Retool Outage History
Retool is up right nowPingoru has recorded 51 incidents for Retool: 46 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 158 of 720 (22%) |
| May 2026 | 9 | 214 of 744 (29%) |
| June 2026 | 2 | 185 of 720 (26%) |
| July 2026 | 6 | 179 of 744 (24%) |
| August 2026 | 5 | 14 of 744 (2%) |
| September 2026 | 3 | 12 of 720 (2%) |
| October 2026 | 3 | 179 of 576 (31%) |
Incidents, newest first
Major May 5, 2026 Front-end assets from retool-edge.com failing to load for some customers 2d 15h Classic web app, Infrastructure
Started May 05, 2026, 11:59 PM UTC· resolved May 08, 2026, 03:38 PM UTC
- investigating May 05, 2026, 11:59 PM UTC
We are investigating errors for some users preventing Retool Apps from loading due to errors with retool-edge.com
- identified May 06, 2026, 12:41 AM UTC
We've identified the issue is due to certain ISPs blocking the retool-edge.com domain. Confirmed ISPs are Comcast Business and Optimum (Altice USA / Cabelvision). We are actively working to remove the block.
- identified May 06, 2026, 01:52 AM UTC
While we work on removing the ISP blocks, here is a workaround. You can temporarily resolve this by switching to a trusted public DNS resolver such as 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google). Mac: 1. System Settings → Network → select your connection → Details 2. Click the DNS tab 3. Add 1.1.1.1 or another trusted DNS resolver 4. Click OK Windows 11: 1. Settings → Network & Internet → select your connection (WiFi or Ethernet) 2. Scroll down to DNS server assignment → click Edit 3. Change to Manual, toggle on IPv4, enter 1.1.1.1 or another trusted DNS resolver 4. Click Save If you are not familiar with making these changes or your devices are managed by your organization, please reach out to your IT or infrastructure team for assistance. We are actively working to resolve the underlying issue. We will provide updates as we have them.
- identified May 06, 2026, 04:23 PM UTC
Comcast Business SecurityEdge customers may find that the workaround mentioned does not work, and neither does allowlisting the retool-edge.com domain. In these cases, disabling SecurityEdge has been successful. If you are still experiencing issues after trying the DNS workaround, we recommend reaching out to your IT team to check whether retool-edge.com has been added to a block list at the device profile or network level. Some filtering policies may be blocking the domain regardless of your DNS settings. We are continuing to work with ISPs to unblock the domain and will provide updates as we have them.
- identified May 06, 2026, 08:51 PM UTC
TALOS has reclassified our domain. We have escalated directly to affected ISPs to have the block fully lifted and are actively working toward a resolution. We will provide another update once full resolution is confirmed.
- monitoring May 07, 2026, 06:47 PM UTC
We are seeing reports of some users returning to normal operation. We are continuing to work with ISPs to remove the block on retool-edge.com and will keep you posted on our progress. If you are still experiencing issues, the workaround below remains available.
- monitoring May 08, 2026, 12:26 AM UTC
We are no longer receiving new reports of users being affected. We will continue to monitor this incident over the next 24 hours before marking it as resolved.
- resolved May 08, 2026, 03:38 PM UTC
All affected ISPs have confirmed that retool-edge.com is no longer being blocked. This incident is now resolved. Thank you for your patience.
Minor April 21, 2026 [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors 5d 21h Resource Queries
Started Apr 21, 2026, 05:16 PM UTC· resolved Apr 27, 2026, 02:49 PM UTC
- investigating Apr 21, 2026, 05:16 PM UTC
We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
- investigating Apr 21, 2026, 11:39 PM UTC
We are still investigating this issue.
- identified Apr 22, 2026, 05:31 PM UTC
We've identified the issue and a fix is being prepared
- monitoring Apr 22, 2026, 10:01 PM UTC
We've deployed a fix and are monitoring the results.
- investigating Apr 23, 2026, 05:00 PM UTC
We are still investigating this issue.
- monitoring Apr 24, 2026, 02:36 AM UTC
We've deployed another attempted fix and are monitoring the results.
- monitoring Apr 25, 2026, 12:09 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 27, 2026, 02:49 PM UTC
This incident has been resolved.
Major April 16, 2026 [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing 2h 27m Resource Queries, RetoolDB
Started Apr 16, 2026, 03:49 PM UTC· resolved Apr 16, 2026, 06:17 PM UTC
- investigating Apr 16, 2026, 03:49 PM UTC
We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
- identified Apr 16, 2026, 05:01 PM UTC
We have identified the potential root cause of this issue and are implementing a fix
- monitoring Apr 16, 2026, 05:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 06:17 PM UTC
Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.
Minor March 25, 2026 [Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains 6h 41m Resource Queries
Started Mar 25, 2026, 01:54 PM UTC· resolved Mar 25, 2026, 08:36 PM UTC
- investigating Mar 25, 2026, 01:54 PM UTC
We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.
- identified Mar 25, 2026, 05:05 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 25, 2026, 08:36 PM UTC
This incident has been resolved.
Minor March 17, 2026 Intermittent App Navigation Issues on Cloud 3h 32m Classic web app
Started Mar 17, 2026, 05:36 PM UTC· resolved Mar 17, 2026, 09:08 PM UTC
- identified Mar 17, 2026, 05:36 PM UTC
Unfortunately this issue has not been fully resolved as previously indicated, and we are continuing to work on a fix. We apologise for the continued disruption.
- resolved Mar 17, 2026, 09:08 PM UTC
This incident has been resolved.
Minor March 6, 2026 Unexpected Rate Limiting of AI Features 2h 18m Workflows, Resource Queries, Assist
Started Mar 06, 2026, 06:53 PM UTC· resolved Mar 06, 2026, 09:12 PM UTC
- investigating Mar 06, 2026, 06:53 PM UTC
We're aware that some users are encountering unexpected rate‑limiting when using AI-powered features. We are actively investigating the root cause and working to restore full functionality as quickly as possible.
- monitoring Mar 06, 2026, 08:08 PM UTC
We believe the issue has been resolved after coordination with our AI providers. We are actively monitoring the situation and will notify you if any further problems arise. Thank you for your patience.
- resolved Mar 06, 2026, 09:12 PM UTC
This incident has been resolved.
Major February 25, 2026 Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations 12h 46m Workflows, Resource Queries
Started Feb 25, 2026, 05:08 AM UTC· resolved Feb 25, 2026, 05:54 PM UTC
- monitoring Feb 25, 2026, 05:08 AM UTC
We’re experiencing elevated error rates on our Google Sheets, MySQL, and PostgreSQL integrations. The root cause has been identified and is under active monitoring by our engineering team. All query operations continue to function as expected. We’ll keep you posted with any new developments. Thank you for your patience.
- monitoring Feb 25, 2026, 05:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 25, 2026, 05:54 PM UTC
We've confirmed that the resources affected are operational and have resolved this incident.
Major February 4, 2026 Outage –
Started Feb 04, 2026, 10:46 PM UTC· resolved Feb 04, 2026, 10:46 PM UTC
- resolved Feb 04, 2026, 10:46 PM UTC
Between 12:00pm and 12:08pm, there was a partial outage across many of Retool's product surfaces. There should be no impact outside of that timeframe.
Minor February 3, 2026 New Retool Organizations cannot provision RetoolDB 9h 37m RetoolDB
Started Feb 03, 2026, 01:30 PM UTC· resolved Feb 03, 2026, 11:07 PM UTC
- identified Feb 03, 2026, 10:03 PM UTC
We are aware of an issue where RetoolDB is unavailable for new Retool organizations. We are working with our vendor to get this back online ASAP. This only affects new cloud organizations; organizations pre-incident are not affected.
- identified Feb 03, 2026, 10:04 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 03, 2026, 11:07 PM UTC
This incident has been resolved.
Minor January 13, 2026 Cross-Application Navigation Issue 1h 30m Classic web app
Started Jan 13, 2026, 05:32 PM UTC· resolved Jan 13, 2026, 07:02 PM UTC
- investigating Jan 13, 2026, 05:32 PM UTC
We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)
- investigating Jan 13, 2026, 05:32 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 13, 2026, 06:12 PM UTC
A fix has been implemented and we are monitoring the results. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.
- resolved Jan 13, 2026, 07:02 PM UTC
This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.
Minor December 18, 2025 Snowflake Rejecting OAuth Requests With prompt Parameter 3h 53m Resource Queries
Started Dec 18, 2025, 07:53 PM UTC· resolved Dec 18, 2025, 11:46 PM UTC
- identified Dec 18, 2025, 07:53 PM UTC
We have identified an issue where OAuth requests to Snowflake with any value being passed via the prompt parameter are being rejected. We are actively working on implementing a fix. In the meantime, the current workaround is to remove the prompt parameter entirely from your OAuth requests to Snowflake.
- resolved Dec 18, 2025, 11:46 PM UTC
The issue has been fixed on Retool Cloud and all systems are operating normally. Self-hosted customers can remove the `prompt` parameter as a workaround until the patch is available.
Notice December 17, 2025 Elevated Errors For Resource Queries –
Started Dec 17, 2025, 11:25 PM UTC· resolved Dec 17, 2025, 11:25 PM UTC
- resolved Dec 18, 2025, 12:14 AM UTC
An infra routing changed caused elevated backend errors that may have caused resource queries to timeout or fail
Minor November 18, 2025 Source Control Temporarily Impacted (GitHub Users) 26m Source Control
Started Nov 18, 2025, 09:36 PM UTC· resolved Nov 18, 2025, 10:03 PM UTC
- monitoring Nov 18, 2025, 09:36 PM UTC
GitHub is currently experiencing service issues that may affect Retool users who use GitHub as their source control provider.
- monitoring Nov 18, 2025, 09:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 09:58 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 09:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 10:03 PM UTC
This incident has been resolved.
Major November 18, 2025 Intermittent access issues affecting Retool Cloud 1h 20m Infrastructure
Started Nov 18, 2025, 01:45 PM UTC· resolved Nov 18, 2025, 03:05 PM UTC
- monitoring Nov 18, 2025, 01:45 PM UTC
We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.
- monitoring Nov 18, 2025, 02:52 PM UTC
Our external partner has pushed out a fix and we are continuing to monitor Retool services.
- resolved Nov 18, 2025, 03:05 PM UTC
We have observed stable and healthy performance since 14:43 UTC and are now considering this incident resolved.
Minor November 17, 2025 Intermittent Increased Latency and Failures for Source Control Deployments on Cloud 23h 11m Source Control
Started Nov 17, 2025, 03:34 PM UTC· resolved Nov 18, 2025, 02:46 PM UTC
- investigating Nov 17, 2025, 03:34 PM UTC
We are currently investigating reports of increased latency and intermittent failures while deploying source controlled elements on Retool Cloud.
- monitoring Nov 17, 2025, 08:36 PM UTC
A potential fix has been implemented and we are monitoring the results
- resolved Nov 18, 2025, 02:46 PM UTC
This incident has been resolved.
Minor October 29, 2025 Increased Error Rates with Retool AI Actions 3h 17m Resource Queries
Started Oct 29, 2025, 01:45 PM UTC· resolved Oct 29, 2025, 05:02 PM UTC
- investigating Oct 29, 2025, 01:45 PM UTC
We are currently investigating reports of users hitting errors with Retool AI actions
- monitoring Oct 29, 2025, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2025, 05:02 PM UTC
This incident has been resolved.
Minor October 17, 2025 Intermittent increases in backend failures and latency 2d 23h Classic web app
Started Oct 17, 2025, 07:32 PM UTC· resolved Oct 20, 2025, 07:13 PM UTC
- investigating Oct 17, 2025, 07:32 PM UTC
We're investigating the source of failures in web calls and latency. Observed a spike of issues around 12:15 but have since recovered.
- investigating Oct 17, 2025, 11:19 PM UTC
we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions
- investigating Oct 17, 2025, 11:20 PM UTC
we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions (typo below)
- resolved Oct 20, 2025, 07:13 PM UTC
No additional instability was witnessed over the weekend, this incident is being marked resolved.
Major October 16, 2025 Increased 500 Error Rates Preventing Some Apps from Loading –
Started Oct 16, 2025, 06:45 PM UTC· resolved Oct 16, 2025, 06:45 PM UTC
- resolved Oct 16, 2025, 08:23 PM UTC
Elevated 500 errors on a back-end endpoint preventing some apps from loading
Minor September 24, 2025 Increased Latency When Accessing Retool From Non-US Regions 1h 23m Infrastructure
Started Sep 24, 2025, 11:34 AM UTC· resolved Sep 24, 2025, 12:57 PM UTC
- investigating Sep 24, 2025, 11:34 AM UTC
We are currently investigating reports of users being unable to access Retool from various regions outside of the US.
- monitoring Sep 24, 2025, 12:43 PM UTC
The reported latency looks to have subsided. We are monitoring for any follow-up issues.
- resolved Sep 24, 2025, 12:57 PM UTC
This incident has been resolved.
Major May 14, 2025 Downstream Email Service Provider Outage 4h 6m Email Server
Started May 14, 2025, 06:50 PM UTC· resolved May 14, 2025, 10:56 PM UTC
- identified May 14, 2025, 06:50 PM UTC
Platform features relying on email sending (invites, password reset etc) will be degraded until the outage is resolved Data connectors using the Retool Email resource type are NOT affected at this time. They should continue to be fully functional.
- resolved May 14, 2025, 10:56 PM UTC
Provider has fully recovered.
Minor May 12, 2025 Intermittent Certificate Errors for Retool Requests 5d 9h Classic web app, Workflows, Resource Queries
Started May 12, 2025, 11:23 PM UTC· resolved May 18, 2025, 09:17 AM UTC
- identified May 12, 2025, 11:23 PM UTC
Retool occasionally incorrectly returns a self-signed TLS certificate on a small subset of HTTP requests. This can manifest on any request, affecting normal usage as well as Workflow runs that run resource queries. Our team has identified the issue and is working on a resolution. To address this, the Retool team has intentionally degraded the functionality to create a new custom domain. When creating a custom domain, certificate creation will take longer than usual while this incident is active. Your custom domain creation will progress automatically once this issue is resolved.
- identified May 13, 2025, 01:21 AM UTC
We've implemented a stopgap to prevent this issue from reoccurring while we wait to execute a permanent resolution. You may continue to very rarely see this self-signed cert issue.
- monitoring May 13, 2025, 02:45 PM UTC
We've confirmed that the issue has stabilized. We're monitoring for unexpected spikes in errors, but please anticipate a very low rate of errors until a permanent fix has been executed.
- resolved May 18, 2025, 09:17 AM UTC
We've rolled out the fix and verified that customers should no longer be seeing self-signed TLS certificate errors and that custom-domain provisioning capability has been restored.