC

    We are currently observing performance issues around loading apps in Retool Cloud.

  2. resolved Oct 28, 2024, 03:13 PM UTC

    This issue has been resolved

Read the full incident report →

Major October 15, 2024

Slowness for Retool backend requests

Detected by Pingoru
Oct 15, 2024, 01:49 PM UTC
Resolved
Oct 15, 2024, 10:35 PM UTC
Duration
8h 46m
Affected: Web Application and APIs
Timeline · 3 updates
  1. investigating Oct 15, 2024, 01:49 PM UTC

    We're investigating high response times for some backend requests.

  2. monitoring Oct 15, 2024, 02:16 PM UTC

    We've identified an anomalous traffic pattern causing high response times, and our latency has recovered.

  3. resolved Oct 15, 2024, 10:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 2, 2024

Networking outage

Detected by Pingoru
Aug 02, 2024, 11:15 PM UTC
Resolved
Aug 02, 2024, 11:34 PM UTC
Duration
18m
Affected: InfrastructureWorkflowsLicense serverEmail Server
Timeline · 2 updates
  1. monitoring Aug 02, 2024, 11:15 PM UTC

    A configuration issue caused a networking outage that impacted critical retool components from 3:41 PST to 4:00 PST. Systems have recovered and we are actively monitoring.

  2. resolved Aug 02, 2024, 11:34 PM UTC

    The configuration change has been rolled back and systems are stable. Incident is resolved at this time.

Read the full incident report →

Major June 18, 2024

Retool Workflows Partial Outage

Detected by Pingoru
Jun 18, 2024, 09:48 PM UTC
Resolved
Jun 18, 2024, 10:30 PM UTC
Duration
41m
Affected: Workflows
Timeline · 3 updates
  1. investigating Jun 18, 2024, 09:48 PM UTC

    We are currently investigating the issue

  2. monitoring Jun 18, 2024, 10:18 PM UTC

    A fix has been implemented and we are monitoring.

  3. resolved Jun 18, 2024, 10:30 PM UTC

    This incident has been resolved

Read the full incident report →

Major May 31, 2024

Upstream email provider is down

Detected by Pingoru
May 31, 2024, 07:57 AM UTC
Resolved
May 31, 2024, 08:49 AM UTC
Duration
51m
Affected: Email Server
Timeline · 3 updates
  1. identified May 31, 2024, 08:30 AM UTC

    Our upstream email provider is having a major outage which impacts all outgoing Retool email (invites, password resets, etc...). We are closely monitoring progress.

  2. monitoring May 31, 2024, 08:38 AM UTC

    Our upstream provider is recovering and emails are successfully sending again.

  3. resolved May 31, 2024, 08:49 AM UTC

    This incident has been resolved.

Read the full incident report →