Retool incident

Errors calling resources with Per-User authentication in Apps built with the New App Editor

Major Resolved View vendor source →

Retool experienced a major incident on August 14, 2026 affecting New app builder, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 03:06 PM UTC
Resolved
Aug 14, 2026, 07:00 PM UTC
Duration
3h 53m
Detected by Pingoru
Aug 14, 2026, 03:06 PM UTC

Affected components

New app builder

Update timeline

  1. investigating Aug 14, 2026, 03:06 PM UTC

    We are currently investigating this issue.

  2. identified Aug 14, 2026, 03:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 14, 2026, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2026, 07:00 PM UTC

    This incident has been resolved.