Retool had 43 outages in the last 2 years totaling 178h 33m of downtime — averaging 1.8 incidents per month.
There were 43 Retool outages since May 31, 2024 totaling 178h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are looking into reports of users experiencing increased slowness and eventual crashes when editing apps
This incident has been resolved.
We've identified an issue affecting the Retool Mobile App editor and have deployed a fix. We're currently monitoring to ensure everything is working as expected. We'll provide another update once we've confirmed the issue is fully resolved.
This incident has been resolved.
We've received some reports of apps not loading for users. We've identified the issue and are deploying a fix.
This incident has been resolved.
Some customers are experiencing an inability to deploy from source control on cloud (retool.com) starting around 12am PST. We're investigating the root cause at the moment.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
Service has been fully restored for nearly all customers. We’re assisting the remaining affected customers to ensure everything is back to normal.
This incident has been resolved.
Slack is ending support for their files.upload API on March 11, 2025. You will now need to use the files.getUploadURLExternal and files.completeUploadExternal APIs to continue using upload functionality. Slack's changelog provides more information on this change as well as migration steps: https://api.slack-gov.com/changelog/2024-04-a-better-way-to-upload-files-is-here-to-stay Our team is aware of this change and is working to update our Slack integration as quickly as possible. In the meantime, you should be able to use a REST Query to utilize the new APIs. https://docs.retool.com/queries/guides/api/rest We apologize for any inconvenience and will keep you posted.
This incident has been resolved.
A second slack incident may be impacting our Support offering via slack (available to Enterprise customers with Premium Support). Replies may be intermittent during the outage. Please leverage https://help.retool.com and [email protected] as fallback contact channels in the meantime.
The incident impacting the Slack Events API impacting accessibility of our Slack Support integration has been resolved from Slack's end, and full functionality has been restored.
We are currently investigating the impact of an on-going slack incident on our support services.
Due to the ongoing slack api outage, our Support offering via slack (available to Enterprise customers with Premium Support) may be impacted. Replies may be intermittent during the outage. Please leverage https://help.retool.com and [email protected] as fallback contact channels in the meantime.
The slack incident has been resolved and Retool support via slack is now operational as normal.
We're aware of the issue and are actively investigating.
We are continuing to investigate this issue.
We're identified the root cause. The website should be back to normal now.
Adding new javascript custom libraries to workflows is currently broken. Existing workflows with custom libraries are still functional.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Investigation is under way for increased latencies during 6-9am PST hours for some customers. Further information will be shared once we verify a root cause. Components affected will be updated to reflect any ongoing performance degradations
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently observing performance issues around loading apps in Retool Cloud.
This issue has been resolved
We are currently investigating "Unable to Deploy" errors when pushing new versions of Retool apps via source control.
This incident has been resolved.
We're investigating high response times for some backend requests.
We've identified an anomalous traffic pattern causing high response times, and our latency has recovered.
This incident has been resolved.
25% of resources that used SSH Tunneling were failing between 21:00 UTC and 22:45 UTC.
A configuration issue caused a networking outage that impacted critical retool components from 3:41 PST to 4:00 PST. Systems have recovered and we are actively monitoring.
The configuration change has been rolled back and systems are stable. Incident is resolved at this time.
We are currently investigating the issue
A fix has been implemented and we are monitoring.
This incident has been resolved
Our upstream email provider is having a major outage which impacts all outgoing Retool email (invites, password resets, etc...). We are closely monitoring progress.
Our upstream provider is recovering and emails are successfully sending again.
This incident has been resolved.